Question 1

Task groups are permanent teams that take on special projects.

Accepted Answer

A) True 
 B)False

Question 2

In which of the following conflict resolution techniques are conflicts resolved by seeking an advantageous solution for all the parties involved?

Accepted Answer

A) collaborating 
B) compromising 
C) forcing 
D) accommodating 
A) collaborating 
B) compromising 
C) forcing 
D) accommodating

Question 3

________ are teams from the same department or functional area involved in efforts to improve work activities,though they are rarely given the authority to implement any of their suggested actions.

Accepted Answer

A) Self-managed teams 
B) Problem-solving teams 
C) Virtual teams 
D) Cross-functional teams 
A) Self-managed teams 
B) Problem-solving teams 
C) Virtual teams 
D) Cross-functional teams

Question 4

A New Group (Scenario)
David had been away from his old company,Control Tech,for a while.He remembered that when he worked there 10 years ago,the company was very traditional and conservative.The lines of authority and responsibility were established and clear.It now felt ironic that he was managing the consulting team that was going to help the organization become more group-oriented.In addition to the traditional hierarchy,with a manager and subordinates,he saw a need to introduce teams comprised of individuals from various work areas to help solve operational problems.He also felt that,for certain projects,there could be groups that function essentially independently,even taking on traditional management responsibilities such as hiring,planning,and scheduling.Plus,he also saw real potential for special,temporary projects to be handled by groups that would disband once the task was completed.
-The temporary groups David talked about,created to achieve a special task and then disband,are known as ________.

Accepted Answer

A) self-managed teams 
B) task groups 
C) command groups 
D) cross-functional teams 
A) self-managed teams 
B) task groups 
C) command groups 
D) cross-functional teams

Question 5

Conflicts can be resolved by withdrawing from them or suppressing them.This conflict management technique is known as ________.

Accepted Answer

A) compromising 
B) forcing 
C) accommodating 
D) avoiding 
A) compromising 
B) forcing 
C) accommodating 
D) avoiding

Question 6

Strategies such as avoidance,forcing,and compromise are used to resolve high conflict levels.

Accepted Answer

A) True 
 B)False

Question 7

The type of conflicts that support group goals and improve performance are called ________.

Accepted Answer

A) planned conflicts 
B) strategic conflicts 
C) natural conflicts 
D) functional conflicts 
A) planned conflicts 
B) strategic conflicts 
C) natural conflicts 
D) functional conflicts

Question 8

A work group ________.

Accepted Answer

A) encourages open-ended discussions and active problem-solving meetings 
B) works intensely on a specific goal using their positive synergy 
C) measures performance directly by assessing collective work outputs 
D) has no need or opportunity to engage in collective work that requires joint effort 
A) encourages open-ended discussions and active problem-solving meetings 
B) works intensely on a specific goal using their positive synergy 
C) measures performance directly by assessing collective work outputs 
D) has no need or opportunity to engage in collective work that requires joint effort

Question 9

One negative aspect about group norms is that being part of a group can increase an individual's antisocial actions.

Accepted Answer

A) True 
 B)False

Question 10

The human relations view of conflict held that conflict must be avoided because it indicates a problem within the group.

Accepted Answer

A) True 
 B)False

Question 11

Social loafing is the tendency for an individual to expend less effort when working collectively than when working individually.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is true about social loafing?

Accepted Answer

A) It is a common phenomenon in collectivist cultures. 
B) It is common in cultures that are dominated by self-interest. 
C) It is viewed as a positive characteristic in some cultures. 
D) It rarely occurs in Western cultures. 
A) It is a common phenomenon in collectivist cultures. 
B) It is common in cultures that are dominated by self-interest. 
C) It is viewed as a positive characteristic in some cultures. 
D) It rarely occurs in Western cultures.

Question 13

________ occurs when a supervisor earns less than his or her subordinates.

Accepted Answer

A) Job enrichment 
B) Groupthink 
C) Role ambiguity 
D) Status incongruence 
A) Job enrichment 
B) Groupthink 
C) Role ambiguity 
D) Status incongruence

Question 14

Individuals have the tendency to expend less effort when working collectively than when working individually.Which of the following concepts relates most closely to this behavior?

Accepted Answer

A) social loafing 
B) role conflict 
C) role ambiguity 
D) groupthink 
A) social loafing 
B) role conflict 
C) role ambiguity 
D) groupthink

Question 15

List and describe the four most common types of teams likely to be found in today's organizations.

Accepted Answer

a.Problem-solving teams-these teams are

Question 16

Conflicting Opinions (Scenario)
The two vice presidents of a company,Merle and Celine,were in a heated debate.Celine feels that the traditional form of marketing their company is using isn't working anymore and that loyal customers would stay regardless.She feels the company should alter its marketing strategy.Merle disagrees vehemently.He feels the company may lose its loyal customers if it adopts aggressive marketing tactics.
The battle between vice presidents is causing a stir in the organization.Some felt conflicts like this hurt the company and weaken the trust of employees and stockholders.Others felt that this conflict over marketing strategies was bound to occur eventually and may even help the company.They think it helps the company make better decisions.Some even encouraged the conflict as it could lead to better functioning of the company.
-Those in the company who encourage the conflict over the marketing strategy have a(n)________ view of conflict.

Accepted Answer

A) human relations 
B) conservative 
C) strategic 
D) interactionist 
A) human relations 
B) conservative 
C) strategic 
D) interactionist

Question 17

In which stage of group development does the group focus its attention on wrapping up activities instead of task performance?

Accepted Answer

A) storming 
B) adjourning 
C) forming 
D) norming 
A) storming 
B) adjourning 
C) forming 
D) norming

Question 18

King Midas (Scenario)
King Midas Manufacturing Co.has been utilizing groups to improve their manufacturing process.Some of the most successful groups were together for only a few months and others have been together for over a year with little to no success.Management has requested your consulting expertise to determine why there were varied successes and failures.Your analysis of the system indicates that the reason for the varied results could simply be the development stage of the group.
-Group A has been meeting for one month and is seen as having some difficulty in appointing its leader.At least three individuals are qualified to keep the group's focus on its objectives,but the group is yet to decide which person will lead.Group A is at the ________ stage.

Accepted Answer

A) forming 
B) performing 
C) storming 
D) norming 
A) forming 
B) performing 
C) storming 
D) norming

Question 19

Identify the advantages and disadvantages of group decision making.

Accepted Answer

Advantages a.Generate more complete info

Question 20

Identify the key difference between work teams and work groups.

Accepted Answer

A) Leadership is shared in work teams whereas it rests on a particular individual in work groups. 
B) Work groups have their own specific purpose,while the purpose of a work team is the same as that of the organizations. 
C) In a work group,performance is measured directly,while in a work team it is measured indirectly. 
D) In a work team,work is decided upon by the group leader,whereas in the work group it is decided upon by group members. 
A) Leadership is shared in work teams whereas it rests on a particular individual in work groups. 
B) Work groups have their own specific purpose,while the purpose of a work team is the same as that of the organizations. 
C) In a work group,performance is measured directly,while in a work team it is measured indirectly. 
D) In a work team,work is decided upon by the group leader,whereas in the work group it is decided upon by group members.

Task groups are permanent teams that take on special projects.

In which of the following conflict resolution techniques are conflicts resolved by seeking an advantageous solution for all the parties involved?

________ are teams from the same department or functional area involved in efforts to improve work activities,though they are rarely given the authority to implement any of their suggested actions.

Conflicts can be resolved by withdrawing from them or suppressing them.This conflict management technique is known as ________.

Strategies such as avoidance,forcing,and compromise are used to resolve high conflict levels.

The type of conflicts that support group goals and improve performance are called ________.

A work group ________.

One negative aspect about group norms is that being part of a group can increase an individual's antisocial actions.

The human relations view of conflict held that conflict must be avoided because it indicates a problem within the group.

Social loafing is the tendency for an individual to expend less effort when working collectively than when working individually.

Which of the following is true about social loafing?

________ occurs when a supervisor earns less than his or her subordinates.

Individuals have the tendency to expend less effort when working collectively than when working individually.Which of the following concepts relates most closely to this behavior?

List and describe the four most common types of teams likely to be found in today's organizations.

In which stage of group development does the group focus its attention on wrapping up activities instead of task performance?

Identify the advantages and disadvantages of group decision making.

Identify the key difference between work teams and work groups.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Understanding Individual Behavior

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 14: Managing Teams

Task groups are permanent teams that take on special projects.

In which of the following conflict resolution techniques are conflicts resolved by seeking an advantageous solution for all the parties involved?

________ are teams from the same department or functional area involved in efforts to improve work activities,though they are rarely given the authority to implement any of their suggested actions.

Conflicts can be resolved by withdrawing from them or suppressing them.This conflict management technique is known as ________.

Strategies such as avoidance,forcing,and compromise are used to resolve high conflict levels.

The type of conflicts that support group goals and improve performance are called ________.

A work group ________.

One negative aspect about group norms is that being part of a group can increase an individual's antisocial actions.

The human relations view of conflict held that conflict must be avoided because it indicates a problem within the group.

Social loafing is the tendency for an individual to expend less effort when working collectively than when working individually.

Which of the following is true about social loafing?

________ occurs when a supervisor earns less than his or her subordinates.

Individuals have the tendency to expend less effort when working collectively than when working individually.Which of the following concepts relates most closely to this behavior?

List and describe the four most common types of teams likely to be found in today's organizations.

In which stage of group development does the group focus its attention on wrapping up activities instead of task performance?

Identify the advantages and disadvantages of group decision making.

Identify the key difference between work teams and work groups.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Understanding Individual Behavior

Managers and Communication

Motivating Employees

Managers As Leaders

Filters