Question 1

Which of the following stages in group development involves defining the group's structure and leadership?

Accepted Answer

A) norming 
B) storming 
C) performing 
D) forming 
A) norming 
B) storming 
C) performing 
D) forming

Question 2

A team that uses technology to link physically dispersed members in order to achieve a common goal is called a virtual team.

Accepted Answer

A) True 
 B)False

Question 3

Describe various aspects of group structure.

Accepted Answer

a.Roles-a role refers to behavior patter

Question 4

Work teams interact primarily to share information and to make decisions to help each member do his or her job more efficiently and effectively.

Accepted Answer

A) True 
 B)False

Question 5

King Midas (Scenario)
King Midas Manufacturing Co.has been utilizing groups to improve their manufacturing process.Some of the most successful groups were together for only a few months and others have been together for over a year with little to no success.Management has requested your consulting expertise to determine why there were varied successes and failures.Your analysis of the system indicates that the reason for the varied results could simply be the development stage of the group.
-Group C has been meeting for 2 months and seems to be progressing extremely well.You observe that the group meets every morning and spends the first 5 minutes chatting.They then move to the meeting area and review the decisions of the last meeting followed by a discussion on the status of their current tasks.Group C is currently at the ________ stage.

Accepted Answer

A) norming 
B) performing 
C) storming 
D) adjourning 
A) norming 
B) performing 
C) storming 
D) adjourning

Question 6

Which of the following is an example of a formal group?

Accepted Answer

A) people who assemble in the company library to read 
B) a group of employees attending a colleague's wedding 
C) a functional department in an organization 
D) a group of employees who meet after work to play basketball 
A) people who assemble in the company library to read 
B) a group of employees attending a colleague's wedding 
C) a functional department in an organization 
D) a group of employees who meet after work to play basketball

Question 7

Groupthink has the ability to undermine critical thinking in the group and harm the quality of decision making.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is a benefit of global teams?

Accepted Answer

A) Communication problems are less likely in global teams. 
B) Global teams usually have a greater diversity of ideas. 
C) There is a greater trust among team members. 
D) Stress and tension are uncommon in global teams. 
A) Communication problems are less likely in global teams. 
B) Global teams usually have a greater diversity of ideas. 
C) There is a greater trust among team members. 
D) Stress and tension are uncommon in global teams.

Question 9

The acceptable standards or expectations that are shared by a group's members are referred to as ________.

Accepted Answer

A) affiliations 
B) norms 
C) criteria 
D) morals 
A) affiliations 
B) norms 
C) criteria 
D) morals

Question 10

Strato Engineering (Scenario)
Strato Engineering,a technology product company,formed a team (Team 1)to develop the next generation of the company's model CVF-D.The team is composed of the product development manager,chief engineer,director of procurement,human resource director,marketing research director,cost analysis director,operations director,and the four highest-dollar project vendors.The preliminary projection for the lifetime of the team is expected to be 2 years due to the level of technology involved in the product.Another team (Team 2)has also been established recently to solve a new problem with an industrial adhesive used by the firm.There are three members in this team: installer,engineer,and sales representative for the adhesive manufacturer,but the team does not have a specific leader.It is anticipated that it will require about 2 weeks to solve the problem.A third team (Team 3)has been working together for 4 years,implementing modifications to the company's current model CVF-C.None of the members of this team are at the same location.They utilize a variety of graphic-electronic technologies to view the product onscreen in three-dimension at each location simultaneously.
-Team 2,which is working on the adhesive problem,can be called a ________ team.

Accepted Answer

A) divisional 
B) self-managed 
C) virtual 
D) functional 
A) divisional 
B) self-managed 
C) virtual 
D) functional

Question 11

Social loafing is consistent with collectivist cultures.

Accepted Answer

A) True 
 B)False

Question 12

Research evidence suggests that teams typically outperform individuals when ________.

Accepted Answer

A) one or more members are allowed to dominate the other team members 
B) projects are short-term and need quick solutions 
C) tasks require multiple skills,judgment,and experience 
D) tasks are simple and do not involve critical thinking 
A) one or more members are allowed to dominate the other team members 
B) projects are short-term and need quick solutions 
C) tasks require multiple skills,judgment,and experience 
D) tasks are simple and do not involve critical thinking

Question 13

Which of the following is an accurate statement regarding status systems?

Accepted Answer

A) Anything can have status value if others in the group evaluate it that way. 
B) Status is a weak employee motivator even though it has behavioral consequences. 
C) Status can only be formally conferred on individuals. 
D) Status systems are independent of aspects such as prestige and grading. 
A) Anything can have status value if others in the group evaluate it that way. 
B) Status is a weak employee motivator even though it has behavioral consequences. 
C) Status can only be formally conferred on individuals. 
D) Status systems are independent of aspects such as prestige and grading.

Question 14

Conflicting Opinions (Scenario)
The two vice presidents of a company,Merle and Celine,were in a heated debate.Celine feels that the traditional form of marketing their company is using isn't working anymore and that loyal customers would stay regardless.She feels the company should alter its marketing strategy.Merle disagrees vehemently.He feels the company may lose its loyal customers if it adopts aggressive marketing tactics.
The battle between vice presidents is causing a stir in the organization.Some felt conflicts like this hurt the company and weaken the trust of employees and stockholders.Others felt that this conflict over marketing strategies was bound to occur eventually and may even help the company.They think it helps the company make better decisions.Some even encouraged the conflict as it could lead to better functioning of the company.
-Those in the company who view the conflict over the marketing strategy as natural and inevitable have a(n)________ view of conflict.

Accepted Answer

A) human relations 
B) conservative 
C) strategic 
D) interactionist 
A) human relations 
B) conservative 
C) strategic 
D) interactionist

Question 15

The ________ stage of group development is complete when the group structure solidifies and the group has assimilated a common set of expectations of what defines correct member behavior.

Accepted Answer

A) storming 
B) forming 
C) performing 
D) norming 
A) storming 
B) forming 
C) performing 
D) norming

Question 16

Self-managed teams function in an independent and informal manner.

Accepted Answer

A) True 
 B)False

Question 17

A low-to-moderate level of task conflict consistently has a positive effect on group performance.What is the reason for this?

Accepted Answer

A) It stimulates discussion of ideas that help groups be more innovative. 
B) It helps the organization identify employee skills gaps. 
C) It helps groups to alter the nature of the work according to the individual needs of team members. 
D) It helps groups members identify their individual strengths and weaknesses. 
A) It stimulates discussion of ideas that help groups be more innovative. 
B) It helps the organization identify employee skills gaps. 
C) It helps groups to alter the nature of the work according to the individual needs of team members. 
D) It helps groups members identify their individual strengths and weaknesses.

Question 18

A New Group (Scenario)
David had been away from his old company,Control Tech,for a while.He remembered that when he worked there 10 years ago,the company was very traditional and conservative.The lines of authority and responsibility were established and clear.It now felt ironic that he was managing the consulting team that was going to help the organization become more group-oriented.In addition to the traditional hierarchy,with a manager and subordinates,he saw a need to introduce teams comprised of individuals from various work areas to help solve operational problems.He also felt that,for certain projects,there could be groups that function essentially independently,even taking on traditional management responsibilities such as hiring,planning,and scheduling.Plus,he also saw real potential for special,temporary projects to be handled by groups that would disband once the task was completed.
-A group of permanent employees who work towards providing solutions to clients on a regular basis reports directly to David.This group can be called a ________.

Accepted Answer

A) self-managed team 
B) task group 
C) command group 
D) cross-functional team 
A) self-managed team 
B) task group 
C) command group 
D) cross-functional team

Question 19

Conflicting Opinions (Scenario)
The two vice presidents of a company,Merle and Celine,were in a heated debate.Celine feels that the traditional form of marketing their company is using isn't working anymore and that loyal customers would stay regardless.She feels the company should alter its marketing strategy.Merle disagrees vehemently.He feels the company may lose its loyal customers if it adopts aggressive marketing tactics.
The battle between vice presidents is causing a stir in the organization.Some felt conflicts like this hurt the company and weaken the trust of employees and stockholders.Others felt that this conflict over marketing strategies was bound to occur eventually and may even help the company.They think it helps the company make better decisions.Some even encouraged the conflict as it could lead to better functioning of the company.
-Those in the company who view the conflict over the marketing strategy as bad and harmful have a(n)________ view of conflict.

Accepted Answer

A) human relations 
B) relational 
C) traditional 
D) interactionist 
A) human relations 
B) relational 
C) traditional 
D) interactionist

Question 20

In comparison to large groups,small groups ________.

Accepted Answer

A) have shorter group tenure 
B) are faster at completing tasks 
C) have longer norming processes 
D) are better at obtaining diverse input 
A) have shorter group tenure 
B) are faster at completing tasks 
C) have longer norming processes 
D) are better at obtaining diverse input

Which of the following stages in group development involves defining the group's structure and leadership?

A team that uses technology to link physically dispersed members in order to achieve a common goal is called a virtual team.

Describe various aspects of group structure.

Work teams interact primarily to share information and to make decisions to help each member do his or her job more efficiently and effectively.

Which of the following is an example of a formal group?

Groupthink has the ability to undermine critical thinking in the group and harm the quality of decision making.

Which of the following is a benefit of global teams?

The acceptable standards or expectations that are shared by a group's members are referred to as ________.

Social loafing is consistent with collectivist cultures.

Research evidence suggests that teams typically outperform individuals when ________.

Which of the following is an accurate statement regarding status systems?

The ________ stage of group development is complete when the group structure solidifies and the group has assimilated a common set of expectations of what defines correct member behavior.

Self-managed teams function in an independent and informal manner.

A low-to-moderate level of task conflict consistently has a positive effect on group performance.What is the reason for this?

In comparison to large groups,small groups ________.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Understanding Individual Behavior

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 14: Managing Teams

Which of the following stages in group development involves defining the group's structure and leadership?

A team that uses technology to link physically dispersed members in order to achieve a common goal is called a virtual team.

Describe various aspects of group structure.

Work teams interact primarily to share information and to make decisions to help each member do his or her job more efficiently and effectively.

Which of the following is an example of a formal group?

Groupthink has the ability to undermine critical thinking in the group and harm the quality of decision making.

Which of the following is a benefit of global teams?

The acceptable standards or expectations that are shared by a group's members are referred to as ________.

Social loafing is consistent with collectivist cultures.

Research evidence suggests that teams typically outperform individuals when ________.

Which of the following is an accurate statement regarding status systems?

The ________ stage of group development is complete when the group structure solidifies and the group has assimilated a common set of expectations of what defines correct member behavior.

Self-managed teams function in an independent and informal manner.

A low-to-moderate level of task conflict consistently has a positive effect on group performance.What is the reason for this?

In comparison to large groups,small groups ________.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Understanding Individual Behavior

Managers and Communication

Motivating Employees

Managers As Leaders

Filters