Exam 14: Managing Communication

Laura sent a text message to Betty telling her that she would come by to pick her up after work so they could go shopping.Betty,however,made other plans for the evening thinking Laura was talking about going shopping the next day.Which of the following best explains what went wrong with the communication?

In her personal blog,Emily posted gossip about her coworkers and information about the product development project she was currently working on.All statements were true ________.

Which of the following methods of communication offers high scanability?

In the wheel network,the leader serves as the hub through which all communication passes.

How are town hall meetings used by organizations to communicate with employees?

In order to increase face-to-face communication among employees,the workplace design should ________.

Describe and explain the different directions of communication flow within an organization.

Briefly describe three common communication networks,or patterns of communication,that emerge in organizations.Is any one network preferable to others? If so,why? If not,what factors decide which network is best for a particular situation?

Which of the following is true of filtering?

Which of the following helps an individual to understand the actual content of a message?

Amber has called her work group together to assign tasks for the day.In this instance,Amber is using communication to ________.

List the seven elements of the communication process and explain the process of interpersonal communication.

Which of the following is true of nonverbal communication?

Bonnie has had a bad day.She is venting to her supervisor about her problems.Bonnie is using communication ________.

The ________ communication system within an organization permits employees to satisfy their need for social interaction with their peers.

Communication serves both to inform and to control behavior.

As the employees began to leave the meeting room,some were overheard grumbling that those at the top were just profiteers,that it didn't make any difference to Leona if employees lost their jobs.Which barrier to effective communications do these statements represent?

When MediFax was a small company,information flowed freely from the sales force to all areas of the home office.This most closely represents the ________.

"The grapevine is detrimental to effective organizational communication and must be eliminated if the organization is to effectively engage its employees." Do you agree with this statement? Explain your answer.

Illegible print is an example of noise.