Question 1

When data is analyzed and processed,it becomes ________.

Accepted Answer

A) a system 
B) information 
C) fact 
D) a structure 
A) a system 
B) information 
C) fact 
D) a structure B

Question 2

The goal for the sales team at the auto dealership was to sell one new car per day every day of the month.In August the team sold 33 cars.What should management do?

Accepted Answer

A) Nothing.The deviation is insignificant. 
B) Revise the goal.If the team sold more than the goal,obviously the goal is too low 
C) Wait.See if the performance is duplicated next month before taking any action. 
D) Celebrate.Any achievement beyond the goal is deserving of a celebration. 
A) Nothing.The deviation is insignificant. 
B) Revise the goal.If the team sold more than the goal,obviously the goal is too low 
C) Wait.See if the performance is duplicated next month before taking any action. 
D) Celebrate.Any achievement beyond the goal is deserving of a celebration. A

Question 3

Which of the following sources provides information which is comprehensive,formal,and easy to file and retrieve?

Accepted Answer

A) oral reports 
B) personal observations 
C) online reports 
D) written reports 
A) oral reports 
B) personal observations 
C) online reports 
D) written reports D

Question 4

Managers engage in controlling activities to protect the organization and its assets.

Accepted Answer

A) True 
 B)False

Question 5

Deviations that exceed the acceptable range of variation become significant and need a manager's attention.

Accepted Answer

A) True 
 B)False

Question 6

Provide a few examples for feedforward strategies to reduce employee theft.

Accepted Answer

The following strategies can be used to

Question 7

Clinical psychologists suggest that employee theft ________.

Accepted Answer

A) occurs primarily when there are poor management-labor relations 
B) is a symptom of poor planning and management control 
C) happens because people find ways to rationalize this behavior as correct 
D) reflects deep cultural problems in the society 
A) occurs primarily when there are poor management-labor relations 
B) is a symptom of poor planning and management control 
C) happens because people find ways to rationalize this behavior as correct 
D) reflects deep cultural problems in the society

Question 8

The comparing step in the control process determines ________.

Accepted Answer

A) a company's relative position in the industry in terms of the standards used 
B) a company's relative position in the industry in terms of performance variances 
C) the variation between actual performance and an external benchmark from a noncompetitor 
D) the variation between actual performance and the standard 
A) a company's relative position in the industry in terms of the standards used 
B) a company's relative position in the industry in terms of performance variances 
C) the variation between actual performance and an external benchmark from a noncompetitor 
D) the variation between actual performance and the standard

Question 9

The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

Accepted Answer

A) market value 
B) balance sheet 
C) balanced scorecard 
D) income statement 
A) market value 
B) balance sheet 
C) balanced scorecard 
D) income statement

Question 10

________ is the final step in the management process,which provides a critical link back to ________.

Accepted Answer

A) Organizing; planning 
B) Planning; controlling 
C) Controlling; planning 
D) Leading; organizing 
A) Organizing; planning 
B) Planning; controlling 
C) Controlling; planning 
D) Leading; organizing

Question 11

Which of the following ratios examines the organization's use of debt to finance its assets and its ability to meet the interest payments on the debt?

Accepted Answer

A) liquidity ratios 
B) leverage ratios 
C) profitability 
D) activity ratios 
A) liquidity ratios 
B) leverage ratios 
C) profitability 
D) activity ratios

Question 12

Organizational effectiveness is a measure of how appropriate organizational goals are and how well those goals are being met.

Accepted Answer

A) True 
 B)False

Question 13

Identify three feedback control measures which would reduce workplace violence.

Accepted Answer

The following could be used as feedback

Question 14

Fraudulent filing of expense reports is an example of ________.

Accepted Answer

A) employee theft 
B) workplace piracy 
C) workplace violence 
D) privacy intrusion 
A) employee theft 
B) workplace piracy 
C) workplace violence 
D) privacy intrusion

Question 15

Basic corrective action corrects problems at once to get performance back on track.

Accepted Answer

A) True 
 B)False

Question 16

The first step in the control process is ________.

Accepted Answer

A) setting the desired standards 
B) measuring actual performance 
C) comparing performance against expectations 
D) enforcing managerial control 
A) setting the desired standards 
B) measuring actual performance 
C) comparing performance against expectations 
D) enforcing managerial control

Question 17

Cindy's elementary school-aged children brought home lists of supplies required for their classes so Cindy raided the office supplies cabinet.Her rationale is that her employer doesn't pay her enough to buy these items.Cindy is engaging in ________.

Accepted Answer

A) workplace piracy 
B) employee theft 
C) equity adjustment 
D) compensation management 
A) workplace piracy 
B) employee theft 
C) equity adjustment 
D) compensation management

Question 18

The balanced scorecard approach evaluates organizational performance from more than just the financial perspective.

Accepted Answer

A) True 
 B)False

Question 19

In a short essay,list and briefly explain the steps,processes,and best practices managers typically utilize in the control process.Provide examples where appropriate.

Accepted Answer

a.Measuring - the first step in the cont

Question 20

The plant superintendent wants to know the value of products per man hour.She is concerned with ________.

Accepted Answer

A) costs 
B) waste 
C) productivity 
D) profits 
A) costs 
B) waste 
C) productivity 
D) profits

When data is analyzed and processed,it becomes ________.

The goal for the sales team at the auto dealership was to sell one new car per day every day of the month.In August the team sold 33 cars.What should management do?

Which of the following sources provides information which is comprehensive,formal,and easy to file and retrieve?

Managers engage in controlling activities to protect the organization and its assets.

Deviations that exceed the acceptable range of variation become significant and need a manager's attention.

Provide a few examples for feedforward strategies to reduce employee theft.

Clinical psychologists suggest that employee theft ________.

The comparing step in the control process determines ________.

The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

is the final step in the management process,which provides a critical link back to .

Which of the following ratios examines the organization's use of debt to finance its assets and its ability to meet the interest payments on the debt?

Organizational effectiveness is a measure of how appropriate organizational goals are and how well those goals are being met.

Identify three feedback control measures which would reduce workplace violence.

Fraudulent filing of expense reports is an example of ________.

Basic corrective action corrects problems at once to get performance back on track.

The first step in the control process is ________.

Cindy's elementary school-aged children brought home lists of supplies required for their classes so Cindy raided the office supplies cabinet.Her rationale is that her employer doesn't pay her enough to buy these items.Cindy is engaging in ________.

The balanced scorecard approach evaluates organizational performance from more than just the financial perspective.

In a short essay,list and briefly explain the steps,processes,and best practices managers typically utilize in the control process.Provide examples where appropriate.

The plant superintendent wants to know the value of products per man hour.She is concerned with ________.

Managers in the Workplace

Managers As Decision Makers

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Filters

Exam 18: Monitoring and Controlling

When data is analyzed and processed,it becomes ________.

The goal for the sales team at the auto dealership was to sell one new car per day every day of the month.In August the team sold 33 cars.What should management do?

Which of the following sources provides information which is comprehensive,formal,and easy to file and retrieve?

Managers engage in controlling activities to protect the organization and its assets.

Deviations that exceed the acceptable range of variation become significant and need a manager's attention.

Provide a few examples for feedforward strategies to reduce employee theft.

Clinical psychologists suggest that employee theft ________.

The comparing step in the control process determines ________.

The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

________ is the final step in the management process,which provides a critical link back to ________.

Which of the following ratios examines the organization's use of debt to finance its assets and its ability to meet the interest payments on the debt?

Organizational effectiveness is a measure of how appropriate organizational goals are and how well those goals are being met.

Identify three feedback control measures which would reduce workplace violence.

Fraudulent filing of expense reports is an example of ________.

Basic corrective action corrects problems at once to get performance back on track.

The first step in the control process is ________.

Cindy's elementary school-aged children brought home lists of supplies required for their classes so Cindy raided the office supplies cabinet.Her rationale is that her employer doesn't pay her enough to buy these items.Cindy is engaging in ________.

The balanced scorecard approach evaluates organizational performance from more than just the financial perspective.

In a short essay,list and briefly explain the steps,processes,and best practices managers typically utilize in the control process.Provide examples where appropriate.

The plant superintendent wants to know the value of products per man hour.She is concerned with ________.

Managers in the Workplace

Managers As Decision Makers

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Filters

is the final step in the management process,which provides a critical link back to .