Question 1

According to Herzberg's two-factor theory,which of the following is a hygiene factor?

Accepted Answer

A) recognition 
B) advancement 
C) working conditions 
D) responsibility 
A) recognition 
B) advancement 
C) working conditions 
D) responsibility C

Question 2

Tammy's boss has asked her to take on a project in addition to her regular work.One of Tammy's first thoughts,according to expectancy theory,is "________"

Accepted Answer

A) Do I really have time to take on another project? 
B) How much time will this project take? 
C) What's in it for me? 
D) What are the odds that if I expend effort on the project my performance will be satisfactory to the boss? 
A) Do I really have time to take on another project? 
B) How much time will this project take? 
C) What's in it for me? 
D) What are the odds that if I expend effort on the project my performance will be satisfactory to the boss? D

Question 3

In the job characteristics model,the dimension of ________ refers to the degree to which a job provides substantial freedom,independence,and discretion to the individual in scheduling the work and determining the procedures to be used in carrying it out.

Accepted Answer

A) task significance 
B) autonomy 
C) task identity 
D) skill variety 
A) task significance 
B) autonomy 
C) task identity 
D) skill variety B

Question 4

According to the three-needs theory,the best managers tend to be ________.

Accepted Answer

A) low in the need for affiliation 
B) low in the need for power 
C) high in the need for affection 
D) high in the need for achievement 
A) low in the need for affiliation 
B) low in the need for power 
C) high in the need for affection 
D) high in the need for achievement

Question 5

Evidence supports that job enrichment is by far the best method to motivate employees.

Accepted Answer

A) True 
 B)False

Question 6

According to Maslow's hierarchy of needs theory,once a need is substantially satisfied,that need no longer motivates the individual.

Accepted Answer

A) True 
 B)False

Question 7

How can managers use the job characteristics model (JCM)to design jobs?

Accepted Answer

The JCM provides specific guidance to ma

Question 8

The ________ element in the definition of motivation is a measure of intensity,drive,and vigor.

Accepted Answer

A) persistence 
B) effort 
C) energy 
D) direction 
A) persistence 
B) effort 
C) energy 
D) direction

Question 9

Research indicates that the desire for interesting work is important to almost all workers,regardless of national culture.

Accepted Answer

A) True 
 B)False

Question 10

In the context of Maslow's hierarchy of needs theory,when a company names an "Employee of the Month" and "Employee of the Quarter," the company is addressing employees' ________ needs.

Accepted Answer

A) safety 
B) self-actualization 
C) esteem 
D) psychological 
A) safety 
B) self-actualization 
C) esteem 
D) psychological

Question 11

In the expectancy theory,________ is the probability perceived by the individual that exerting a given amount of effort will lead to a certain level of performance.

Accepted Answer

A) expectancy 
B) valence 
C) instrumentality 
D) saliency 
A) expectancy 
B) valence 
C) instrumentality 
D) saliency

Question 12

In the job characteristics model,the dimension of ________ refers to the degree to which doing work activities required by a job results in an individual obtaining direct and clear information about the effectiveness of his or her performance.

Accepted Answer

A) task significance 
B) feedback 
C) task identity 
D) autonomy 
A) task significance 
B) feedback 
C) task identity 
D) autonomy

Question 13

Professionals tend to be focused on their work as their central life interest,whereas nonprofessionals typically have other interests outside of work that can compensate for needs not met on the job.

Accepted Answer

A) True 
 B)False

Question 14

You are acting as manager and mentor to Melanie,an employee who has been identified as a high achiever.Going by McClelland's three-needs theory,which of the following measures would best help you motivate Melanie to do her best?

Accepted Answer

A) promising her a promotion and a raise if she reaches her targets 
B) giving her a job that holds her personally responsible for finding solutions to problems 
C) setting goals that are just out of her reach 
D) giving her a managerial position that requires her to help others accomplish their goals 
A) promising her a promotion and a raise if she reaches her targets 
B) giving her a job that holds her personally responsible for finding solutions to problems 
C) setting goals that are just out of her reach 
D) giving her a managerial position that requires her to help others accomplish their goals

Question 15

Which of the following actions accurately reflects the reinforcement theory of motivation?

Accepted Answer

A) A company's policy of cutting a day's pay if an employee reports to work later than 10.30 A.M. 
B) A company's policy of giving its sales staff cash coupons for exceeding their daily targets. 
C) A company initiating a process of job redesign to engage its employees better. 
D) A company setting specific and difficult goals and ensuring that employees accept them. 
A) A company's policy of cutting a day's pay if an employee reports to work later than 10.30 A.M. 
B) A company's policy of giving its sales staff cash coupons for exceeding their daily targets. 
C) A company initiating a process of job redesign to engage its employees better. 
D) A company setting specific and difficult goals and ensuring that employees accept them.

Question 16

Goal-setting theory works well as a motivator in cultures that are high in uncertainty avoidance.

Accepted Answer

A) True 
 B)False

Question 17

According to the three-needs theory,the need for ________ is the desire for friendly and close interpersonal relationships.

Accepted Answer

A) belonging 
B) affiliation 
C) affection 
D) achievement 
A) belonging 
B) affiliation 
C) affection 
D) achievement

Question 18

In the job characteristics model,task significance refers to the degree to which a job ________.

Accepted Answer

A) provides freedom,independence,and discretion to the individual in carrying out the work 
B) requires a variety of activities and uses a number of different employee skills and talents 
C) requires completion of a whole and identifiable piece of work 
D) has a substantial impact on the lives or work of other people 
A) provides freedom,independence,and discretion to the individual in carrying out the work 
B) requires a variety of activities and uses a number of different employee skills and talents 
C) requires completion of a whole and identifiable piece of work 
D) has a substantial impact on the lives or work of other people

Question 19

________ refers to the vertical expansion of a job by adding planning and evaluating responsibilities.

Accepted Answer

A) Job enrichment 
B) Job enlargement 
C) Job scope 
D) Job depth 
A) Job enrichment 
B) Job enlargement 
C) Job scope 
D) Job depth

Question 20

At his last performance evaluation,Elliott agreed to earn 20 continuing education credits before his next annual review.Ten months later,he still has not earned any.From this lack of action,we can infer that ________.

Accepted Answer

A) Elliott works in a low uncertainty avoidance culture 
B) Elliott is low in self-efficacy 
C) Elliott's manager is a Theory Y manager 
D) Elliott was not committed to the goal 
A) Elliott works in a low uncertainty avoidance culture 
B) Elliott is low in self-efficacy 
C) Elliott's manager is a Theory Y manager 
D) Elliott was not committed to the goal

According to Herzberg's two-factor theory,which of the following is a hygiene factor?

Tammy's boss has asked her to take on a project in addition to her regular work.One of Tammy's first thoughts,according to expectancy theory,is "________"

In the job characteristics model,the dimension of ________ refers to the degree to which a job provides substantial freedom,independence,and discretion to the individual in scheduling the work and determining the procedures to be used in carrying it out.

According to the three-needs theory,the best managers tend to be ________.

Evidence supports that job enrichment is by far the best method to motivate employees.

According to Maslow's hierarchy of needs theory,once a need is substantially satisfied,that need no longer motivates the individual.

How can managers use the job characteristics model (JCM)to design jobs?

The ________ element in the definition of motivation is a measure of intensity,drive,and vigor.

Research indicates that the desire for interesting work is important to almost all workers,regardless of national culture.

In the context of Maslow's hierarchy of needs theory,when a company names an "Employee of the Month" and "Employee of the Quarter," the company is addressing employees' ________ needs.

In the expectancy theory,________ is the probability perceived by the individual that exerting a given amount of effort will lead to a certain level of performance.

In the job characteristics model,the dimension of ________ refers to the degree to which doing work activities required by a job results in an individual obtaining direct and clear information about the effectiveness of his or her performance.

Professionals tend to be focused on their work as their central life interest,whereas nonprofessionals typically have other interests outside of work that can compensate for needs not met on the job.

You are acting as manager and mentor to Melanie,an employee who has been identified as a high achiever.Going by McClelland's three-needs theory,which of the following measures would best help you motivate Melanie to do her best?

Which of the following actions accurately reflects the reinforcement theory of motivation?

Goal-setting theory works well as a motivator in cultures that are high in uncertainty avoidance.

According to the three-needs theory,the need for ________ is the desire for friendly and close interpersonal relationships.

In the job characteristics model,task significance refers to the degree to which a job ________.

________ refers to the vertical expansion of a job by adding planning and evaluating responsibilities.

At his last performance evaluation,Elliott agreed to earn 20 continuing education credits before his next annual review.Ten months later,he still has not earned any.From this lack of action,we can infer that ________.

Managers in the Workplace

Managers As Decision Makers

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Being an Effective Leader

Monitoring and Controlling

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Exam 16: Motivating Employees

According to Herzberg's two-factor theory,which of the following is a hygiene factor?

Tammy's boss has asked her to take on a project in addition to her regular work.One of Tammy's first thoughts,according to expectancy theory,is "________"

In the job characteristics model,the dimension of ________ refers to the degree to which a job provides substantial freedom,independence,and discretion to the individual in scheduling the work and determining the procedures to be used in carrying it out.

According to the three-needs theory,the best managers tend to be ________.

Evidence supports that job enrichment is by far the best method to motivate employees.

According to Maslow's hierarchy of needs theory,once a need is substantially satisfied,that need no longer motivates the individual.

How can managers use the job characteristics model (JCM)to design jobs?

The ________ element in the definition of motivation is a measure of intensity,drive,and vigor.

Research indicates that the desire for interesting work is important to almost all workers,regardless of national culture.

In the context of Maslow's hierarchy of needs theory,when a company names an "Employee of the Month" and "Employee of the Quarter," the company is addressing employees' ________ needs.

In the expectancy theory,________ is the probability perceived by the individual that exerting a given amount of effort will lead to a certain level of performance.

In the job characteristics model,the dimension of ________ refers to the degree to which doing work activities required by a job results in an individual obtaining direct and clear information about the effectiveness of his or her performance.

Professionals tend to be focused on their work as their central life interest,whereas nonprofessionals typically have other interests outside of work that can compensate for needs not met on the job.

You are acting as manager and mentor to Melanie,an employee who has been identified as a high achiever.Going by McClelland's three-needs theory,which of the following measures would best help you motivate Melanie to do her best?

Which of the following actions accurately reflects the reinforcement theory of motivation?

Goal-setting theory works well as a motivator in cultures that are high in uncertainty avoidance.

According to the three-needs theory,the need for ________ is the desire for friendly and close interpersonal relationships.

In the job characteristics model,task significance refers to the degree to which a job ________.

________ refers to the vertical expansion of a job by adding planning and evaluating responsibilities.

At his last performance evaluation,Elliott agreed to earn 20 continuing education credits before his next annual review.Ten months later,he still has not earned any.From this lack of action,we can infer that ________.

Managers in the Workplace

Managers As Decision Makers

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Being an Effective Leader

Monitoring and Controlling

Filters