Exam 3: Managing the External Environment and the Organizations Culture

Elmo Research & Development has been going through a rough patch lately. Turnover has been high and employee morale is at an all-time low. Though employees and competitors hold management responsible for the decline, the CEO does not let the managers go or change the management style. Which of the following could explain this attitude?

Which of the following is an example of a corporate ritual?

Gerber makes and sells baby products. A shift in the birth rate would represent a change in the ________ component of this firm's external environment.

Which of the following factors is an economic component of an organization's external environment?

Martha is concerned with the degree to which managers focus on results rather than the techniques and processes used to achieve those results. In other words, Martha is concerned that the company will emphasize ________ over other dimensions of the organizational culture.

The ________ component of an organization's external environment is concerned with trends in population characteristics such as age, race, gender, education level, geographic location, income, and family composition.

Which one of the following represents an important constituent of a small-town bake shop selling desserts and coffee?

Organizations that subscribe to workplace spirituality emphasize the importance of employees controlling their expressions and emotions.

Which of the following is a criticism of spiritual organizational cultures?

Organizational ________ typically contain narratives about significant events or people in the organization.

________ has been described as the shared values, principles, traditions, and ways of doing things that influence the way organization members act.

Suppose the government of Abolonia imposed a national sales tax on its citizens that reduced their disposable income. Which component of the external environment would this affect?

Google has often been cited as a model for employee satisfaction. Google takes extensive care to ensure employees have the best available conditions to perform, ranging from free snack bars, free massages, innovation rooms, spas-on-site, and many more such measures. Which dimension of organizational culture is Google said to emphasize through such measures?

Stephen notices that management is very concerned with the effects of outcomes on employees in the organization. This means that the management emphasizes the ________ dimension of the organization's culture.

In strong organizational cultures, employees have little knowledge of company history or heroes; what is important is present performance.

Which one of the following would make Mary realize that the company where she works has a strong culture?

The term ________ is used to collectively refer to any constituencies in an organization's environment that are affected by its decisions and actions.

An organization's competitors and employees are considered to be stakeholders who are affected by the organization's decisions and actions.

Internal constraints that influence managers' decisions and actions come from the ________.

The citizens of Abolonia believe no top executive should ever earn more than 40 times the average wage of the company's employees. This is an example of ________.