Question 1

To which dimension of the organizational culture is workplace spirituality most closely related?

Accepted Answer

A)  outcome-orientation 
B)  innovation and risk taking 
C)  team orientation 
D)  people orientation 
A)  outcome-orientation 
B)  innovation and risk taking 
C)  team orientation 
D)  people orientation

Question 2

Which one of the following statements highlights the shared aspect of culture?

Accepted Answer

A)  Organizational culture is concerned with how members perceive the culture and describe it, not with whether they like it. 
B)  Organizational culture is not something that can be physically touched or seen, but employees perceive it on the basis of what they experience within the organization. 
C)  The original source of the culture of an organization reflects the vision of the organization's founders. 
D)  Even though individuals may have different backgrounds or work at different organizational levels, they tend to describe the organization's culture in similar terms. 
A)  Organizational culture is concerned with how members perceive the culture and describe it, not with whether they like it. 
B)  Organizational culture is not something that can be physically touched or seen, but employees perceive it on the basis of what they experience within the organization. 
C)  The original source of the culture of an organization reflects the vision of the organization's founders. 
D)  Even though individuals may have different backgrounds or work at different organizational levels, they tend to describe the organization's culture in similar terms.

Question 3

Which of the following factors is a sociocultural component of an organization's external environment?

Accepted Answer

A)  Most of the firm's customers have at least one year of college. 
B)  The government of the country holds elections whenever confidence in the current regime falters. 
C)  Over time, society has become more accepting of alternative lifestyles. 
D)  The average number of hours worked per year is increasing. 
A)  Most of the firm's customers have at least one year of college. 
B)  The government of the country holds elections whenever confidence in the current regime falters. 
C)  Over time, society has become more accepting of alternative lifestyles. 
D)  The average number of hours worked per year is increasing.

Question 4

Spiritual organizations tend to be intolerant of employees who commit mistakes.

Accepted Answer

A) True 
 B)False

Question 5

The view of managers as omnipotent is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization's objectives.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is a characteristic found in spiritual organizations?

Accepted Answer

A)  focus on team development, rather than individual development 
B)  profit-oriented outlook towards all organizational activities 
C)  tolerance toward mistakes and openness with customers and employees 
D)  emphasis on controlling emotions and feelings 
A)  focus on team development, rather than individual development 
B)  profit-oriented outlook towards all organizational activities 
C)  tolerance toward mistakes and openness with customers and employees 
D)  emphasis on controlling emotions and feelings

Question 7

The original source of an organization's culture usually reflects ________.

Accepted Answer

A)  the present conditions in which the organization functions 
B)  the composition of its productive workforce 
C)  the degree of success that the organization has achieved 
D)  the vision or mission of the organization's founder 
A)  the present conditions in which the organization functions 
B)  the composition of its productive workforce 
C)  the degree of success that the organization has achieved 
D)  the vision or mission of the organization's founder

Question 8

Assume that medical science is able to extend the life expectancy in the United States by 20 years, on average. Give examples of how this will affect the decisions managers make. Respond in terms of the economic, demographic, political/legal, and sociocultural contexts.

Accepted Answer

Students' answers will vary but should i

Question 9

Faced with incomplete information about the future national economic conditions, many employers have eschewed the tradition of hiring full-time, permanent employees in favor of ________.

Accepted Answer

A)  hiring only high school graduates willing to work for lower wages 
B)  a reduced work week of no more than 30 hours per week per employee 
C)  off-shoring as many jobs as possible to reduce costs associated with government-mandated programs 
D)  a flexible work arrangement that includes freelancers and temporary workers 
A)  hiring only high school graduates willing to work for lower wages 
B)  a reduced work week of no more than 30 hours per week per employee 
C)  off-shoring as many jobs as possible to reduce costs associated with government-mandated programs 
D)  a flexible work arrangement that includes freelancers and temporary workers

Question 10

________ are called the iGeneration, because they've grown up with technology that customizes everything to the individual.

Accepted Answer

A)  Post-Millennials 
B)  Pre-Millennials 
C)  Baby Boomers 
D)  Gen Y-ers 
A)  Post-Millennials 
B)  Pre-Millennials 
C)  Baby Boomers 
D)  Gen Y-ers

Question 11

Giving service-contact employees the discretion to make day-to-day decisions on job-related activities is instrumental in creating a customer-responsive culture.

Accepted Answer

A) True 
 B)False

Question 12

Calvin's goals for the coming year include specific targets for increasing market share and quantity of units shipped. If he succeeds, he will be handsomely rewarded. If he fails, he is likely to be replaced. Judging from this, it would appear that Calvin's employer subscribes to the ________.

Accepted Answer

A)  symbolic view of management 
B)  omnipotent view of management 
C)  impotent view of management 
D)  omniscient view of management 
A)  symbolic view of management 
B)  omnipotent view of management 
C)  impotent view of management 
D)  omniscient view of management

Question 13

The day before Disney World in Florida was to open, the sod around one of the resort hotels had not been laid. CEO Michael Eisner took off his suit coat and tie, rolled up his sleeves, and began laying sod. He instructed his managers to do likewise but many objected, saying they did not know how to lay sod. "It's not hard, boys," said Eisner. "The green side goes up." This is an example of a ________ that reinforces culture.

Accepted Answer

A)  tradition 
B)  ritual 
C)  artifact 
D)  story 
A)  tradition 
B)  ritual 
C)  artifact 
D)  story

Question 14

If you were talking to Todd, an average person, and asked him what the term culture meant, he would reply that it is ________.

Accepted Answer

A)  the formal rules of an organization 
B)  the nature of products/services offered by the company 
C)  the shared values and practices of the firm 
D)  a set of operational procedures for the company 
A)  the formal rules of an organization 
B)  the nature of products/services offered by the company 
C)  the shared values and practices of the firm 
D)  a set of operational procedures for the company

Question 15

A dynamic and simple environment is characterized by the greatest level of environmental uncertainty.

Accepted Answer

A) True 
 B)False

Question 16

Because a company's culture has so much influence on managers' decisions, it is important that each manager have a published code clearly stating the company's cultural guidelines.

Accepted Answer

A) True 
 B)False

Question 17

If Melody wanted to build a strong culture, which of these actions would help most?

Accepted Answer

A)  She and other managers should often tell stories about the company "heroes" and encourage employees to emulate their behavior. 
B)  She should allow employees to pursue activities they believe will contribute to future company growth. 
C)  She should encourage employees to continue their education and establish a tuition assistance program. 
D)  She should hold an annual retreat at which upper management develops a values statement. 
A)  She and other managers should often tell stories about the company "heroes" and encourage employees to emulate their behavior. 
B)  She should allow employees to pursue activities they believe will contribute to future company growth. 
C)  She should encourage employees to continue their education and establish a tuition assistance program. 
D)  She should hold an annual retreat at which upper management develops a values statement.

Question 18

Which one of the following is an example of a material artifact or symbol?

Accepted Answer

A)  The lines on the parking lot are repainted every year. 
B)  The offices of upper management are carpeted; the offices of administrative personnel have tile floors. 
C)  The company sponsors a local youth sports team. 
D)  Incoming calls are answered by a live person. 
A)  The lines on the parking lot are repainted every year. 
B)  The offices of upper management are carpeted; the offices of administrative personnel have tile floors. 
C)  The company sponsors a local youth sports team. 
D)  Incoming calls are answered by a live person.

Question 19

Which of the following describes a dynamic environment?

Accepted Answer

A)  Sales vary with the seasons. 
B)  Production methods change about once every 5 years. 
C)  Competitors move into and out of the industry frequently. 
D)  Product demand increases every year on a steady upward trend. 
A)  Sales vary with the seasons. 
B)  Production methods change about once every 5 years. 
C)  Competitors move into and out of the industry frequently. 
D)  Product demand increases every year on a steady upward trend.

Question 20

Managers have greater influence over organizational performance when relationships with the stakeholders are obvious and secure.

Accepted Answer

A) True 
 B)False

To which dimension of the organizational culture is workplace spirituality most closely related?

Which one of the following statements highlights the shared aspect of culture?

Which of the following factors is a sociocultural component of an organization's external environment?

Spiritual organizations tend to be intolerant of employees who commit mistakes.

The view of managers as omnipotent is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization's objectives.

Which of the following is a characteristic found in spiritual organizations?

The original source of an organization's culture usually reflects ________.

Assume that medical science is able to extend the life expectancy in the United States by 20 years, on average. Give examples of how this will affect the decisions managers make. Respond in terms of the economic, demographic, political/legal, and sociocultural contexts.

Faced with incomplete information about the future national economic conditions, many employers have eschewed the tradition of hiring full-time, permanent employees in favor of ________.

________ are called the iGeneration, because they've grown up with technology that customizes everything to the individual.

Giving service-contact employees the discretion to make day-to-day decisions on job-related activities is instrumental in creating a customer-responsive culture.

Calvin's goals for the coming year include specific targets for increasing market share and quantity of units shipped. If he succeeds, he will be handsomely rewarded. If he fails, he is likely to be replaced. Judging from this, it would appear that Calvin's employer subscribes to the ________.

If you were talking to Todd, an average person, and asked him what the term culture meant, he would reply that it is ________.

A dynamic and simple environment is characterized by the greatest level of environmental uncertainty.

Because a company's culture has so much influence on managers' decisions, it is important that each manager have a published code clearly stating the company's cultural guidelines.

If Melody wanted to build a strong culture, which of these actions would help most?

Which one of the following is an example of a material artifact or symbol?

Which of the following describes a dynamic environment?

Managers have greater influence over organizational performance when relationships with the stakeholders are obvious and secure.

Managers and You in the Workplace

Making Decisions

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 3: Managing the External Environment and the Organizations Culture

To which dimension of the organizational culture is workplace spirituality most closely related?

Which one of the following statements highlights the shared aspect of culture?

Which of the following factors is a sociocultural component of an organization's external environment?

Spiritual organizations tend to be intolerant of employees who commit mistakes.

The view of managers as omnipotent is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization's objectives.

Which of the following is a characteristic found in spiritual organizations?

The original source of an organization's culture usually reflects ________.

Assume that medical science is able to extend the life expectancy in the United States by 20 years, on average. Give examples of how this will affect the decisions managers make. Respond in terms of the economic, demographic, political/legal, and sociocultural contexts.

Faced with incomplete information about the future national economic conditions, many employers have eschewed the tradition of hiring full-time, permanent employees in favor of ________.

________ are called the iGeneration, because they've grown up with technology that customizes everything to the individual.

Giving service-contact employees the discretion to make day-to-day decisions on job-related activities is instrumental in creating a customer-responsive culture.

Calvin's goals for the coming year include specific targets for increasing market share and quantity of units shipped. If he succeeds, he will be handsomely rewarded. If he fails, he is likely to be replaced. Judging from this, it would appear that Calvin's employer subscribes to the ________.

If you were talking to Todd, an average person, and asked him what the term culture meant, he would reply that it is ________.

A dynamic and simple environment is characterized by the greatest level of environmental uncertainty.

Because a company's culture has so much influence on managers' decisions, it is important that each manager have a published code clearly stating the company's cultural guidelines.

If Melody wanted to build a strong culture, which of these actions would help most?

Which one of the following is an example of a material artifact or symbol?

Which of the following describes a dynamic environment?

Managers have greater influence over organizational performance when relationships with the stakeholders are obvious and secure.

Managers and You in the Workplace

Making Decisions

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters