Exam 12: Managing Human Resources

Which one of the following is true of the government legislations related to human resource management in different countries?

Explain why human resource management (HRM) is important to organizational success.

Elizabeth was hired as a customer care executive by a telecommunications provider during a period when they were extremely short-staffed. Her employers soon realized that she was impatient, easily irritated, and lacked motivation. They even began to receive complaints about her behavior from angry customers. In hiring Elizabeth, her employers were guilty of a(n) ________.

If Victoria asks some employees to share jobs or perform their jobs on a part-time basis, she would be ________.

Which one of the following training methods involves employees participating in role playing, simulations, or other face-to-face types of training?

An assessment that defines jobs and the behaviors necessary to perform them is known as a ________.

List four of the seven major performance appraisal methods.

In the United States, labor unions represent the most significant environmental constraint.

What is recruitment? What are the commonly used recruitment sources?

A ________ includes both positive and negative aspects about the job and the company.

Which of the following is true of high-performance work practices?

The ________ method of performance appraisal allows the evaluator to rate employees on an incremental scale.

Recruitment is defined as the process of screening job applicants to determine who is best qualified for the job.

High-performance work practices are those that lead to both high individual and high organizational performance.

The essence of affirmative action is to ________.

Companies can legally take disciplinary action against an employee who complains of a hostile work environment.

A written statement that explains the job content, environment, and conditions of employment is called a ________.

Affirmative action programs help ensure that decisions and practices enhance the employment, upgrading, and retention of members from protected groups such as minorities and females.

People who prefer segmentation are more likely to be satisfied and committed to their jobs when offered options such as ________.

After 75 years in business, ABC Corp. has decided it is time to overhaul its compensation system. What advice would you offer its HR manager?