Question 1

If a manager uses critical incidents as a method of performance evaluation, then ________.

Accepted Answer

A)  the employees generally receive poor ratings 
B)  the evaluator's writing skills become the determining factor of the evaluation 
C)  the employees are more likely to become motivated to achieve their goals 
D)  the focus of the evaluation will center on key behaviors 
E)  the cost of the evaluation is likely to be incredibly high for the organization 
A)  the employees generally receive poor ratings 
B)  the evaluator's writing skills become the determining factor of the evaluation 
C)  the employees are more likely to become motivated to achieve their goals 
D)  the focus of the evaluation will center on key behaviors 
E)  the cost of the evaluation is likely to be incredibly high for the organization

Question 2

Researchers now recognize three major types of behavior that constitute performance at work. Which of the following are these three major types of behavior?

Accepted Answer

A)  task performance, productivity, tenure 
B)  productivity, efficiency, absenteeism 
C)  task performance, citizenship, counterproductivity 
D)  citizenship, counterproductivity, personality 
E)  leadership, knowledge, efficiency 
A)  task performance, productivity, tenure 
B)  productivity, efficiency, absenteeism 
C)  task performance, citizenship, counterproductivity 
D)  citizenship, counterproductivity, personality 
E)  leadership, knowledge, efficiency

Question 3

The 360-degree appraisal method takes into consideration feedback from co-workers, customers, and subordinates.

Accepted Answer

A) True 
 B)False

Question 4

Performance evaluations are used to ________.

Accepted Answer

A)  improve group cohesiveness 
B)  define departmental structure 
C)  help management make HR decisions 
D)  identify how jobs are completed 
E)  decrease conformity within organizations 
A)  improve group cohesiveness 
B)  define departmental structure 
C)  help management make HR decisions 
D)  identify how jobs are completed 
E)  decrease conformity within organizations

Question 5

Which of the following is most likely to be an initial selection device?

Accepted Answer

A)  technical interview 
B)  drug test 
C)  written test 
D)  background check 
E)  work-sample test 
A)  technical interview 
B)  drug test 
C)  written test 
D)  background check 
E)  work-sample test

Question 6

Which of the following is the least predictive set of criteria used to evaluate employees?

Accepted Answer

A)  traits 
B)  task outcomes 
C)  behaviors 
D)  personality 
E)  technical skills 
A)  traits 
B)  task outcomes 
C)  behaviors 
D)  personality 
E)  technical skills

Question 7

Which of the following is a common contingent selection method?

Accepted Answer

A)  IQ test 
B)  interview 
C)  interest inventory 
D)  drug test 
E)  work-sample test 
A)  IQ test 
B)  interview 
C)  interest inventory 
D)  drug test 
E)  work-sample test

Question 8

In assessment centers, candidates are evaluated as they go through several days of exercises that simulate real problems they would confront on the job.

Accepted Answer

A) True 
 B)False

Question 9

A work-sample test is most likely to be used for hiring a ________.

Accepted Answer

A)  software programmer 
B)  carpenter 
C)  senior manager 
D)  doctor 
E)  lawyer 
A)  software programmer 
B)  carpenter 
C)  senior manager 
D)  doctor 
E)  lawyer

Question 10

Briefly explain any three types of written tests that are typically used in the employee selection process?

Accepted Answer

Typical written tests include tests of i

Question 11

Precipice Corp. is opening a new branch in Houston and the HR team is debating the various methods of generating job candidates. The HR team feels that using employee referrals may generate unqualified or substandard candidates because employees will be biased in favor of their recommendations. Which of the following facts, if true, weakens the HR team's belief?

Accepted Answer

A)  Precipice Corp. has 12 branches in the state of Texas with a constantly increasing market share. 
B)  The majority of the company employees have only a basic level of education. 
C)  Employees tend to recommend individuals who they believe will do well because referrals put employees' own reputations on the line. 
D)  Their personal relationship with the recommended candidate allows employees to convince the individual about the benefits of working for the company. 
E)  Employees hired through recruitment agencies, have been known to be more productive in the past than candidates referred by employees. 
A)  Precipice Corp. has 12 branches in the state of Texas with a constantly increasing market share. 
B)  The majority of the company employees have only a basic level of education. 
C)  Employees tend to recommend individuals who they believe will do well because referrals put employees' own reputations on the line. 
D)  Their personal relationship with the recommended candidate allows employees to convince the individual about the benefits of working for the company. 
E)  Employees hired through recruitment agencies, have been known to be more productive in the past than candidates referred by employees.

Question 12

In order to assess the management skills of the applicants, Scarlet should ________.

Accepted Answer

A)  use an assessment center 
B)  verify the applicants' job histories 
C)  conduct a medical test 
D)  conduct a drug test 
E)  conduct a behavioral assessment test 
A)  use an assessment center 
B)  verify the applicants' job histories 
C)  conduct a medical test 
D)  conduct a drug test 
E)  conduct a behavioral assessment test

Question 13

Describe disadvantages of the selection interview.

Accepted Answer

Not only is the interview widely used, i

Question 14

Stefan is looking for a job. Today he went to the Web site of Qriosity Inc., where he filled out an online application and attached a copy of his resume. In which part of the selection process is Stefan?

Accepted Answer

A)  physical selection 
B)  job offer 
C)  initial selection 
D)  contingent selection 
E)  substantive selection 
A)  physical selection 
B)  job offer 
C)  initial selection 
D)  contingent selection 
E)  substantive selection

Question 15

Which of the following is most likely to be used for preliminary "rough cuts" to decide whether an applicant meets the basic qualifications for a job?

Accepted Answer

A)  drug test 
B)  application form 
C)  HR interview 
D)  written test 
E)  technical interview 
A)  drug test 
B)  application form 
C)  HR interview 
D)  written test 
E)  technical interview

Question 16

A formal mentoring program is an example of an off-the-job training method.

Accepted Answer

A) True 
 B)False

Question 17

Dunder Mifflin Inc. is considering implementing employee ethics training programs. Some members of senior management are opposed to these programs. Their opposition is most likely based on which of the following beliefs?

Accepted Answer

A)  Ethics training is very expensive. 
B)  Ethics change from country to country. 
C)  Individual value systems are fixed at an early age. 
D)  Integrity cannot be taught by example. 
E)  Ethics training does not help employees to recognize ethical dilemmas. 
A)  Ethics training is very expensive. 
B)  Ethics change from country to country. 
C)  Individual value systems are fixed at an early age. 
D)  Integrity cannot be taught by example. 
E)  Ethics training does not help employees to recognize ethical dilemmas.

Question 18

Elaborate sets of performance-simulation tests, specifically designed to evaluate a candidate's managerial potential, are ________.

Accepted Answer

A)  less effective than work sampling 
B)  administered in assessment centers 
C)  similar to personality tests 
D)  considered drawbacks of some management development programs 
E)  likely to skew the results of behavioral samples 
A)  less effective than work sampling 
B)  administered in assessment centers 
C)  similar to personality tests 
D)  considered drawbacks of some management development programs 
E)  likely to skew the results of behavioral samples

Question 19

Assessment centers are typically used to evaluate a candidate's ________ potential.

Accepted Answer

A)  linguistic 
B)  technical 
C)  cognitive 
D)  managerial 
E)  analytical 
A)  linguistic 
B)  technical 
C)  cognitive 
D)  managerial 
E)  analytical

Question 20

Sirius Corp, an automobile manufacturer from Texas, has a number of vacancies at lower management levels and wants to fill the positions from within the company itself rather than recruit externally. The company plans to e-mail the job specifications to all employees and post the jobs on the company Web site.
-Which of the following, if true, will weaken the company's decision?

Accepted Answer

A)  The majority of the company's employees have only a basic level of education. 
B)  The company recently instituted a technical skills improvement program for shop floor employees. 
C)  The existing shop floor employees have high potential and personal ambition to rise in their careers. 
D)  Sirius Corp. just opened a new manufacturing facility in New Mexico. 
E)  Several top performing entry level employees have received offers from rival companies. 
A)  The majority of the company's employees have only a basic level of education. 
B)  The company recently instituted a technical skills improvement program for shop floor employees. 
C)  The existing shop floor employees have high potential and personal ambition to rise in their careers. 
D)  Sirius Corp. just opened a new manufacturing facility in New Mexico. 
E)  Several top performing entry level employees have received offers from rival companies.

If a manager uses critical incidents as a method of performance evaluation, then ________.

Researchers now recognize three major types of behavior that constitute performance at work. Which of the following are these three major types of behavior?

The 360-degree appraisal method takes into consideration feedback from co-workers, customers, and subordinates.

Performance evaluations are used to ________.

Which of the following is most likely to be an initial selection device?

Which of the following is the least predictive set of criteria used to evaluate employees?

Which of the following is a common contingent selection method?

In assessment centers, candidates are evaluated as they go through several days of exercises that simulate real problems they would confront on the job.

A work-sample test is most likely to be used for hiring a ________.

Briefly explain any three types of written tests that are typically used in the employee selection process?

In order to assess the management skills of the applicants, Scarlet should ________.

Describe disadvantages of the selection interview.

Stefan is looking for a job. Today he went to the Web site of Qriosity Inc., where he filled out an online application and attached a copy of his resume. In which part of the selection process is Stefan?

Which of the following is most likely to be used for preliminary "rough cuts" to decide whether an applicant meets the basic qualifications for a job?

A formal mentoring program is an example of an off-the-job training method.

Dunder Mifflin Inc. is considering implementing employee ethics training programs. Some members of senior management are opposed to these programs. Their opposition is most likely based on which of the following beliefs?

Elaborate sets of performance-simulation tests, specifically designed to evaluate a candidate's managerial potential, are ________.

Assessment centers are typically used to evaluate a candidate's ________ potential.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters

Exam 17: Human Resource Policies and Practices

If a manager uses critical incidents as a method of performance evaluation, then ________.

Researchers now recognize three major types of behavior that constitute performance at work. Which of the following are these three major types of behavior?

The 360-degree appraisal method takes into consideration feedback from co-workers, customers, and subordinates.

Performance evaluations are used to ________.

Which of the following is most likely to be an initial selection device?

Which of the following is the least predictive set of criteria used to evaluate employees?

Which of the following is a common contingent selection method?

In assessment centers, candidates are evaluated as they go through several days of exercises that simulate real problems they would confront on the job.

A work-sample test is most likely to be used for hiring a ________.

Briefly explain any three types of written tests that are typically used in the employee selection process?

In order to assess the management skills of the applicants, Scarlet should ________.

Describe disadvantages of the selection interview.

Stefan is looking for a job. Today he went to the Web site of Qriosity Inc., where he filled out an online application and attached a copy of his resume. In which part of the selection process is Stefan?

Which of the following is most likely to be used for preliminary "rough cuts" to decide whether an applicant meets the basic qualifications for a job?

A formal mentoring program is an example of an off-the-job training method.

Dunder Mifflin Inc. is considering implementing employee ethics training programs. Some members of senior management are opposed to these programs. Their opposition is most likely based on which of the following beliefs?

Elaborate sets of performance-simulation tests, specifically designed to evaluate a candidate's managerial potential, are ________.

Assessment centers are typically used to evaluate a candidate's ________ potential.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Organizational Change and Stress Management

Filters