Question 1

What sort of group should you avoid if you want to minimize interpersonal conflict?

Accepted Answer

A)  interacting 
B)  brainstorming 
C)  nominal 
D)  electronic 
E)  social 
A)  interacting 
B)  brainstorming 
C)  nominal 
D)  electronic 
E)  social

Question 2

Maya just got out of a meeting. She is extremely frustrated because nothing got done and now she has to deal with workplace drama. Sophia is threatening to quit because various people publicly humiliated her by disparaging her ideas. The entire meeting turned into conflict management for Maya. Which kind of meeting technique did Maya most likely use?

Accepted Answer

A)  interacting 
B)  brainstorming 
C)  nominal 
D)  electronic 
E)  social 
A)  interacting 
B)  brainstorming 
C)  nominal 
D)  electronic 
E)  social

Question 3

Which of the following is likely to generate the least innovative alternatives?

Accepted Answer

A)  face-to-face interacting groups 
B)  brainstorming 
C)  Delphi technique 
D)  nominal group technique 
E)  electronic meeting 
A)  face-to-face interacting groups 
B)  brainstorming 
C)  Delphi technique 
D)  nominal group technique 
E)  electronic meeting

Question 4

According to the punctuated-equilibrium model, groups tend to experience ________ for the first half of the project.

Accepted Answer

A)  inertia 
B)  reorganization and redirection 
C)  mid-life crisis 
D)  markedly accelerated activity 
E)  discord 
A)  inertia 
B)  reorganization and redirection 
C)  mid-life crisis 
D)  markedly accelerated activity 
E)  discord

Question 5

Joe is restructuring departments and is creating teams to increase the effectiveness of his departments. He recognizes that the size of groups impacts their overall behavior.

-Joe is forming a fact-finding group. What would be the better group size to gain diverse input?

Accepted Answer

A)  3 
B)  7 
C)  9 
D)  10 
E)  over 12 
A)  3 
B)  7 
C)  9 
D)  10 
E)  over 12

Question 6

Which of the following statements most accurately describes interest groups?

Accepted Answer

A)  They are longer lasting than friendship groups. 
B)  They develop because individual members have one or more common characteristics. 
C)  They are formed because of some common objective. 
D)  They are governed by labor laws. 
E)  They are likely to involve great social conflict. 
A)  They are longer lasting than friendship groups. 
B)  They develop because individual members have one or more common characteristics. 
C)  They are formed because of some common objective. 
D)  They are governed by labor laws. 
E)  They are likely to involve great social conflict.

Question 7

If your group must take action, which size should be most effective?

Accepted Answer

A)  3 
B)  7 
C)  12 
D)  24 
E)  100 
A)  3 
B)  7 
C)  12 
D)  24 
E)  100

Question 8

Which is not a common class of norms appearing in most work groups?

Accepted Answer

A)  performance 
B)  appearance 
C)  status 
D)  social arrangement 
E)  allocation of resources 
A)  performance 
B)  appearance 
C)  status 
D)  social arrangement 
E)  allocation of resources

Question 9

Group decisions are generally preferable to individual decisions when which of the following is sought?

Accepted Answer

A)  acceptance of the solution 
B)  speed 
C)  efficiency 
D)  clear responsibility 
E)  a conjunctive solution 
A)  acceptance of the solution 
B)  speed 
C)  efficiency 
D)  clear responsibility 
E)  a conjunctive solution

Question 10

Discuss strengths and weaknesses of group decision making.

Accepted Answer

The strengths of group decision making i

Question 11

Differentiate between formal and informal groups.

Accepted Answer

Formal groups are those defined by the o

Question 12

Several years ago you began a small retail store to sell computer parts. The store grew and the business expanded to offer computer repair and custom programming. You have noticed that people have definite expectations about what their appropriate roles within the expanding company should be.
-John is expected to help customers in the retail store as well as perform computer repair work. He feels that every time he gets started on a repair, he is interrupted and doesn't know whether to finish his repair or wait on the customer. John suffers from role ________.

Accepted Answer

A)  conflict 
B)  expectations 
C)  perception 
D)  identity 
E)  duality 
A)  conflict 
B)  expectations 
C)  perception 
D)  identity 
E)  duality

Question 13

You decide that your company's choice of which new product to manufacture needs to have widespread acceptance and that this decision needs to be of the highest quality possible. Having read the literature on decision making, you believe that this choice needs to be made by a group of your best managers.
-You have decided to use the nominal group technique. Which is true about this method?

Accepted Answer

A)  This method is good for building group cohesiveness. 
B)  This method is good for processing ideas rapidly. 
C)  This method is good for encouraging independent thinking. 
D)  This method is an inexpensive means for generating a large number of ideas. 
E)  This method requires a great deal of face-to-face interaction. 
A)  This method is good for building group cohesiveness. 
B)  This method is good for processing ideas rapidly. 
C)  This method is good for encouraging independent thinking. 
D)  This method is an inexpensive means for generating a large number of ideas. 
E)  This method requires a great deal of face-to-face interaction.

Question 14

Joe is restructuring departments and is creating teams to increase the effectiveness of his departments. He recognizes that the size of groups impacts their overall behavior.

-Given what Joe knows about groups, what is a good size for a group that must take action?

Accepted Answer

A)  4 
B)  7 
C)  9 
D)  12 
E)  over 12 
A)  4 
B)  7 
C)  9 
D)  12 
E)  over 12

Question 15

Hubert needs an instruction manual for his new product. He needs a small team of technical writers to work together closely to rapidly write the manual. He needs them to communicate ideas quickly, creatively, and affordably. Which of the following group techniques should Hubert consider?

Accepted Answer

A)  nominal and electronic 
B)  nominal and interacting 
C)  brainstorming and electronic 
D)  electronic and interacting 
E)  interacting and brainstorming 
A)  nominal and electronic 
B)  nominal and interacting 
C)  brainstorming and electronic 
D)  electronic and interacting 
E)  interacting and brainstorming

Question 16

What result can groupshift have on the decisions a group makes?

Accepted Answer

A)  They are made by groups rather than individuals. 
B)  They are generally riskier. 
C)  They are made more quickly. 
D)  They are less effective. 
E)  They are objectively incorrect. 
A)  They are made by groups rather than individuals. 
B)  They are generally riskier. 
C)  They are made more quickly. 
D)  They are less effective. 
E)  They are objectively incorrect.

Question 17

Which statement best describes the relationship of low performance norms such as quality, output, and cooperation, with group cohesiveness?

Accepted Answer

A)  When productivity norms are high, if cohesiveness is low productivity will be low. 
B)  Because of high group cohesiveness, if norms are low, productivity will still be high. 
C)  Because of high group cohesiveness, if norms are high, productivity will still be low. 
D)  When productivity norms are high, if cohesiveness is high productivity will be low. 
E)  Regardless of group cohesiveness, if norms are low, productivity will be low. 
A)  When productivity norms are high, if cohesiveness is low productivity will be low. 
B)  Because of high group cohesiveness, if norms are low, productivity will still be high. 
C)  Because of high group cohesiveness, if norms are high, productivity will still be low. 
D)  When productivity norms are high, if cohesiveness is high productivity will be low. 
E)  Regardless of group cohesiveness, if norms are low, productivity will be low.

Question 18

Which of the following is not an explanation for the phenomenon of groupshift?

Accepted Answer

A)  Discussion creates familiarization among members. 
B)  Most first-world societies value risk. 
C)  The group leader usually gets the credit or blame for the group action. 
D)  The group diffuses responsibility. 
E)  Group discussion motivates members to show their willingness to take risks. 
A)  Discussion creates familiarization among members. 
B)  Most first-world societies value risk. 
C)  The group leader usually gets the credit or blame for the group action. 
D)  The group diffuses responsibility. 
E)  Group discussion motivates members to show their willingness to take risks.

Question 19

What term is used for a set of expected behavior patterns associated with a particular position in a social unit?

Accepted Answer

A)  role 
B)  role perception 
C)  role identity 
D)  role expectation 
E)  identity 
A)  role 
B)  role perception 
C)  role identity 
D)  role expectation 
E)  identity

Question 20

In the second stage of group development ________.

Accepted Answer

A)  close relationships are developed 
B)  the group demonstrates cohesiveness 
C)  intragroup conflict often occurs 
D)  the job task is performed 
E)  groups disband 
A)  close relationships are developed 
B)  the group demonstrates cohesiveness 
C)  intragroup conflict often occurs 
D)  the job task is performed 
E)  groups disband

What sort of group should you avoid if you want to minimize interpersonal conflict?

Which of the following is likely to generate the least innovative alternatives?

According to the punctuated-equilibrium model, groups tend to experience ________ for the first half of the project.

Joe is restructuring departments and is creating teams to increase the effectiveness of his departments. He recognizes that the size of groups impacts their overall behavior. -Joe is forming a fact-finding group. What would be the better group size to gain diverse input?

Which of the following statements most accurately describes interest groups?

If your group must take action, which size should be most effective?

Which is not a common class of norms appearing in most work groups?

Group decisions are generally preferable to individual decisions when which of the following is sought?

Discuss strengths and weaknesses of group decision making.

Differentiate between formal and informal groups.

Joe is restructuring departments and is creating teams to increase the effectiveness of his departments. He recognizes that the size of groups impacts their overall behavior. -Given what Joe knows about groups, what is a good size for a group that must take action?

Hubert needs an instruction manual for his new product. He needs a small team of technical writers to work together closely to rapidly write the manual. He needs them to communicate ideas quickly, creatively, and affordably. Which of the following group techniques should Hubert consider?

What result can groupshift have on the decisions a group makes?

Which statement best describes the relationship of low performance norms such as quality, output, and cooperation, with group cohesiveness?

Which of the following is not an explanation for the phenomenon of groupshift?

What term is used for a set of expected behavior patterns associated with a particular position in a social unit?

In the second stage of group development ________.

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Understanding Work Teams

Communication

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 9: Foundations of Group Behavior

What sort of group should you avoid if you want to minimize interpersonal conflict?

Which of the following is likely to generate the least innovative alternatives?

According to the punctuated-equilibrium model, groups tend to experience ________ for the first half of the project.

Joe is restructuring departments and is creating teams to increase the effectiveness of his departments. He recognizes that the size of groups impacts their overall behavior. -Joe is forming a fact-finding group. What would be the better group size to gain diverse input?

Which of the following statements most accurately describes interest groups?

If your group must take action, which size should be most effective?

Which is not a common class of norms appearing in most work groups?

Group decisions are generally preferable to individual decisions when which of the following is sought?

Discuss strengths and weaknesses of group decision making.

Differentiate between formal and informal groups.

Joe is restructuring departments and is creating teams to increase the effectiveness of his departments. He recognizes that the size of groups impacts their overall behavior. -Given what Joe knows about groups, what is a good size for a group that must take action?

Hubert needs an instruction manual for his new product. He needs a small team of technical writers to work together closely to rapidly write the manual. He needs them to communicate ideas quickly, creatively, and affordably. Which of the following group techniques should Hubert consider?

What result can groupshift have on the decisions a group makes?

Which statement best describes the relationship of low performance norms such as quality, output, and cooperation, with group cohesiveness?

Which of the following is not an explanation for the phenomenon of groupshift?

What term is used for a set of expected behavior patterns associated with a particular position in a social unit?

In the second stage of group development ________.

What Is Organizational Behavior

Foundations of Individual Behavior

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Basic Motivation Concepts

Motivation: From Concept to Applications

Understanding Work Teams

Communication

Basic Approaches to Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters