Question 1

Change is stabilized during _____ by helping employees integrate the changed attitude into their normal way of doing things.

Accepted Answer

A)  unfreezing 
B)  refreezing 
C)  benchmarking 
D)  processing 
E)  intervention 
A)  unfreezing 
B)  refreezing 
C)  benchmarking 
D)  processing 
E)  intervention

Question 2

The employees of CeMetals,Inc.,adhere to the modified behaviors that management expects them to inculcate into their routine professional interactions.To frequently reinforce the desired changes,monetary benefits are awarded to those displaying exemplary behavior and negative reinforcement to those failing to abide by the changes.What stage of Lewin's change model does this indicate?

Accepted Answer

A)  Change 
B)  Strategic plans 
C)  Target elements of change 
D)  Refreezing 
E)  Diagnosis 
A)  Change 
B)  Strategic plans 
C)  Target elements of change 
D)  Refreezing 
E)  Diagnosis

Question 3

Explain Lewin's change model.

Accepted Answer

Lewin's three-stage model of planned cha

Question 4

It is advisable that managers and organization development consultants apply an organization development intervention that works in one country to a similar situation in another country.

Accepted Answer

A) True 
 B)False

Question 5

Among other things,strategic plans are based on results from a SWOT analysis.

Accepted Answer

A) True 
 B)False

Question 6

Organization development techniques do not apply to the change models formulated in the past.

Accepted Answer

A) True 
 B)False

Question 7

Briefly explain any three recipient characteristics that make them resistant to change.

Accepted Answer

The causes of resistance to change tend

Question 8

Layken,Inc.,provides cotton to various garment industries.There is an increasing pressure on the company to change its traditional method of production owing to increased use of pesticides.Hence,Layken adopts organic ways for its production of cotton.What factor of change is being discussed here?

Accepted Answer

A)  Customer and market change 
B)  Technological advancement 
C)  Social and political pressure 
D)  Organizational change 
E)  Demographic characteristics 
A)  Customer and market change 
B)  Technological advancement 
C)  Social and political pressure 
D)  Organizational change 
E)  Demographic characteristics

Question 9

Which of the following reduces a recipient's willingness to accommodate or accept a specific organizational change?

Accepted Answer

A)  Commitment to change 
B)  Internal locus of control 
C)  Fear of failure 
D)  Resilience to change 
E)  Optimism 
A)  Commitment to change 
B)  Internal locus of control 
C)  Fear of failure 
D)  Resilience to change 
E)  Optimism

Question 10

How can organizations generate ideas with impact to add value to their employees,customers,and shareholders?

Accepted Answer

Ideas with impact are those that add val

Question 11

The management of Delta Technologies has a meeting with its board of directors wherein it is decided that the company will expand its customer service to China in conformity with its determined plans and actions.This is an example of a(n):

Accepted Answer

A)  strategic plan. 
B)  operational plan. 
C)  programmed plan. 
D)  departmental plan. 
E)  tactical plan. 
A)  strategic plan. 
B)  operational plan. 
C)  programmed plan. 
D)  departmental plan. 
E)  tactical plan.

Question 12

Empowering broad-based action,generating short-term wins,and consolidating gains and producing more change are Kotter's steps for leading organizational change that represent Lewin's _____ stage.

Accepted Answer

A)  unfreezing 
B)  evaluation 
C)  changing 
D)  diagnosing 
E)  refreezing 
A)  unfreezing 
B)  evaluation 
C)  changing 
D)  diagnosing 
E)  refreezing

Question 13

Primus Technologies conducts an analysis of employee job satisfaction and finds that the incompetent employee remuneration packages majorly contributes to increased attrition rates.This indicates the influence of changes due to _____ in organizations.

Accepted Answer

A)  external forces 
B)  social and political pressure 
C)  technological advancements 
D)  internal forces 
E)  demographic characteristics 
A)  external forces 
B)  social and political pressure 
C)  technological advancements 
D)  internal forces 
E)  demographic characteristics

Question 14

Change must be internalized by recipients before it will be truly accepted.

Accepted Answer

A) True 
 B)False

Question 15

_____ is (are)an example of an organization's internal force of change.

Accepted Answer

A)  Market change 
B)  Social and political pressure 
C)  Strikes 
D)  Technological advancement 
E)  Demographic characteristics 
A)  Market change 
B)  Social and political pressure 
C)  Strikes 
D)  Technological advancement 
E)  Demographic characteristics

Question 16

Samson,Inc.,encourages employee collaboration by using an advanced form of videoconferencing that merges robotic technology.This gives cross-border employees a sense of being together through virtual conversations while also helping save the company substantial travel expenditure.The technology that the company uses is known as:

Accepted Answer

A)  video relay service. 
B)  virtual reality. 
C)  multiple points of presence. 
D)  artificial reality. 
E)  telepresence. 
A)  video relay service. 
B)  virtual reality. 
C)  multiple points of presence. 
D)  artificial reality. 
E)  telepresence.

Question 17

The _____ stage in the organization development process represents the changes being made to solve the problem.

Accepted Answer

A)  unfreezing 
B)  diagnosis 
C)  input 
D)  refreezing 
E)  intervention 
A)  unfreezing 
B)  diagnosis 
C)  input 
D)  refreezing 
E)  intervention

Question 18

The intervention stage in the organization development process represents the changes being made to solve the problem.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is a change agent characteristic that causes employees to resist change?

Accepted Answer

A)  Loss of status 
B)  Improper timing 
C)  Peer pressure 
D)  Fear of the unknown 
E)  Fear of failure 
A)  Loss of status 
B)  Improper timing 
C)  Peer pressure 
D)  Fear of the unknown 
E)  Fear of failure

Question 20

Resistance to change reflects an internal locus of control.

Accepted Answer

A) True 
 B)False

Change is stabilized during _____ by helping employees integrate the changed attitude into their normal way of doing things.

Explain Lewin's change model.

It is advisable that managers and organization development consultants apply an organization development intervention that works in one country to a similar situation in another country.

Among other things,strategic plans are based on results from a SWOT analysis.

Organization development techniques do not apply to the change models formulated in the past.

Briefly explain any three recipient characteristics that make them resistant to change.

Layken,Inc.,provides cotton to various garment industries.There is an increasing pressure on the company to change its traditional method of production owing to increased use of pesticides.Hence,Layken adopts organic ways for its production of cotton.What factor of change is being discussed here?

Which of the following reduces a recipient's willingness to accommodate or accept a specific organizational change?

How can organizations generate ideas with impact to add value to their employees,customers,and shareholders?

The management of Delta Technologies has a meeting with its board of directors wherein it is decided that the company will expand its customer service to China in conformity with its determined plans and actions.This is an example of a(n):

Empowering broad-based action,generating short-term wins,and consolidating gains and producing more change are Kotter's steps for leading organizational change that represent Lewin's _____ stage.

Primus Technologies conducts an analysis of employee job satisfaction and finds that the incompetent employee remuneration packages majorly contributes to increased attrition rates.This indicates the influence of changes due to _____ in organizations.

Change must be internalized by recipients before it will be truly accepted.

_____ is (are)an example of an organization's internal force of change.

The _____ stage in the organization development process represents the changes being made to solve the problem.

The intervention stage in the organization development process represents the changes being made to solve the problem.

Which of the following is a change agent characteristic that causes employees to resist change?

Resistance to change reflects an internal locus of control.

Needed: People-Centered Managers and Workplaces

Organizational Culture, Socialization, and Mentoring

Developing Global Managers

Understanding Social Perception and Managing Diversity

Appreciating Individual Differences: Intelligence, ability, personality, core Self-Evaluations, attitudes, and Emotions

Motivation I: Needs, Job Design, and Satisfaction

Motivation Ii: Equity, Expectancy, and Goal Setting

Improving Performance With Feedback, Rewards, and Positive Reinforcement

Effective Groups and Teams

Making Decisions

Managing Conflict and Negotiating

Communicating in the Digital Age

Influence, Power, and Politics: an Organizational Survival Kit

Leadership

Designing Effective Organizations

Filters

Exam 16: Managing Change and Organizational Learning

Change is stabilized during _____ by helping employees integrate the changed attitude into their normal way of doing things.

Explain Lewin's change model.

It is advisable that managers and organization development consultants apply an organization development intervention that works in one country to a similar situation in another country.

Among other things,strategic plans are based on results from a SWOT analysis.

Organization development techniques do not apply to the change models formulated in the past.

Briefly explain any three recipient characteristics that make them resistant to change.

Layken,Inc.,provides cotton to various garment industries.There is an increasing pressure on the company to change its traditional method of production owing to increased use of pesticides.Hence,Layken adopts organic ways for its production of cotton.What factor of change is being discussed here?

Which of the following reduces a recipient's willingness to accommodate or accept a specific organizational change?

How can organizations generate ideas with impact to add value to their employees,customers,and shareholders?

The management of Delta Technologies has a meeting with its board of directors wherein it is decided that the company will expand its customer service to China in conformity with its determined plans and actions.This is an example of a(n):

Empowering broad-based action,generating short-term wins,and consolidating gains and producing more change are Kotter's steps for leading organizational change that represent Lewin's _____ stage.

Primus Technologies conducts an analysis of employee job satisfaction and finds that the incompetent employee remuneration packages majorly contributes to increased attrition rates.This indicates the influence of changes due to _____ in organizations.

Change must be internalized by recipients before it will be truly accepted.

_____ is (are)an example of an organization's internal force of change.

The _____ stage in the organization development process represents the changes being made to solve the problem.

The intervention stage in the organization development process represents the changes being made to solve the problem.

Which of the following is a change agent characteristic that causes employees to resist change?

Resistance to change reflects an internal locus of control.

Needed: People-Centered Managers and Workplaces

Organizational Culture, Socialization, and Mentoring

Developing Global Managers

Understanding Social Perception and Managing Diversity

Appreciating Individual Differences: Intelligence, ability, personality, core Self-Evaluations, attitudes, and Emotions

Motivation I: Needs, Job Design, and Satisfaction

Motivation Ii: Equity, Expectancy, and Goal Setting

Improving Performance With Feedback, Rewards, and Positive Reinforcement

Effective Groups and Teams

Making Decisions

Managing Conflict and Negotiating

Communicating in the Digital Age

Influence, Power, and Politics: an Organizational Survival Kit

Leadership

Designing Effective Organizations

Filters