Exam 16: Managing Change and Organizational Learning

What does a mission statement represent?

Employees are more likely to resist when they perceive that the benefits of change overshadow the personal costs.

Which of the following is true of Kotter's eight-step organizational change model?

Change efforts are very complicated and difficult to manage when they are targeted at the _____ level.

Which of the following is an example of a target element of change?

Inputs,strategic plans,target elements of change,and outputs are the four components of the organization development process of change.

As a newly joined divisional head in the organization,Dan is interested in analyzing his company's long-term direction and actions necessary to achieve planned results.What specific document must he look for?

In the past,resistance to organizational change was viewed as a negative outcome that was chiefly caused by:

Organization development entails a process of structured change.

The _____ stage in Lewin's change model entails providing employees with new types of information,processes,behavioral models,and new ways of getting the job done.

Establishing a sense of urgency,creating the guiding coalition,developing a vision and strategy,and communicating the change vision are Kotter's steps for leading organizational change that represent Lewin's _____ stage.

The employees of Juniper Industries are presented with information and facts about the workforce's reduced efficiency that is supposedly the cause of dipping sales and customer dissatisfaction.This encourages them to work harder and improve their levels of effectiveness.What stage of Lewin's change model is being discussed here?

Which of the following is a key function leaders perform in building a learning organization?

Leadership is the key to fostering an environment that creates a learning organization.

Varying one target element of change creates changes in other target elements.

The notion that organizations learn is an outgrowth of the _____ organizational model.

An organization's vision describes:

Most theories of organizational change originated from the landmark work of social psychologist:

What are the two applications of the target elements of change?

On comparing its performance with that of other companies with superior track records,the managers at Vega Incorporated learn that bad after-sales services have caused them to lose their competitive edge.This information is ultimately relayed to the sales department.Going by Lewin's change model,Vega Incorporated is using the _____ technique of unfreezing.