Exam 16: Managing Change and Organizational Learning

The _____ step in the organization development change process requires the organization to develop measures of effectiveness.

How can organizations work to generalize ideas with impact?

A set of techniques or interventions that are used to implement planned organizational change is referred to as:

Overconfidence reflects the tendency to take more personal responsibility for success than failure and can lead managers to assume that success was due to their insights and talents.

Kotter's eight-step process for leading organizational change helps managers to diagnose what needs to be changed.

A _____ plan outlines an organization's long-term direction and the actions necessary to achieve planned results.

Which of the following models of change is based on the notion that any change,no matter how large or small,produces a cascading effect throughout an organization?

Which of the following is an external force for change?

Social psychologist Kurt Lewin developed an eight-step process for leading change.

The three stages in Lewin's change model are:

In a systems model of change,mission,vision,internal strengths and weaknesses are classified as:

Strategic plans are the components of an organization that may be changed.

Explain the organization development change model.

To facilitate organizational learning,a leader should:

A mission statement represents a long-term goal that describes "what" an organization wants to become.

Briefly discuss any three factors that detract from an organization's ability to learn from failure.

Which of the following leadership styles do the most effective leaders use to facilitate organizational learning?

A leader can create a learning infrastructure in his/her organization by:

An organization's vision represents the "reason" for its existence.

A(n)_____ organization is one that proactively creates,acquires,and transfers knowledge and that changes its behavior on the basis of new knowledge and insights.