Question 1

Activity times should not be included in a service blueprint.

Accepted Answer

A) True 
 B)False  False

Question 2

A product-focused process is commonly used to produce:

Accepted Answer

A) high-volume,high-variety products. 
B) low-volume,high-variety products. 
C) high-volume,low-variety products. 
D) low-variety products at either high- or low-volume. 
E) high-volume products of either high- or low-variety. 
A) high-volume,high-variety products. 
B) low-volume,high-variety products. 
C) high-volume,low-variety products. 
D) low-variety products at either high- or low-volume. 
E) high-volume products of either high- or low-variety. C

Question 3

Mary is considering purchasing a machine from one of two suppliers.Supplier A's machine has an annual fixed cost of $10,000 and a unit variable cost of $2.10.Supplier B's machine has an annual fixed cost of $16,000 and a unit variable cost of $3.00.How large should Mary's annual demand be in order to make Supplier B's machine the better choice?

Accepted Answer

The answer is that there is no demand for which Supplier B's machine will be better.Both Supplier B's fixed and variable costs are higher than Supplier A's.

Question 4

Frito-Lay is to ________ focus as Harley Davidson is to ________ focus.

Accepted Answer

A) process,repetitive 
B) product,repetitive 
C) repetitive,product 
D) process,product 
E) product,mass customization 
A) process,repetitive 
B) product,repetitive 
C) repetitive,product 
D) process,product 
E) product,mass customization

Question 5

A quasi-custom product:

Accepted Answer

A) gets its apparent customization from the combinations available from a small number of modules. 
B) is often the output of repetitive focus facilities. 
C) is a valid description of a fast food sandwich. 
D) only applies in services. 
E) All but D are true. 
A) gets its apparent customization from the combinations available from a small number of modules. 
B) is often the output of repetitive focus facilities. 
C) is a valid description of a fast food sandwich. 
D) only applies in services. 
E) All but D are true.

Question 6

Which of the following phrases best describes product focus?

Accepted Answer

A) low volume,high variety 
B) Finished goods are usually made to order. 
C) Processes are designed to perform a wide variety of activities. 
D) high fixed costs,low variable costs 
E) high inventory 
A) low volume,high variety 
B) Finished goods are usually made to order. 
C) Processes are designed to perform a wide variety of activities. 
D) high fixed costs,low variable costs 
E) high inventory

Question 7

A value-stream map includes both (1)inventory quantities,and (2)symbols for customers and suppliers.

Accepted Answer

A) True 
 B)False

Question 8

The local convenience store makes personal pan pizzas.Currently,its process makes complete pizzas,fully cooked,for the customer.This process has a fixed cost of $20,000,and a variable cost of $1.75 per pizza.The owner is considering a different process that can make pizzas in two ways: completely cooked (as before),or partially cooked and then flash frozen for the customer to finish heating at home.This alternate process has a fixed cost of $24,000,but a lower variable cost (because much less energy is used in baking)of $1.25 per pizza.
a.What is the crossover point between the existing process and the proposed process?
b.If the owner expects to sell 9,000 pizzas,should he get the new oven?

Accepted Answer

(a)the crossover is 8,000 unit

Question 9

Why is Harley-Davidson identified as a repetitive manufacturer,not a mass customizer?

Accepted Answer

While Harley-Davidson's motorcycles vari

Question 10

Which of the following phrases best describes process focus?

Accepted Answer

A) low volume,high variety 
B) Finished goods are usually made to a forecast and stored. 
C) Operators are less broadly skilled. 
D) high fixed costs,low variable costs 
E) low inventory 
A) low volume,high variety 
B) Finished goods are usually made to a forecast and stored. 
C) Operators are less broadly skilled. 
D) high fixed costs,low variable costs 
E) low inventory

Question 11

Time-function mapping is a flowchart with time added to the horizontal axis.

Accepted Answer

A) True 
 B)False

Question 12

________ is a rapid,low-cost production process that caters to constantly changing unique customer desires.

Accepted Answer

The answer of ________ is a rapid,low-cost production process that...

Question 13

Which of the following technologies could enable a cashier to scan the entire contents of a shopping cart in seconds?

Accepted Answer

A) ASRS 
B) AGV 
C) CAD/CAM 
D) RFID 
E) FMS 
A) ASRS 
B) AGV 
C) CAD/CAM 
D) RFID 
E) FMS

Question 14

Align Technology uses a ________ approach to produce clear plastic removable aligners.

Accepted Answer

A) mass customization 
B) product focus 
C) process focus 
D) repetitive focus 
E) crossover 
A) mass customization 
B) product focus 
C) process focus 
D) repetitive focus 
E) crossover

Question 15

________ is the use of information technology to control a physical process.

Accepted Answer

The answer of ________ is the use of information technology...

Question 16

Flowcharts use distance,but not time,to show the movement of material,product,or people through a process.

Accepted Answer

A) True 
 B)False

Question 17

Harley-Davidson,because it has so many possible combinations of products,utilizes the process strategy of mass customization.

Accepted Answer

A) True 
 B)False

Question 18

Provide an example of the focus strategy for improving service productivity.

Accepted Answer

The focus strategy refers to r

Question 19

An organization's approach to transforming resources into goods and services is called its ________.

Accepted Answer

The answer of An organization's approach to transforming resources into...

Question 20

Optical checkout scanners and ATMs are examples of technology's impact on services.

Accepted Answer

A) True 
 B)False

Exam 7: Process Design

Activity times should not be included in a service blueprint.

A product-focused process is commonly used to produce:

Frito-Lay is to ________ focus as Harley Davidson is to ________ focus.

A quasi-custom product:

Which of the following phrases best describes product focus?

A value-stream map includes both (1)inventory quantities,and (2)symbols for customers and suppliers.

Why is Harley-Davidson identified as a repetitive manufacturer,not a mass customizer?

Which of the following phrases best describes process focus?

Time-function mapping is a flowchart with time added to the horizontal axis.

________ is a rapid,low-cost production process that caters to constantly changing unique customer desires.

Which of the following technologies could enable a cashier to scan the entire contents of a shopping cart in seconds?

Align Technology uses a ________ approach to produce clear plastic removable aligners.

________ is the use of information technology to control a physical process.

Flowcharts use distance,but not time,to show the movement of material,product,or people through a process.

Harley-Davidson,because it has so many possible combinations of products,utilizes the process strategy of mass customization.

Provide an example of the focus strategy for improving service productivity.

An organization's approach to transforming resources into goods and services is called its ________.

Optical checkout scanners and ATMs are examples of technology's impact on services.

Operations and Productivity

The Global Environment and Operations Strategy

Managing Projects

Forecasting Demand

Product Design

Quality Management and International Standards

Location Decisions

Layout Decisions

Job Design and Work Measurement

Supply Chain Management

Managing Inventory

Aggregate Scheduling

Material Requirements Planning Mrpand Erp

Scheduling for the Short-Term

Jit,lean Operations,and the Toyota Production System

Maintenance and Reliability Decisions

Sustainability

Statistical Process Control

Capacity Planning

Supply Chain Modeling

Decision Modeling

Linear Programming Models

Transportation Modeling

Queuing Models

Learning Curves

Modeling with Simulation

Filters

Frito-Lay is to focus as Harley Davidson is to focus.