Question 1

Provide at least five guidelines to observe when making negative organizational announcements.

Accepted Answer

(1)Match your approach to the situation-

Question 2

One important goal of a buffer is to

Accepted Answer

A) delay stating the bad news. 
B) establish common ground with your reader. 
C) make your reader wonder what the message is about. 
D) divert the reader's attention to a more pleasant subject. 
E) offer alternative ways of solving a problem. 
A) delay stating the bad news. 
B) establish common ground with your reader. 
C) make your reader wonder what the message is about. 
D) divert the reader's attention to a more pleasant subject. 
E) offer alternative ways of solving a problem.

Question 3

When you're appraising employee performance,________ to support any decisions that need to be made about pay,promotions,or termination.

Accepted Answer

A) write down your frustrations 
B) document performance problems 
C) evaluate each employee differently 
D) focus on each employee's faults and shortcomings 
E) focus only on the most recent activities of the employee 
A) write down your frustrations 
B) document performance problems 
C) evaluate each employee differently 
D) focus on each employee's faults and shortcomings 
E) focus only on the most recent activities of the employee

Question 4

With the exception of ________,all of the following guidelines can help you close a negative message on a respectful note.

Accepted Answer

A) being sincere 
B) managing future correspondence 
C) avoiding an uncertain conclusion 
D) promising an optimistic future outcome 
A) being sincere 
B) managing future correspondence 
C) avoiding an uncertain conclusion 
D) promising an optimistic future outcome

Question 5

Which of the following is one of the five goals of communicating negative information?

Accepted Answer

A) Offer the opportunity to discuss the issue further 
B) Reduce the need for future correspondence on the matter,if appropriate 
C) Offer alternatives to the bad news 
D) Let the audience assume the bad news 
E) End all opportunities for communication with the audience 
A) Offer the opportunity to discuss the issue further 
B) Reduce the need for future correspondence on the matter,if appropriate 
C) Offer alternatives to the bad news 
D) Let the audience assume the bad news 
E) End all opportunities for communication with the audience

Question 6

Briefly describe the elements of a negative message that uses the indirect approach.

Accepted Answer

Begin with a buffer (a neutral statement

Question 7

When a crisis occurs,corporate communicators should

Accepted Answer

A) deflect blame to third parties. 
B) reserve all comments for their favorite media outlets. 
C) get top management involved immediately. 
D) go into lockdown mode when asked questions. 
E) use only prepared statements and avoid questions from the media. 
A) deflect blame to third parties. 
B) reserve all comments for their favorite media outlets. 
C) get top management involved immediately. 
D) go into lockdown mode when asked questions. 
E) use only prepared statements and avoid questions from the media.

Question 8

When you are refusing a routine request from someone in an established relationship,you

Accepted Answer

A) should use the indirect approach. 
B) should invoke company policy if that is a possible out. 
C) don?t need to invest as much time and effort as you would for other kinds of negative messages. 
D) should give the name of the person making the decision. 
E) avoid offering suggestions or other options available. 
A) should use the indirect approach. 
B) should invoke company policy if that is a possible out. 
C) don?t need to invest as much time and effort as you would for other kinds of negative messages. 
D) should give the name of the person making the decision. 
E) avoid offering suggestions or other options available.

Question 9

Which of the following statements does the best job of delivering bad news clearly and kindly?

Accepted Answer

A) I am sorry to have to tell you that we rejected your application. 
B) Because you do not have the experience we clearly listed in the job posting,we cannot offer you the position. 
C) There were many highly qualified applicants and the chosen candidate already has a CPA license. 
D) Several other applicants were far more qualified for the position than you were,so we cannot offer you the job. 
E) We have already offered the position to a more qualified candidate. 
A) I am sorry to have to tell you that we rejected your application. 
B) Because you do not have the experience we clearly listed in the job posting,we cannot offer you the position. 
C) There were many highly qualified applicants and the chosen candidate already has a CPA license. 
D) Several other applicants were far more qualified for the position than you were,so we cannot offer you the job. 
E) We have already offered the position to a more qualified candidate.

Question 10

Which of the following should be verified before terminating an employee?

Accepted Answer

A) The employee was warned that termination was going to happen 
B) The message can be delivered over social media 
C) Reasons for termination are objectively verifiable 
D) Confrontations were avoided by withholding negative feedback 
E) The employee was evaluated for the same issue consistently 
A) The employee was warned that termination was going to happen 
B) The message can be delivered over social media 
C) Reasons for termination are objectively verifiable 
D) Confrontations were avoided by withholding negative feedback 
E) The employee was evaluated for the same issue consistently

Question 11

When terminating an employee,which of the following should be included in the message?

Accepted Answer

A) Clear reasons for the action 
B) A statement of what could have been done to avoid the action 
C) Contact information if the employee needs to discuss the action further 
D) An indication of what can be done to be reinstated 
E) A clear expression of thanks for the employee's dedication and service 
A) Clear reasons for the action 
B) A statement of what could have been done to avoid the action 
C) Contact information if the employee needs to discuss the action further 
D) An indication of what can be done to be reinstated 
E) A clear expression of thanks for the employee's dedication and service

Question 12

Discuss questions that should be thought through when determining if negative information should be shared in an indirect or direct format.

Accepted Answer

To help decide which approach to take in

Question 13

If you must give an employee a negative performance review

Accepted Answer

A) do so by email or fax. 
B) support your claims with careful documentation. 
C) limit your discussion to the areas where the employee needs improvement. 
D) avoid suggestions for improvement. 
E) ask the employee how they plan to correct the problems. 
A) do so by email or fax. 
B) support your claims with careful documentation. 
C) limit your discussion to the areas where the employee needs improvement. 
D) avoid suggestions for improvement. 
E) ask the employee how they plan to correct the problems.

Question 14

What are the two benefits of stating the bad news at the beginning of a negative message?

Accepted Answer

Stating the bad news at the be

Question 15

When you're writing a negative message,use ________ to take some of the sting out of the bad news and to help your reader accept the message and move forward.

Accepted Answer

A) facts and figures 
B) clarity and sensitivity 
C) subtlety and innuendo 
D) blame and leverage 
E) company policy 
A) facts and figures 
B) clarity and sensitivity 
C) subtlety and innuendo 
D) blame and leverage 
E) company policy

Question 16

Use the ________ to deliver bad news,if you have to get the reader's attention immediately.

Accepted Answer

A) dialectic approach 
B) bidirectional approach 
C) direct approach 
D) indirect approach 
E) persuasive approach 
A) dialectic approach 
B) bidirectional approach 
C) direct approach 
D) indirect approach 
E) persuasive approach

Question 17

Most catastrophes can be predicted and prepared for.

Accepted Answer

A) True 
 B)False

Question 18

Emotions often run high when negative messages are involved for both the sender and the receiver which makes high standards of ethics and etiquette important.

Accepted Answer

A) True 
 B)False

Question 19

If the stakes are high for you or your receiver,use a(n)________ to deliver negative information.

Accepted Answer

A) intuitive approach 
B) irregular approach 
C) indirect approach 
D) direct approach 
E) persuasive approach 
A) intuitive approach 
B) irregular approach 
C) indirect approach 
D) direct approach 
E) persuasive approach

Question 20

As a member of an online social network,the recommendations you write

Accepted Answer

A) must include extensive detailed information. 
B) cannot be seen by the other network members. 
C) become part of your online brand. 
D) don't affect your online profile. 
E) are not considered legally admissible in court. 
A) must include extensive detailed information. 
B) cannot be seen by the other network members. 
C) become part of your online brand. 
D) don't affect your online profile. 
E) are not considered legally admissible in court.

Provide at least five guidelines to observe when making negative organizational announcements.

One important goal of a buffer is to

When you're appraising employee performance,________ to support any decisions that need to be made about pay,promotions,or termination.

With the exception of ________,all of the following guidelines can help you close a negative message on a respectful note.

Which of the following is one of the five goals of communicating negative information?

Briefly describe the elements of a negative message that uses the indirect approach.

When a crisis occurs,corporate communicators should

When you are refusing a routine request from someone in an established relationship,you

Which of the following statements does the best job of delivering bad news clearly and kindly?

Which of the following should be verified before terminating an employee?

When terminating an employee,which of the following should be included in the message?

Discuss questions that should be thought through when determining if negative information should be shared in an indirect or direct format.

If you must give an employee a negative performance review

What are the two benefits of stating the bad news at the beginning of a negative message?

When you're writing a negative message,use ________ to take some of the sting out of the bad news and to help your reader accept the message and move forward.

Use the ________ to deliver bad news,if you have to get the reader's attention immediately.

Most catastrophes can be predicted and prepared for.

Emotions often run high when negative messages are involved for both the sender and the receiver which makes high standards of ethics and etiquette important.

If the stakes are high for you or your receiver,use a(n)________ to deliver negative information.

As a member of an online social network,the recommendations you write

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 11: Writing Negative Messages

Provide at least five guidelines to observe when making negative organizational announcements.

One important goal of a buffer is to

When you're appraising employee performance,________ to support any decisions that need to be made about pay,promotions,or termination.

With the exception of ________,all of the following guidelines can help you close a negative message on a respectful note.

Which of the following is one of the five goals of communicating negative information?

Briefly describe the elements of a negative message that uses the indirect approach.

When a crisis occurs,corporate communicators should

When you are refusing a routine request from someone in an established relationship,you

Which of the following statements does the best job of delivering bad news clearly and kindly?

Which of the following should be verified before terminating an employee?

When terminating an employee,which of the following should be included in the message?

Discuss questions that should be thought through when determining if negative information should be shared in an indirect or direct format.

If you must give an employee a negative performance review

What are the two benefits of stating the bad news at the beginning of a negative message?

When you're writing a negative message,use ________ to take some of the sting out of the bad news and to help your reader accept the message and move forward.

Use the ________ to deliver bad news,if you have to get the reader's attention immediately.

Most catastrophes can be predicted and prepared for.

Emotions often run high when negative messages are involved for both the sender and the receiver which makes high standards of ethics and etiquette important.

If the stakes are high for you or your receiver,use a(n)________ to deliver negative information.

As a member of an online social network,the recommendations you write

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters