Question 1

When writing an employment termination letter,you should

Accepted Answer

A) include words that are open to interpretation,such as difficult and untidy. 
B) clearly present the reasons for the action. 
C) not get too caught up in trying to preserve a good relationship with the employee. 
D) make clear to the employee that you have carefully researched relevant employment laws. 
E) offer to meet and discuss the issue so there is no confusion on the employee's part. 
A) include words that are open to interpretation,such as difficult and untidy. 
B) clearly present the reasons for the action. 
C) not get too caught up in trying to preserve a good relationship with the employee. 
D) make clear to the employee that you have carefully researched relevant employment laws. 
E) offer to meet and discuss the issue so there is no confusion on the employee's part.

Question 2

The buffer for a negative message should be positive.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is one reason the consideration of ethics is especially important when delivering bad news?

Accepted Answer

A) The law requires all communications to be ethical and written with etiquette 
B) Strong ethical standards will minimize the impact of the negative news 
C) To emphasize the benefits to all stakeholders,not just those receiving the news 
D) The news may impact the lives of those receiving it in a significant way 
E) The message can minimize anxiety for the reader 
A) The law requires all communications to be ethical and written with etiquette 
B) Strong ethical standards will minimize the impact of the negative news 
C) To emphasize the benefits to all stakeholders,not just those receiving the news 
D) The news may impact the lives of those receiving it in a significant way 
E) The message can minimize anxiety for the reader

Question 4

When you must deliver bad news in the workplace,remember that

Accepted Answer

A) you should de-emphasize the news at all costs. 
B) your feelings,as well as the feelings of anyone who receives the message,are irrelevant. 
C) delaying,downplaying,or distorting the news may be unethical or illegal. 
D) internal and external audiences will react to the news in the same way. 
E) bad news in the workplace is routine and should be handled as such. 
A) you should de-emphasize the news at all costs. 
B) your feelings,as well as the feelings of anyone who receives the message,are irrelevant. 
C) delaying,downplaying,or distorting the news may be unethical or illegal. 
D) internal and external audiences will react to the news in the same way. 
E) bad news in the workplace is routine and should be handled as such.

Question 5

Which of the following is an advantage to stating the bad news at the beginning of the message?

Accepted Answer

A) The audience will recover from their shock quicker 
B) The message can be shorter 
C) The main idea will not be identified until the middle paragraph 
D) The focus of the message will be on personal factors 
E) You will not need to explain to the reader why you are writing 
A) The audience will recover from their shock quicker 
B) The message can be shorter 
C) The main idea will not be identified until the middle paragraph 
D) The focus of the message will be on personal factors 
E) You will not need to explain to the reader why you are writing

Question 6

Explain the characteristics of an effective letter rejecting a job applicant.

Accepted Answer

Rejecting job applicants requires choosi

Question 7

Identify the tasks involved when using a professional manner to refuse claims or requests for adjustments.

Accepted Answer

Use the indirect approach because the re

Question 8

When delivering bad news,wording such as "We must turn down," "I am unable to," and "We cannot afford to"

Accepted Answer

A) softens the blow by drawing attention away from the reader and onto the sender. 
B) will impress the reader as being straightforward and forceful. 
C) is likely to cause pain and anger in the reader. 
D) is unavoidable. 
E) lets the reader know your decision is final. 
A) softens the blow by drawing attention away from the reader and onto the sender. 
B) will impress the reader as being straightforward and forceful. 
C) is likely to cause pain and anger in the reader. 
D) is unavoidable. 
E) lets the reader know your decision is final.

Question 9

Use the ________ when you must deliver bad news,if your audience has an emotional investment in the situation.

Accepted Answer

A) blended approach 
B) discretionary approach 
C) direct approach 
D) indirect approach 
A) blended approach 
B) discretionary approach 
C) direct approach 
D) indirect approach

Question 10

Why should an apology be delivered quickly when an apology is included in a negative message?

Accepted Answer

A) To help close the discussion 
B) To encourage further communication 
C) To help maintain some control over a story 
D) To avoid reasons and detail in the message 
E) To prevent comments from being posted on social media 
A) To help close the discussion 
B) To encourage further communication 
C) To help maintain some control over a story 
D) To avoid reasons and detail in the message 
E) To prevent comments from being posted on social media

When writing an employment termination letter,you should

The buffer for a negative message should be positive.

Which of the following is one reason the consideration of ethics is especially important when delivering bad news?

When you must deliver bad news in the workplace,remember that

Which of the following is an advantage to stating the bad news at the beginning of the message?

Explain the characteristics of an effective letter rejecting a job applicant.

Identify the tasks involved when using a professional manner to refuse claims or requests for adjustments.

When delivering bad news,wording such as "We must turn down," "I am unable to," and "We cannot afford to"

Use the ________ when you must deliver bad news,if your audience has an emotional investment in the situation.

Why should an apology be delivered quickly when an apology is included in a negative message?

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 11: Writing Negative Messages

When writing an employment termination letter,you should

The buffer for a negative message should be positive.

Which of the following is one reason the consideration of ethics is especially important when delivering bad news?

When you must deliver bad news in the workplace,remember that

Which of the following is an advantage to stating the bad news at the beginning of the message?

Explain the characteristics of an effective letter rejecting a job applicant.

Identify the tasks involved when using a professional manner to refuse claims or requests for adjustments.

When delivering bad news,wording such as "We must turn down," "I am unable to," and "We cannot afford to"

Use the ________ when you must deliver bad news,if your audience has an emotional investment in the situation.

Why should an apology be delivered quickly when an apology is included in a negative message?

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Communication Challenges in a Diverse,Global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters