Question 1

Outsourcing has expanded to become a major strategy in business due to the continuing move toward specialization in an increasingly technological society.

Accepted Answer

A) True 
 B)False  True

Question 2

Whatever the outsourced product or service, agreements must specify ongoing __________ and expected __________.

Accepted Answer

performance measures, outcomes

Question 3

A firm is considering two countries to outsource its call center. Currently the weighted factor method has given a score of 120 to the first country and 110 to the second country. If the
second country wants to improve its score in the labor rating (weight=1.5), how much must it increases its labor rating by to have a score greater than or equal to country 1?

Accepted Answer

120-110= 10 units needed of increase. 10/1.5 = 6.67 raw rating increase needed in the labor
rating to tie country 1.

Question 4

Nearly any business activity can be outsourced.

Accepted Answer

A) True 
 B)False

Question 5

Offshoring is the practice of moving a business process to a foreign country __________ control of it.

Accepted Answer

The answer of Offshoring is the practice of moving a...

Question 6

__________ is the practice of moving a business process to a foreign country but retaining control of it.

Accepted Answer

The answer of __________ is the practice of moving a...

Question 7

__________ is the practice of choosing an external provider in the home country or in a nearby country.

Accepted Answer

The answer of __________ is the practice of choosing an...

Question 8

Identify three factors fueling the continuing growth of outsourcing.

Accepted Answer

(1) increasing expertise, (2)

Question 9

Advantages of outsourcing do not include

Accepted Answer

A)  cost savings 
B)  outside expertise 
C)  renewed focus on core competencies 
D)  gaining outside technologies 
E)  creating future competition 
A)  cost savings 
B)  outside expertise 
C)  renewed focus on core competencies 
D)  gaining outside technologies 
E)  creating future competition

Question 10

The decline in customer satisfaction for outsourced call centers highlights which aspect of outsourcing risk?

Accepted Answer

A)  cost 
B)  quality 
C)  core competency 
D)  erratic utility functionality 
E)  technological 
A)  cost 
B)  quality 
C)  core competency 
D)  erratic utility functionality 
E)  technological

Question 11

Offshoring is the practice of procuring from foreign external sources services or products that are normally part of an organization.

Accepted Answer

A) True 
 B)False

Question 12

Outsourcing is an extension of the long-standing practice of __________ production activities.

Accepted Answer

The answer of Outsourcing is an extension of the long-standing...

Question 13

Has there been any political backlash in the United States resulting from outsourcing in foreign countries? Explain.

Accepted Answer

Yes. The loss of U.S. jobs has fueled an

Question 14

Outsourcing is the practice of moving a business process to a foreign country but retaining control of it.

Accepted Answer

A) True 
 B)False

Question 15

Offshoring is the practice of moving a business process to a foreign country but retaining control of it.

Accepted Answer

A) True 
 B)False

Question 16

Offshoring is the practice of moving a business process to a foreign country but retaining __________.

Accepted Answer

The answer of Offshoring is the practice of moving a...

Question 17

Identify several outsourcing processes, that is, activities that firms should undertake when embarking on outsourcing.

Accepted Answer

Answers will vary, but they should inclu

Question 18

Nearshoring is the practice of choosing an outsource provider in the home country or in a nearby country.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following statements is most accurate?

Accepted Answer

A)  outsourcing is shrinking; international trade is shrinking 
B)  outsourcing is shrinking; international trade is growing 
C)  outsourcing is growing; international trade is shrinking 
D)  outsourcing is growing; international trade is growing 
E)  outsourcing is holding steady, but international trade always shrinks when outsourcing grows 
A)  outsourcing is shrinking; international trade is shrinking 
B)  outsourcing is shrinking; international trade is growing 
C)  outsourcing is growing; international trade is shrinking 
D)  outsourcing is growing; international trade is growing 
E)  outsourcing is holding steady, but international trade always shrinks when outsourcing grows

Question 20

Outsourcing is simply an extension of the long-standing practice of

Accepted Answer

A)  subcontracting 
B)  importing 
C)  exporting 
D)  postponement 
E)  e-procurement 
A)  subcontracting 
B)  importing 
C)  exporting 
D)  postponement 
E)  e-procurement

Exam 25: Supply-Chain Management

Outsourcing has expanded to become a major strategy in business due to the continuing move toward specialization in an increasingly technological society.

Whatever the outsourced product or service, agreements must specify ongoing __________ and expected __________.

Nearly any business activity can be outsourced.

Offshoring is the practice of moving a business process to a foreign country __________ control of it.

__________ is the practice of moving a business process to a foreign country but retaining control of it.

__________ is the practice of choosing an external provider in the home country or in a nearby country.

Identify three factors fueling the continuing growth of outsourcing.

Advantages of outsourcing do not include

The decline in customer satisfaction for outsourced call centers highlights which aspect of outsourcing risk?

Offshoring is the practice of procuring from foreign external sources services or products that are normally part of an organization.

Outsourcing is an extension of the long-standing practice of __________ production activities.

Has there been any political backlash in the United States resulting from outsourcing in foreign countries? Explain.

Outsourcing is the practice of moving a business process to a foreign country but retaining control of it.

Offshoring is the practice of moving a business process to a foreign country but retaining control of it.

Offshoring is the practice of moving a business process to a foreign country but retaining __________.

Identify several outsourcing processes, that is, activities that firms should undertake when embarking on outsourcing.

Nearshoring is the practice of choosing an outsource provider in the home country or in a nearby country.

Which of the following statements is most accurate?

Outsourcing is simply an extension of the long-standing practice of

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Inventory Management

Aggregate Planning

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Statistical Tools for Managers

Acceptance Sampling

The Simplex Method of Linear Programming

The Modi and Vam Methods of Solving Transportation Problems

Vehicle Routing and Scheduling

Managing Quality

Process Strategy

Vehicle Routing and Scheduling

Filters

Whatever the outsourced product or service, agreements must specify ongoing and expected .