Question 1

Which of the following represents an opportunity for generating a new product?

Accepted Answer

A)  understanding the customer 
B)  demographic change, such as decreasing family size 
C)  changes in professional standards 
D)  economic change, such as rising household incomes 
E)  All of the above are such opportunities. 
A)  understanding the customer 
B)  demographic change, such as decreasing family size 
C)  changes in professional standards 
D)  economic change, such as rising household incomes 
E)  All of the above are such opportunities. E

Question 2

When should product strategy focus on forecasting capacity requirements?

Accepted Answer

A)  at the introduction stage of the product life cycle 
B)  at the growth stage of the product life cycle 
C)  at the maturity stage of the product life cycle 
D)  at the decline stage of the product life cycle 
E)  none of the above 
A)  at the introduction stage of the product life cycle 
B)  at the growth stage of the product life cycle 
C)  at the maturity stage of the product life cycle 
D)  at the decline stage of the product life cycle 
E)  none of the above B

Question 3

A product's life cycle is divided into four stages, which are

Accepted Answer

A)  introduction, growth, saturation, and maturity 
B)  introduction, growth, stability, and decline 
C)  introduction, maturity, saturation, and decline 
D)  introduction, growth, maturity, and decline 
E)  none of the above 
A)  introduction, growth, saturation, and maturity 
B)  introduction, growth, stability, and decline 
C)  introduction, maturity, saturation, and decline 
D)  introduction, growth, maturity, and decline 
E)  none of the above D

Question 4

Rapidly developing products and moving them to the market is referred to as __________.

Accepted Answer

time-based

Question 5

Identify the four methods of service design that can reduce costs and enhance the product.

Accepted Answer

Customizing as late in the process as po

Question 6

The four phases of the product life cycle are incubation, introduction, growth, and decline.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following product development strategies has the highest risk?

Accepted Answer

A)  acquiring the developer 
B)  alliances 
C)  joint ventures 
D)  new internally developed products 
E)  purchasing technology 
A)  acquiring the developer 
B)  alliances 
C)  joint ventures 
D)  new internally developed products 
E)  purchasing technology

Question 8

One method used to determine a product's total environmental impact from conversion of inputs through production and to disposal is

Accepted Answer

A)  QFD 
B)  Design for manufacturability 
C)  Environmental Scanning 
D)  Life Cycle Assessment 
E)  CAD 
A)  QFD 
B)  Design for manufacturability 
C)  Environmental Scanning 
D)  Life Cycle Assessment 
E)  CAD

Question 9

Value analysis takes place

Accepted Answer

A)  when the product is selected and designed 
B)  during the initial stages of production when something needs to be done to assure product success 
C)  when the product is first conceived 
D)  during the production process when it is clear the new product is a success 
E)  when the product cost is very low 
A)  when the product is selected and designed 
B)  during the initial stages of production when something needs to be done to assure product success 
C)  when the product is first conceived 
D)  during the production process when it is clear the new product is a success 
E)  when the product cost is very low

Question 10

The use of product development teams in design and engineering activities is also known as

Accepted Answer

A)  the Japanese approach 
B)  concurrent engineering 
C)  QFD 
D)  the traditional U.S. approach 
E)  none of the above 
A)  the Japanese approach 
B)  concurrent engineering 
C)  QFD 
D)  the traditional U.S. approach 
E)  none of the above

Question 11

__________ provides a format allowing the electronic transmittal of three-dimensional data.

Accepted Answer

Standard f

Question 12

The enhancement of existing products is an external product development strategy.

Accepted Answer

A) True 
 B)False

Question 13

Group technology requires that

Accepted Answer

A)  each component be identified by a coding scheme that specifies the type of processing and the parameters of the processing 
B)  a specific series of engineering drawings be prepared 
C)  all bills of material be prepared using the same format 
D)  engineering change notices be linked to each of the bills of material and engineering notices 
E)  the final products be standardized 
A)  each component be identified by a coding scheme that specifies the type of processing and the parameters of the processing 
B)  a specific series of engineering drawings be prepared 
C)  all bills of material be prepared using the same format 
D)  engineering change notices be linked to each of the bills of material and engineering notices 
E)  the final products be standardized

Question 14

A process sheet is a type of

Accepted Answer

A)  assembly drawing 
B)  assembly chart 
C)  route sheet 
D)  work order 
E)  bill of material 
A)  assembly drawing 
B)  assembly chart 
C)  route sheet 
D)  work order 
E)  bill of material

Question 15

Tri-products is trying to decide whether to make-or-buy an accessory item for one of their products. It is projected that this item will sell for $10 each. If the item is outsourced, there is virtually no cost other than the $6 per unit that they would pay their supplier. Internally, they have two choices. Process A requires an investment of $120,000 for design and equipment, but results in a $4 per unit cost. Process B requires only a $100,000 investment, but its per unit cost is $5. Regardless of whether the item is subcontracted or produced internally, there is a 50% chance that they will sell 50,000 units, and a 50% chance that they will sell 100,000 units. Draw the decision tree appropriate to the alternatives and outcomes stated. Using decision trees and EMV, what is their best choice?

Accepted Answer

Process A promises t

Question 16

__________ is a process for determining customer requirements and translating them into attributes that each functional area can understand and act upon.

Accepted Answer

Quality Fu

Question 17

Which of the following scenarios illustrates a moment that meets the customer's expectations?

Accepted Answer

A)  a sales clerk that called you by your name on your second visit to the store 
B)  an express mail service that guarantees same day delivery 
C)  a flight attendant that responds shortly after being called 
D)  a professor that contacts people in several companies to find you a job 
E)  a sales clerk at the clothing store that asked you to wait for a minute as soon as a wealthy-looking customer entered the store 
A)  a sales clerk that called you by your name on your second visit to the store 
B)  an express mail service that guarantees same day delivery 
C)  a flight attendant that responds shortly after being called 
D)  a professor that contacts people in several companies to find you a job 
E)  a sales clerk at the clothing store that asked you to wait for a minute as soon as a wealthy-looking customer entered the store

Question 18

Briefly explain how Product Lifecycle Management (PLM) impacts product design.

Accepted Answer

PLM is an umbrella of software programs

Question 19

Explain the difference between value analysis and value engineering.

Accepted Answer

Value engineering is concerned with redu

Question 20

Which service design technique(s) would ordinarily not be appropriate for full-service restaurant meals?

Accepted Answer

A)  modularizing the product 
B)  customization as late in the process as possible 
C)  reducing customer interaction 
D)  the moment of truth 
E)  All of the above are appropriate. 
A)  modularizing the product 
B)  customization as late in the process as possible 
C)  reducing customer interaction 
D)  the moment of truth 
E)  All of the above are appropriate.

Exam 5: Design of Goods and Services

Which of the following represents an opportunity for generating a new product?

When should product strategy focus on forecasting capacity requirements?

A product's life cycle is divided into four stages, which are

Rapidly developing products and moving them to the market is referred to as __________.

Identify the four methods of service design that can reduce costs and enhance the product.

The four phases of the product life cycle are incubation, introduction, growth, and decline.

Which of the following product development strategies has the highest risk?

One method used to determine a product's total environmental impact from conversion of inputs through production and to disposal is

Value analysis takes place

The use of product development teams in design and engineering activities is also known as

__________ provides a format allowing the electronic transmittal of three-dimensional data.

The enhancement of existing products is an external product development strategy.

Group technology requires that

A process sheet is a type of

__________ is a process for determining customer requirements and translating them into attributes that each functional area can understand and act upon.

Which of the following scenarios illustrates a moment that meets the customer's expectations?

Briefly explain how Product Lifecycle Management (PLM) impacts product design.

Explain the difference between value analysis and value engineering.

Which service design technique(s) would ordinarily not be appropriate for full-service restaurant meals?

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Inventory Management

Aggregate Planning

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Statistical Tools for Managers

Acceptance Sampling

The Simplex Method of Linear Programming

The Modi and Vam Methods of Solving Transportation Problems

Vehicle Routing and Scheduling

Managing Quality

Process Strategy

Supply-Chain Management

Vehicle Routing and Scheduling

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