Question 1

Which of the following transformations generally has the highest equipment utilization?

Accepted Answer

A)  process-focused process 
B)  repetitive process 
C)  product-focused process 
D)  specialized process 
E)  modular process 
A)  process-focused process 
B)  repetitive process 
C)  product-focused process 
D)  specialized process 
E)  modular process C

Question 2

A job shop is an example of a(n)

Accepted Answer

A)  repetitive process 
B)  continuous process 
C)  line process 
D)  intermittent process 
E)  specialized process 
A)  repetitive process 
B)  continuous process 
C)  line process 
D)  intermittent process 
E)  specialized process D

Question 3

A quasi-custom product

Accepted Answer

A)  gets its apparent customization from the combinations available from a small number of modules 
B)  is often the output of repetitive focus facilities 
C)  is a valid description of a fast food sandwich 
D)  is only possible when the focus strategy of service productivity improvement is in use 
E)  All but D are true. 
A)  gets its apparent customization from the combinations available from a small number of modules 
B)  is often the output of repetitive focus facilities 
C)  is a valid description of a fast food sandwich 
D)  is only possible when the focus strategy of service productivity improvement is in use 
E)  All but D are true. E

Question 4

Flexible manufacturing systems, because of easily changed control programs, are able to perform such tasks as manufacturing one-of-a-kind parts economically.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following products is likely to be assembled on a repetitive process line?

Accepted Answer

A)  automobiles 
B)  personal computers 
C)  dishwashers 
D)  television sets 
E)  all of the above 
A)  automobiles 
B)  personal computers 
C)  dishwashers 
D)  television sets 
E)  all of the above

Question 6

Strategies for improving productivity in services are

Accepted Answer

A)  separation, self-service, automation, and scheduling 
B)  lean production, strategy-driven investments, automation, and process focus 
C)  reduce inventory, reduce waste, reduce inspection, and reduce rework 
D)  high interaction, mass customization, service factory, and just-in-time 
E)  none of the above 
A)  separation, self-service, automation, and scheduling 
B)  lean production, strategy-driven investments, automation, and process focus 
C)  reduce inventory, reduce waste, reduce inspection, and reduce rework 
D)  high interaction, mass customization, service factory, and just-in-time 
E)  none of the above

Question 7

Which of the following phrases best describes product focus?

Accepted Answer

A)  low volume, high variety 
B)  finished goods are usually made to order 
C)  processes are designed to perform a wide variety of activities 
D)  high fixed costs, low variable costs 
E)  raw material inventories are high relative to the value of the product 
A)  low volume, high variety 
B)  finished goods are usually made to order 
C)  processes are designed to perform a wide variety of activities 
D)  high fixed costs, low variable costs 
E)  raw material inventories are high relative to the value of the product

Question 8

The strategy for improving service productivity that customizes at delivery, rather than at production, is __________.

Accepted Answer

The answer of The strategy for improving service productivity that...

Question 9

Which of the following characteristics best describes repetitive focus?

Accepted Answer

A)  It uses sophisticated scheduling to accommodate custom orders. 
B)  Its output is a standardized product produced from modules. 
C)  Operators are broadly skilled. 
D)  It is widely used for the manufacture of steel. 
E)  Its costs are often known only after a job is done. 
A)  It uses sophisticated scheduling to accommodate custom orders. 
B)  Its output is a standardized product produced from modules. 
C)  Operators are broadly skilled. 
D)  It is widely used for the manufacture of steel. 
E)  Its costs are often known only after a job is done.

Question 10

Which of the following is not one of the essential ingredients for mass customization?

Accepted Answer

A)  storage of the many variations of finished goods to quickly accommodate the high level of customization 
B)  personnel and facility flexibility 
C)  reliance on modular design 
D)  rapid throughput 
E)  very effective scheduling 
A)  storage of the many variations of finished goods to quickly accommodate the high level of customization 
B)  personnel and facility flexibility 
C)  reliance on modular design 
D)  rapid throughput 
E)  very effective scheduling

Question 11

Time-function mapping is a flowchart with time added to the horizontal axis.

Accepted Answer

A) True 
 B)False

Question 12

Process X has fixed costs of $10,000 and variable costs of $2.40 per unit. Process Y has fixed costs of $9,000 and variable costs of $2.25 per unit. Which of the following statements is true?

Accepted Answer

A)  The crossover point is approximately 6667 units. 
B)  It is impossible for one process to have both of its costs lower than those of another process. 
C)  Process Y is cheaper than process X at all volumes; there is no crossover point. 
D)  Process X should be selected for very large production volumes. 
E)  Process X is more profitable than process Y and should be selected. 
A)  The crossover point is approximately 6667 units. 
B)  It is impossible for one process to have both of its costs lower than those of another process. 
C)  Process Y is cheaper than process X at all volumes; there is no crossover point. 
D)  Process X should be selected for very large production volumes. 
E)  Process X is more profitable than process Y and should be selected.

Question 13

An example of the postponement strategy for improving service productivity is having the customer wait until you have sufficient time to serve the customer.

Accepted Answer

A) True 
 B)False

Question 14

Process control is the use of information technology to monitor and control a physical process.

Accepted Answer

A) True 
 B)False

Question 15

Product Focused processes

Accepted Answer

A)  allow more customization, but are not very efficient 
B)  are desirable because resource needs increase slowly with the complexity of a process 
C)  are processes that are specialized for relatively few products or customer groups 
D)  apply only to service firms, not to manufacturers 
E)  are profitable because customers demand flexibility, not specialization 
A)  allow more customization, but are not very efficient 
B)  are desirable because resource needs increase slowly with the complexity of a process 
C)  are processes that are specialized for relatively few products or customer groups 
D)  apply only to service firms, not to manufacturers 
E)  are profitable because customers demand flexibility, not specialization

Question 16

Name the tools of process analysis and design. Describe them in a sentence or two each.

Accepted Answer

Five tools of process analysis and desig

Question 17

The local convenience store makes personal pan pizzas. Currently, their process makes complete pizzas, fully cooked, for the customer. This process has a fixed cost of $20,000, and a variable cost of $1.75 per pizza. The owner is considering a different process that can make pizzas in two ways: completely cooked (as before), or partially cooked and then flash frozen, for the customer to finish at home. This alternate process has a fixed cost of $24,000, but a lower variable cost (because much less energy is used in baking) of $1.25 per pizza.
a. What is the crossover point between the existing process and the proposed process?
b. If the owner expects to sell 9,000 pizzas, should he get the new oven?

Accepted Answer

(a) the crossover is 8,000 uni

Question 18

Ethical and environmentally friendly processes include which of the following?

Accepted Answer

A)  emission controls 
B)  recycling 
C)  efficient use of resources 
D)  reduction of waste by-products 
E)  all of the above 
A)  emission controls 
B)  recycling 
C)  efficient use of resources 
D)  reduction of waste by-products 
E)  all of the above

Question 19

A product-focused process is commonly used to produce

Accepted Answer

A)  high-volume, high-variety products 
B)  low-volume, high-variety products 
C)  high-volume, low-variety products 
D)  low-variety products at either high- or low-volume 
E)  high-volume products of either high- or low-variety 
A)  high-volume, high-variety products 
B)  low-volume, high-variety products 
C)  high-volume, low-variety products 
D)  low-variety products at either high- or low-volume 
E)  high-volume products of either high- or low-variety

Question 20

Advances in technology

Accepted Answer

A)  have impacted the manufacturing sector only 
B)  have had only limited impact on services 
C)  have failed to change the level of customer interaction with an organization 
D)  have had dramatic impact on customer interaction with services and with products 
E)  have dramatically changed health care, but have not changed retailing 
A)  have impacted the manufacturing sector only 
B)  have had only limited impact on services 
C)  have failed to change the level of customer interaction with an organization 
D)  have had dramatic impact on customer interaction with services and with products 
E)  have dramatically changed health care, but have not changed retailing

Exam 7: Process Strategy

Which of the following transformations generally has the highest equipment utilization?

A job shop is an example of a(n)

A quasi-custom product

Flexible manufacturing systems, because of easily changed control programs, are able to perform such tasks as manufacturing one-of-a-kind parts economically.

Which of the following products is likely to be assembled on a repetitive process line?

Strategies for improving productivity in services are

Which of the following phrases best describes product focus?

The strategy for improving service productivity that customizes at delivery, rather than at production, is __________.

Which of the following characteristics best describes repetitive focus?

Which of the following is not one of the essential ingredients for mass customization?

Time-function mapping is a flowchart with time added to the horizontal axis.

Process X has fixed costs of $10,000 and variable costs of $2.40 per unit. Process Y has fixed costs of $9,000 and variable costs of $2.25 per unit. Which of the following statements is true?

An example of the postponement strategy for improving service productivity is having the customer wait until you have sufficient time to serve the customer.

Process control is the use of information technology to monitor and control a physical process.

Product Focused processes

Name the tools of process analysis and design. Describe them in a sentence or two each.

Ethical and environmentally friendly processes include which of the following?

A product-focused process is commonly used to produce

Advances in technology

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Inventory Management

Aggregate Planning

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Statistical Tools for Managers

Acceptance Sampling

The Simplex Method of Linear Programming

The Modi and Vam Methods of Solving Transportation Problems

Vehicle Routing and Scheduling

Managing Quality

Process Strategy

Supply-Chain Management

Vehicle Routing and Scheduling

Filters