Question 1

Responding effectively to rumours and negative information in a social media environment requires companies to ________.

Accepted Answer

A)  respond to each and every rumour 
B)  continually engage with stakeholders 
C)  reply immediately and spontaneously 
D)  limit their online presence 
A)  respond to each and every rumour 
B)  continually engage with stakeholders 
C)  reply immediately and spontaneously 
D)  limit their online presence

Question 2

When providing reasons for bad news in a negative news message that uses the indirect approach,you should ________.

Accepted Answer

A)  use "company policy" as the reason whenever possible 
B)  start with the most positive points and then move on to increasingly negative ones 
C)  present your reasons in a clearly apologetic tone 
D)  avoid going into details of the reasons for the bad news 
A)  use "company policy" as the reason whenever possible 
B)  start with the most positive points and then move on to increasingly negative ones 
C)  present your reasons in a clearly apologetic tone 
D)  avoid going into details of the reasons for the bad news

Question 3

You should use the indirect approach to organize negative news messages when ________.

Accepted Answer

A)  you need to get the reader's attention 
B)  the audience prefers short messages 
C)  the situation is routine or minor 
D)  the bad news will come as a shock to the audience 
A)  you need to get the reader's attention 
B)  the audience prefers short messages 
C)  the situation is routine or minor 
D)  the bad news will come as a shock to the audience

Question 4

________ messages take more time to write.

Accepted Answer

The answer of ________ messages take more time to write....

Question 5

Which of the following is a guideline for making a clear statement of the bad news when organizing a negative message using the indirect method?

Accepted Answer

A)  Put the bad news in the main clause of a compound or complex sentence. 
B)  Avoid putting the bad news in parenthetical expressions. 
C)  Minimize the space or time devoted to the bad news. 
D)  Put the bad news in the beginning or end of a paragraph. 
A)  Put the bad news in the main clause of a compound or complex sentence. 
B)  Avoid putting the bad news in parenthetical expressions. 
C)  Minimize the space or time devoted to the bad news. 
D)  Put the bad news in the beginning or end of a paragraph.

Question 6

When conveying negative organizational news,you should try to minimize the________.

Accepted Answer

The answer of When conveying negative organizational news,you should try...

Question 7

When developing negative organizational news,you should match the approach used to organize the message to the situation.

Accepted Answer

A) True 
 B)False

Question 8

When conveying negative organizational news,you should ________.

Accepted Answer

A)  utilize the element of surprise to buy time to prepare a response 
B)  use face-to-face communication, not electronic communication 
C)  ideally use the direct approach 
D)  seek expert advice 
A)  utilize the element of surprise to buy time to prepare a response 
B)  use face-to-face communication, not electronic communication 
C)  ideally use the direct approach 
D)  seek expert advice

Question 9

Use positive words to try to hide the bad news.

Accepted Answer

A) True 
 B)False

Question 10

When sending negative organizational news you should exude optimism at all cost.

Accepted Answer

A) True 
 B)False

Question 11

Suppose you have to communicate information about increasing product prices.Describe your approach and the likely reactions from your bookkeeping department and your sales department.

Accepted Answer

You should use the direct approach for y

Question 12

You need to convey to a customer that his shipment will arrive a week late.Which of the following lines will be most effective in communicating this news?

Accepted Answer

A)  We regret to inform you that your shipment will arrive a week late. 
B)  Due to unavoidable circumstances, your shipment has been delayed by a week. 
C)  Your shipment will be delivered next week. 
D)  Your shipment will arrive next week, even though we promised that you would receive it this week. 
A)  We regret to inform you that your shipment will arrive a week late. 
B)  Due to unavoidable circumstances, your shipment has been delayed by a week. 
C)  Your shipment will be delivered next week. 
D)  Your shipment will arrive next week, even though we promised that you would receive it this week.

Question 13

The purpose of using the indirect approach to organize a negative message is to help readers ________.

Accepted Answer

The answer of The purpose of using the indirect approach...

Question 14

When delivering bad news,you want to try to get the readers to agree that the news is fair and reasonable.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is a guideline for closing a negative message organized using the indirect approach?

Accepted Answer

A)  Avoid a certain conclusion. 
B)  Encourage additional communication or discussion. 
C)  Act as though the negative news never happened. 
D)  Be sincere. 
A)  Avoid a certain conclusion. 
B)  Encourage additional communication or discussion. 
C)  Act as though the negative news never happened. 
D)  Be sincere.

Question 16

The content and tone are essentially the same for negative messages.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is a guideline to follow when sending negative organizational news?

Accepted Answer

A)  Add an element of surprise whenever possible. 
B)  Always use a buffer to prepare readers for the bad news. 
C)  Seize each situation as an opportunity to reshape or invigorate the organization. 
D)  Close with a clear expression of optimism. 
A)  Add an element of surprise whenever possible. 
B)  Always use a buffer to prepare readers for the bad news. 
C)  Seize each situation as an opportunity to reshape or invigorate the organization. 
D)  Close with a clear expression of optimism.

Question 18

What are the five main goals when delivering bad news?

Accepted Answer

1.To convey the bad news,
2.To gain acce

Question 19

Margaret is in the process of developing a message using the direct approach to inform a customer that the company is currently all sold out of the AT3 model lawnmower that he wished to purchase.Which of the following lines would best form the opening lines of this message?

Accepted Answer

A)  The AT3 model lawnmower is the best-selling lawnmower in the market right now and a favourite of homeowners across the country. 
B)  We regret to inform you that we are currently all sold out of the AT3 model lawnmower that you had requested. 
C)  We are currently all sold out of the best-selling AT3 model lawnmower that you had requested. 
D)  Summer is peak season for us and we usually see a marked spike in demand for our entire range of lawn mowers during this time; it's no different this time. 
A)  The AT3 model lawnmower is the best-selling lawnmower in the market right now and a favourite of homeowners across the country. 
B)  We regret to inform you that we are currently all sold out of the AT3 model lawnmower that you had requested. 
C)  We are currently all sold out of the best-selling AT3 model lawnmower that you had requested. 
D)  Summer is peak season for us and we usually see a marked spike in demand for our entire range of lawn mowers during this time; it's no different this time.

Question 20

Which of the following is NOT a negative phrase?

Accepted Answer

A)  You are clearly dissatisfied. 
B)  I recognize that the product did not live up to your expectations. 
C)  Unfortunately, we haven't received it. 
D)  The damage won't be fixed for a week. 
A)  You are clearly dissatisfied. 
B)  I recognize that the product did not live up to your expectations. 
C)  Unfortunately, we haven't received it. 
D)  The damage won't be fixed for a week.

Responding effectively to rumours and negative information in a social media environment requires companies to ________.

When providing reasons for bad news in a negative news message that uses the indirect approach,you should ________.

You should use the indirect approach to organize negative news messages when ________.

________ messages take more time to write.

Which of the following is a guideline for making a clear statement of the bad news when organizing a negative message using the indirect method?

When conveying negative organizational news,you should try to minimize the________.

When developing negative organizational news,you should match the approach used to organize the message to the situation.

When conveying negative organizational news,you should ________.

Use positive words to try to hide the bad news.

When sending negative organizational news you should exude optimism at all cost.

Suppose you have to communicate information about increasing product prices.Describe your approach and the likely reactions from your bookkeeping department and your sales department.

You need to convey to a customer that his shipment will arrive a week late.Which of the following lines will be most effective in communicating this news?

The purpose of using the indirect approach to organize a negative message is to help readers ________.

When delivering bad news,you want to try to get the readers to agree that the news is fair and reasonable.

Which of the following is a guideline for closing a negative message organized using the indirect approach?

The content and tone are essentially the same for negative messages.

Which of the following is a guideline to follow when sending negative organizational news?

What are the five main goals when delivering bad news?

Margaret is in the process of developing a message using the direct approach to inform a customer that the company is currently all sold out of the AT3 model lawnmower that he wished to purchase.Which of the following lines would best form the opening lines of this message?

Which of the following is NOT a negative phrase?

Understanding Business Communication in Today's Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters

Exam 8: Writing Negative Messages

Responding effectively to rumours and negative information in a social media environment requires companies to ________.

When providing reasons for bad news in a negative news message that uses the indirect approach,you should ________.

You should use the indirect approach to organize negative news messages when ________.

________ messages take more time to write.

Which of the following is a guideline for making a clear statement of the bad news when organizing a negative message using the indirect method?

When conveying negative organizational news,you should try to minimize the________.

When developing negative organizational news,you should match the approach used to organize the message to the situation.

When conveying negative organizational news,you should ________.

Use positive words to try to hide the bad news.

When sending negative organizational news you should exude optimism at all cost.

Suppose you have to communicate information about increasing product prices.Describe your approach and the likely reactions from your bookkeeping department and your sales department.

You need to convey to a customer that his shipment will arrive a week late.Which of the following lines will be most effective in communicating this news?

The purpose of using the indirect approach to organize a negative message is to help readers ________.

When delivering bad news,you want to try to get the readers to agree that the news is fair and reasonable.

Which of the following is a guideline for closing a negative message organized using the indirect approach?

The content and tone are essentially the same for negative messages.

Which of the following is a guideline to follow when sending negative organizational news?

What are the five main goals when delivering bad news?

Margaret is in the process of developing a message using the direct approach to inform a customer that the company is currently all sold out of the AT3 model lawnmower that he wished to purchase.Which of the following lines would best form the opening lines of this message?

Which of the following is NOT a negative phrase?

Understanding Business Communication in Today's Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters