Exam 8: Writing Negative Messages

Careless ________ in a negative message can make a bad situation even worse by creating the impression that the sender doesn't care enough about the situation to invest the time and effort it takes to produce a professional-quality message.

(Short Answer)

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Question 41

In a negative message using the indirect approach,well-written reasons are NOT ________.

(Short Answer)

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Question 42

When using the direct approach to deliver bad news,the opening of your message should ________.

(Multiple Choice)

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Question 43

Which of the following is a guideline for making a clear statement of the bad news when organizing a negative message using the indirect method?

(Multiple Choice)

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Question 44

To help repair damage to the relationship and encourage repeat business,many companies offer discounts or even free merchandise.

(True/False)

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Question 45

What are the four steps an organization must take to respond effectively to rumours and negative information in a social media environment?

(Essay)

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Question 46

Which of the following is a guideline for responding effectively to rumours and negative information in a social media environment?

(Multiple Choice)

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Question 47

When developing bad news about transactions,you should ________.

(Multiple Choice)

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Question 48

The ________ approach to organizing negative messages opens with the reasons behind the bad news before presenting the bad news itself.

(Short Answer)

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Question 49

Tim is developing a message to inform a customer that though Volume 1 of a set of two books he ordered is being mailed right away,Volume 2 can be mailed out only after a week.Which of the following lines reflects the most effective way of making a clear statement of the bad news when organizing the message using the indirect method?

(Multiple Choice)

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Question 50

The purpose of using the indirect approach to organize a negative message is to ________.

(Multiple Choice)

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Question 51

You don't have to apologize when refusing a claim.

(True/False)

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Question 52

Which of the following is true about refusing routine requests?

(Multiple Choice)

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Question 53

In most cases,when you use the direct approach to organize your negative message,you'll follow the opening with a(n)________.

(Multiple Choice)

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Question 54

When using the direct approach to deliver bad news,the closing could often include a(n)________.

(Multiple Choice)

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Question 55

The most damaging "no" is usually the one you don't explain.

(True/False)

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Question 56

Describe the elements of a bad-news message that uses an indirect approach.

(Essay)

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Question 57

When using an indirect approach to deliver bad news,you should open with a neutral,noncontroversial statement called a(n)________.

(Short Answer)

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Question 58

Because your main idea in a bad-news message is negative,it is important to ________.

(Multiple Choice)

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Question 59

When conveying negative organizational news,you should look for angles but do not give ________.

(Short Answer)

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Question 60

Showing 41 - 60 of 147

Careless ________ in a negative message can make a bad situation even worse by creating the impression that the sender doesn't care enough about the situation to invest the time and effort it takes to produce a professional-quality message.

In a negative message using the indirect approach,well-written reasons are NOT ________.

When using the direct approach to deliver bad news,the opening of your message should ________.

Which of the following is a guideline for making a clear statement of the bad news when organizing a negative message using the indirect method?

To help repair damage to the relationship and encourage repeat business,many companies offer discounts or even free merchandise.

What are the four steps an organization must take to respond effectively to rumours and negative information in a social media environment?

Which of the following is a guideline for responding effectively to rumours and negative information in a social media environment?

When developing bad news about transactions,you should ________.

The ________ approach to organizing negative messages opens with the reasons behind the bad news before presenting the bad news itself.

The purpose of using the indirect approach to organize a negative message is to ________.

You don't have to apologize when refusing a claim.

Which of the following is true about refusing routine requests?

In most cases,when you use the direct approach to organize your negative message,you'll follow the opening with a(n)________.

When using the direct approach to deliver bad news,the closing could often include a(n)________.

The most damaging "no" is usually the one you don't explain.

Describe the elements of a bad-news message that uses an indirect approach.

When using an indirect approach to deliver bad news,you should open with a neutral,noncontroversial statement called a(n)________.

Because your main idea in a bad-news message is negative,it is important to ________.

When conveying negative organizational news,you should look for angles but do not give ________.

Understanding Business Communication in Today's Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

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