Exam 8: Writing Negative Messages

In the context of using the indirect approach to negative messages,what is a buffer? Is it ethical to use a buffer in a negative message? What constitutes a poorly written buffer and a good buffer? Explain with examples.

Which of the following is a guideline to follow when sending negative organizational news?

You should use the direct approach to organize negative news messages when ________.

Which of the following is a guideline for responding effectively to rumours and negative information in a social media environment?

When conveying negative news,you should always close on a ________ note.

When conveying negative news you should always ________.

If there is low emotional involvement,use the ________ approach.

When conveying negative organizational news,you should ________.

As an executive in the Admissions Office of Greenwood College,Janet must send rejection letters to applicants to the MBA program at the college.She decides to organize her messages using the indirect approach.Which of the following facts,if true,would support Janet's choice?

When a bad-news message gives the bad news in the opening paragraph,the writer is using a/an ________ approach.

It is often wise to get the opinions of lawyers,accountants,and other specialists when delivering negative organizational announcements.

In a negative message that uses the indirect approach,an ideal explanation section should ________.

In a negative message using the indirect approach,well-written reasons are NOT ________.

A negative message using the ________ approach opens with the bad news,proceeds to the reasons for the situation or the decision,and ends with a positive statement aimed at maintaining a good relationship with the audience.

As General Manager of a company,Julian needs to write a message turning down a request for additional funds for a promotion drive planned by the company's marketing department.Which of the following lines would best serve as a buffer statement for this message,considering that you are using the indirect approach in organizing this message?

Which of the following is a guideline to follow when sending negative organizational news?

You should use the direct approach to organize negative news messages when ________.

Describe the direct and indirect approaches to organizing negative news messages.Chandler,the Operations Manager at your company wishes to communicate to a vendor that the company will not be renewing his contract because it is not happy with his services.Since you handle all external corporate communications,Chandler requests you to draft a message conveying the news to the vendor.What additional information would you need from Chandler to decide if you should use the direct or the indirect approach in organizing your message?

One of the main goals when delivering bad news is to maintain a good image for your organization.

Companies that have active,mutually beneficial relationships with customers and other interested parties are less likely to be attacked unfairly online and more likely to survive such attacks if they do occur.