Question 1

_____ is a virtual team management tool for scheduling.

Accepted Answer

A) Sqwiggle 
B) Doodle 
C)  Brix 
D)  Jive 
A) Sqwiggle 
B) Doodle 
C)  Brix 
D)  Jive

Question 2

Undeliverable email messages are delivered to a mail administrator.

Accepted Answer

A) True 
 B)False

Question 3

All virtual communication is mediated by technology but they differ because communication can be achieved through voice, text, video, or some combination of these.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is a guideline for effective voice mail communication?

Accepted Answer

A) Refrain from updating your greeting often. 
B) Encourage callers to leave detailed messages. 
C)  Never leave your email address or fax number on your greeting. 
D)  Check your voice mail once a week. 
A) Refrain from updating your greeting often. 
B) Encourage callers to leave detailed messages. 
C)  Never leave your email address or fax number on your greeting. 
D)  Check your voice mail once a week.

Question 5

Information that is confidential or sensitive can be securely shared through cellphone communication.

Accepted Answer

A) True 
 B)False

Question 6

_____ is particularly well suited to text messaging because the names of the numbers are also close to the sounds of certain words.

Accepted Answer

A) Mandarin 
B) Arabic 
C)  Japanese 
D)  English 
A) Mandarin 
B) Arabic 
C)  Japanese 
D)  English

Question 7

English-speaking readers typically start scanning at the top right side of the main content area of a website.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following tips should be followed to improve voice mail communication?

Accepted Answer

A) Speak fast and in a loud voice. 
B) Keep your message brief, typically 60 seconds or less. 
C)  Avoid updating your greeting frequently. 
D)  Avoid repeating your name and phone number. 
A) Speak fast and in a loud voice. 
B) Keep your message brief, typically 60 seconds or less. 
C)  Avoid updating your greeting frequently. 
D)  Avoid repeating your name and phone number.

Question 9

Abdul, a manager at Chrysum Corp., was assigned the task of overseeing the operations in a foreign office for a week. Before leaving the country, Abdul recorded a message on his phone to inform callers that he was away from home and would return their calls when he returned. In this scenario, the technology used by Abdul is an example of:

Accepted Answer

A) instant messaging. 
B) weblogging. 
C)  cellphone communication. 
D)  voice mail communication. 
A) instant messaging. 
B) weblogging. 
C)  cellphone communication. 
D)  voice mail communication.

Question 10

Discuss Web 2.0 technologies. Compare social media and web pages.

Accepted Answer

Answers will vary. Web 2.0, which encour

Question 11

A _____ is a collaborative website that hosts the collective work of many authors.

Accepted Answer

A) weblog 
B) wiki 
C)  flame 
D)  cookie 
A) weblog 
B) wiki 
C)  flame 
D)  cookie

Question 12

Which of the following is true of data security?

Accepted Answer

A) Policies associated with data security generally require that employees share data informally. 
B) The responsibilities of collecting, handling, and storing data properly rest solely with a company's database administrator. 
C)  Risks associated with data security include breaches of confidentiality and failure to offer choice in what information is shared. 
D)  Even data that is no longer needed should be preserved securely. 
A) Policies associated with data security generally require that employees share data informally. 
B) The responsibilities of collecting, handling, and storing data properly rest solely with a company's database administrator. 
C)  Risks associated with data security include breaches of confidentiality and failure to offer choice in what information is shared. 
D)  Even data that is no longer needed should be preserved securely.

Question 13

Which of the following guidelines should you follow for effective email communication?

Accepted Answer

A) Send to single or multiple addressees. 
B) Avoid restating the subject in the body of a message. 
C)  Focus on multiple topics in a single message. 
D)  Avoid using graphic highlighting. 
A) Send to single or multiple addressees. 
B) Avoid restating the subject in the body of a message. 
C)  Focus on multiple topics in a single message. 
D)  Avoid using graphic highlighting.

Question 14

For delivering a message that is straightforward and informative, a face-to-face encounter is preferred over a technological channel.

Accepted Answer

A) True 
 B)False

Question 15

When wiki writing, use the first-person blogging style as wikis are typically the place for personal opinion and analysis.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is an advantage of email communication?

Accepted Answer

A) It reduces a company's costs. 
B) It offers a personal touch. 
C)  It is safe from malicious attacks. 
D)  It ensures a quick verbal response. 
A) It reduces a company's costs. 
B) It offers a personal touch. 
C)  It is safe from malicious attacks. 
D)  It ensures a quick verbal response.

Question 17

You are the vice-president of sales for a Car Zone dealership in South Florida. Top sales people are annually recognized with Bronze, Silver, or Gold awards, depending on the level of their sales. Sales people are recognized at an annual banquet and presented with a certificate. The top sales person for the year is Brandon Spellman.
Required: Write an email message to Car Zone employees congratulating all award winners and announcing Brandon Spellman as the top salesperson of the year.
The following guidelines should be followed while writing the email:
a. Write a subject line that mentions the topic, such as "Congratulations to Car Zone Top Sales People."
b. Begin the email message, written deductively, with congratulations to Brandon Spellman as the top sales person for the year.
c. Provide the names of the winners of the Bronze, Silver, and Gold awards.
d. Explain the level of achievement required for receipt of these awards.
e. Close with a positive statement congratulating all award recipients.

Accepted Answer

Answers will vary.
A proposed solution f

Question 18

Which of the following is a true statement about virtual communication in organizations?

Accepted Answer

A) Video conferences are less effective than face-to-face meetings in the case of a structured discussion. 
B) Long email threads are considered a communication pitfall. 
C)  The preference for digital mediums is seen to increase with age. 
D)  Emails appear to magnify status differences among team members. 
A) Video conferences are less effective than face-to-face meetings in the case of a structured discussion. 
B) Long email threads are considered a communication pitfall. 
C)  The preference for digital mediums is seen to increase with age. 
D)  Emails appear to magnify status differences among team members.

Question 19

_____ is a popular software program that lets participants share what's on their personal computer with the entire group, including PowerPoint slides, data summaries, and written reports.

Accepted Answer

A) GoToMeeting 
B) JavaScript 
C)  Visual Studio 
D)  LinkSwift 
A) GoToMeeting 
B) JavaScript 
C)  Visual Studio 
D)  LinkSwift

Question 20

Which of the following statements is true of voice mail technology?

Accepted Answer

A) It makes it possible for people to participate on the Web. 
B) It allows flexibility in staying in touch without the aid of a computer. 
C)  It has rapidly changing content that requires authorization to post. 
D)  It provides a platform for people with shared interests to communicate. 
A) It makes it possible for people to participate on the Web. 
B) It allows flexibility in staying in touch without the aid of a computer. 
C)  It has rapidly changing content that requires authorization to post. 
D)  It provides a platform for people with shared interests to communicate.

_____ is a virtual team management tool for scheduling.

Undeliverable email messages are delivered to a mail administrator.

All virtual communication is mediated by technology but they differ because communication can be achieved through voice, text, video, or some combination of these.

Which of the following is a guideline for effective voice mail communication?

Information that is confidential or sensitive can be securely shared through cellphone communication.

_____ is particularly well suited to text messaging because the names of the numbers are also close to the sounds of certain words.

English-speaking readers typically start scanning at the top right side of the main content area of a website.

Which of the following tips should be followed to improve voice mail communication?

Discuss Web 2.0 technologies. Compare social media and web pages.

A _____ is a collaborative website that hosts the collective work of many authors.

Which of the following is true of data security?

Which of the following guidelines should you follow for effective email communication?

For delivering a message that is straightforward and informative, a face-to-face encounter is preferred over a technological channel.

When wiki writing, use the first-person blogging style as wikis are typically the place for personal opinion and analysis.

Which of the following is an advantage of email communication?

Which of the following is a true statement about virtual communication in organizations?

_____ is a popular software program that lets participants share what's on their personal computer with the entire group, including PowerPoint slides, data summaries, and written reports.

Which of the following statements is true of voice mail technology?

Establishing a Framework for Business

Focusing on Interpersonal and Group Communication

Planning and Decision Making

Preparing Written Messages

Delivering Good- and Neutral-News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Resumes and Application Messages

Interviewing for a Job and Preparing Employment Messages

Filters

Exam 5: Communicating Electronically

_____ is a virtual team management tool for scheduling.

Undeliverable email messages are delivered to a mail administrator.

All virtual communication is mediated by technology but they differ because communication can be achieved through voice, text, video, or some combination of these.

Which of the following is a guideline for effective voice mail communication?

Information that is confidential or sensitive can be securely shared through cellphone communication.

_____ is particularly well suited to text messaging because the names of the numbers are also close to the sounds of certain words.

English-speaking readers typically start scanning at the top right side of the main content area of a website.

Which of the following tips should be followed to improve voice mail communication?

Discuss Web 2.0 technologies. Compare social media and web pages.

A _____ is a collaborative website that hosts the collective work of many authors.

Which of the following is true of data security?

Which of the following guidelines should you follow for effective email communication?

For delivering a message that is straightforward and informative, a face-to-face encounter is preferred over a technological channel.

When wiki writing, use the first-person blogging style as wikis are typically the place for personal opinion and analysis.

Which of the following is an advantage of email communication?

Which of the following is a true statement about virtual communication in organizations?

_____ is a popular software program that lets participants share what's on their personal computer with the entire group, including PowerPoint slides, data summaries, and written reports.

Which of the following statements is true of voice mail technology?

Establishing a Framework for Business

Focusing on Interpersonal and Group Communication

Planning and Decision Making

Preparing Written Messages

Delivering Good- and Neutral-News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Resumes and Application Messages

Interviewing for a Job and Preparing Employment Messages

Filters