Question 1

Which of the following statements about organizational missions is false?

Accepted Answer

A)  They reflect a company's purpose. 
B)  They indicate what a company intends to contribute to society. 
C)  They are formulated after strategies are known. 
D)  They define a company's reason for existence. 
E)  They provide guidance for functional area missions. 
A)  They reflect a company's purpose. 
B)  They indicate what a company intends to contribute to society. 
C)  They are formulated after strategies are known. 
D)  They define a company's reason for existence. 
E)  They provide guidance for functional area missions.

Question 2

Which of the following is the best example of competing on low-cost leadership?

Accepted Answer

A)  A firm produces its product with less raw material waste than its competitors. 
B)  A firm offers more reliable products than its competitors. 
C)  A firm's products are introduced into the market faster than its competitors' products. 
D)  A firm's research and development department generates many ideas for new products. 
E)  A firm advertises more than its competitors. 
A)  A firm produces its product with less raw material waste than its competitors. 
B)  A firm offers more reliable products than its competitors. 
C)  A firm's products are introduced into the market faster than its competitors' products. 
D)  A firm's research and development department generates many ideas for new products. 
E)  A firm advertises more than its competitors.

Question 3

Which of the following is least likely to be a cost leadership competitive advantage?

Accepted Answer

A)  low overhead 
B)  effective capacity use 
C)  inventory management 
D)  broad product line 
E)  mass production 
A)  low overhead 
B)  effective capacity use 
C)  inventory management 
D)  broad product line 
E)  mass production

Question 4

Value-chain analysis is used to identify activities that represent, or can develop into, the core competencies of a business. Who introduced this concept?

Accepted Answer

A)  Ford 
B)  Toyota 
C)  Porter 
D)  Smith 
E)  Taylor 
A)  Ford 
B)  Toyota 
C)  Porter 
D)  Smith 
E)  Taylor

Question 5

________ is the stage in product life cycle at which it is a poor time to change quality.

Accepted Answer

The answer of ________ is the stage in product life...

Question 6

When developing the operations strategy for a new manufacturing organization, one of the most important considerations is that it

Accepted Answer

A)  requires minimal capital investment. 
B)  utilizes as much automation as possible. 
C)  utilizes an equal balance of labour and automation. 
D)  supports the overall competitive strategy of the company. 
E)  utilizes as little automation as possible. 
A)  requires minimal capital investment. 
B)  utilizes as much automation as possible. 
C)  utilizes an equal balance of labour and automation. 
D)  supports the overall competitive strategy of the company. 
E)  utilizes as little automation as possible.

Question 7

The ability of an organization to produce goods or services that have some uniqueness in their characteristics is referred to as

Accepted Answer

A)  mass production. 
B)  time-based competition. 
C)  competing on productivity. 
D)  competing on flexibility. 
E)  competing on differentiation. 
A)  mass production. 
B)  time-based competition. 
C)  competing on productivity. 
D)  competing on flexibility. 
E)  competing on differentiation.

Question 8

To attract and retain global talent, and to expand a product's life cycle, are both reasons to globalize.

Accepted Answer

A) True 
 B)False

Question 9

Boeing's development of the 787 Dreamliner is an example of a company obtaining a competitive advantage through product differentiation/innovation.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is least likely to result in a strategy change?

Accepted Answer

A)  change in the company's financial situation 
B)  a company's adoption of new technology 
C)  change in the product life cycle 
D)  change in the competitive environment 
E)  change in job scheduling techniques 
A)  change in the company's financial situation 
B)  a company's adoption of new technology 
C)  change in the product life cycle 
D)  change in the competitive environment 
E)  change in job scheduling techniques

Question 11

Which of the international operations strategies involves a focus on high cost reductions and low local responsiveness?

Accepted Answer

A)  international strategy 
B)  global strategy 
C)  transnational strategy 
D)  multidomestic strategy 
E)  transdomestic strategy 
A)  international strategy 
B)  global strategy 
C)  transnational strategy 
D)  multidomestic strategy 
E)  transdomestic strategy

Question 12

How has the Belgian discount food retailer Franz Colruyt achieved low-cost leadership? List three specific examples and describe each briefly.

Accepted Answer

Several methods are listed in

Question 13

Competitive advantage in operations can be achieved by ________, ________, and/or ________.

Accepted Answer

differenti

Question 14

Which of the following activities takes place most immediately once the mission has been developed?

Accepted Answer

A)  The firm develops alternative or back-up missions in case the original mission fails. 
B)  The functional areas develop their functional area strategies. 
C)  The functional areas develop their supporting missions. 
D)  The ten OM decision areas are prioritized. 
E)  Operational tactics are developed. 
A)  The firm develops alternative or back-up missions in case the original mission fails. 
B)  The functional areas develop their functional area strategies. 
C)  The functional areas develop their supporting missions. 
D)  The ten OM decision areas are prioritized. 
E)  Operational tactics are developed.

Question 15

Porter Airlines' core competency is operations.

Accepted Answer

A) True 
 B)False

Question 16

________ are areas located along the U.S.-Mexico border in which factories receive preferential tariff treatment.

Accepted Answer

The answer of ________ are areas located along the U.S.-Mexico...

Question 17

The relative importance of each of the ten operations decisions depends on the ratio of goods and services in an organization.

Accepted Answer

A) True 
 B)False

Question 18

Identify two innovations in aerospace technology used in Boeing's 787 Dreamliner.

Accepted Answer

Technological advances include

Question 19

Which of the following has progressed the furthest along its product life cycle?

Accepted Answer

A)  drive-thru restaurants 
B)  Boeing 787 
C)  iPods 
D)  Twitter 
E)  Xbox One 
A)  drive-thru restaurants 
B)  Boeing 787 
C)  iPods 
D)  Twitter 
E)  Xbox One

Question 20

What is the difference between a firm's mission and its strategy?

Accepted Answer

A firm's mission is its purpos

Exam 2: Operations Strategy in a Global Environment

Which of the following statements about organizational missions is false?

Which of the following is the best example of competing on low-cost leadership?

Which of the following is least likely to be a cost leadership competitive advantage?

Value-chain analysis is used to identify activities that represent, or can develop into, the core competencies of a business. Who introduced this concept?

________ is the stage in product life cycle at which it is a poor time to change quality.

When developing the operations strategy for a new manufacturing organization, one of the most important considerations is that it

The ability of an organization to produce goods or services that have some uniqueness in their characteristics is referred to as

To attract and retain global talent, and to expand a product's life cycle, are both reasons to globalize.

Boeing's development of the 787 Dreamliner is an example of a company obtaining a competitive advantage through product differentiation/innovation.

Which of the following is least likely to result in a strategy change?

Which of the international operations strategies involves a focus on high cost reductions and low local responsiveness?

How has the Belgian discount food retailer Franz Colruyt achieved low-cost leadership? List three specific examples and describe each briefly.

Competitive advantage in operations can be achieved by ________, ________, and/or ________.

Which of the following activities takes place most immediately once the mission has been developed?

Porter Airlines' core competency is operations.

________ are areas located along the U.S.-Mexico border in which factories receive preferential tariff treatment.

The relative importance of each of the ten operations decisions depends on the ratio of goods and services in an organization.

Identify two innovations in aerospace technology used in Boeing's 787 Dreamliner.

Which of the following has progressed the furthest along its product life cycle?

What is the difference between a firm's mission and its strategy?

Operations and Productivity

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy and Sustainability

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Inventory Management

Aggregate Planning

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Supply Chain Management Analytics

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Filters

Competitive advantage in operations can be achieved by , , and/or .