Question 1

Which of these organizations is likely to have the most complex inventory decisions?

Accepted Answer

A)  a marketing research firm 
B)  a stock brokerage firm 
C)  a management consulting firm 
D)  a computer manufacturing company 
E)  a high school 
A)  a marketing research firm 
B)  a stock brokerage firm 
C)  a management consulting firm 
D)  a computer manufacturing company 
E)  a high school

Question 2

State two examples of cultural and ethical issues that operations managers face in a global environment.

Accepted Answer

Student responses will vary, but there a

Question 3

Firms using the ________ strategy can be thought of as "world companies."

Accepted Answer

The answer of Firms using the ________ strategy can be...

Question 4

Caterpillar and Texas Instruments are two firms that have benefited from the use of

Accepted Answer

A)  the multidomestic strategy option. 
B)  the transdomestic corporation strategy. 
C)  the transnational strategy option. 
D)  the maquiladora system in Europe. 
E)  the global strategy option. 
A)  the multidomestic strategy option. 
B)  the transdomestic corporation strategy. 
C)  the transnational strategy option. 
D)  the maquiladora system in Europe. 
E)  the global strategy option.

Question 5

Porter's Five Forces Model is used to evaluate competition based on which 5 aspects?

Accepted Answer

A)  research and development, cost, legal regulations, suppliers, customers 
B)  immediate rivals, potential entrants, customers, suppliers, and substitute products 
C)  potential entrants, customers, suppliers, legal regulations, and cost 
D)  immediate rivals, potential entrants, cost, substitute products, and legal regulations 
E)  none of the above 
A)  research and development, cost, legal regulations, suppliers, customers 
B)  immediate rivals, potential entrants, customers, suppliers, and substitute products 
C)  potential entrants, customers, suppliers, legal regulations, and cost 
D)  immediate rivals, potential entrants, cost, substitute products, and legal regulations 
E)  none of the above

Question 6

Which of the following influences layout design?

Accepted Answer

A)  inventory requirements 
B)  capacity needs 
C)  personnel levels 
D)  technology decisions 
E)  All of the above influence layout decisions. 
A)  inventory requirements 
B)  capacity needs 
C)  personnel levels 
D)  technology decisions 
E)  All of the above influence layout decisions.

Question 7

Given the position of Tesla in the growth stage of its life cycle, which of the following OM strategies or issues should Tesla (makers of electric cars) be least concerned with at the current time?

Accepted Answer

A)  forecasting 
B)  cost cutting 
C)  increasing capacity 
D)  product and process reliability 
E)  enhancing distribution 
A)  forecasting 
B)  cost cutting 
C)  increasing capacity 
D)  product and process reliability 
E)  enhancing distribution

Question 8

Which of the following is not an example of a transnational firm?

Accepted Answer

A)  Nestlé 
B)  Asea Brown Boveri 
C)  Reuters 
D)  Citicorp 
E)  McDonald's 
A)  Nestlé 
B)  Asea Brown Boveri 
C)  Reuters 
D)  Citicorp 
E)  McDonald's

Question 9

Which of the following is an example of competing on the basis of differentiation?

Accepted Answer

A)  A firm manufactures its product with less raw material waste than its competitors do. 
B)  A firm's products are introduced into the market faster than its competitors' products are. 
C)  A firm's distribution network routinely delivers its product on time. 
D)  A firm offers more reliable products than its competitors do. 
E)  A firm advertises more than its competitors do. 
A)  A firm manufactures its product with less raw material waste than its competitors do. 
B)  A firm's products are introduced into the market faster than its competitors' products are. 
C)  A firm's distribution network routinely delivers its product on time. 
D)  A firm offers more reliable products than its competitors do. 
E)  A firm advertises more than its competitors do.

Question 10

Experience differentiation

Accepted Answer

A)  isolates the consumer from the delivery of a service. 
B)  is an extension of product differentiation in the service sector. 
C)  uses only the consumer's senses of vision and sound. 
D)  keeps consumers from becoming active participants in the service. 
E)  is the same as product differentiation, but applied in the service sector. 
A)  isolates the consumer from the delivery of a service. 
B)  is an extension of product differentiation in the service sector. 
C)  uses only the consumer's senses of vision and sound. 
D)  keeps consumers from becoming active participants in the service. 
E)  is the same as product differentiation, but applied in the service sector.

Question 11

The ________ strategy uses subsidiaries, franchises, or joint ventures with substantial independence.

Accepted Answer

The answer of The ________ strategy uses subsidiaries, franchises, or...

Question 12

Which of the international operations strategies involves a focus on low cost reductions and high local responsiveness?

Accepted Answer

A)  international strategy 
B)  global strategy 
C)  transnational strategy 
D)  multidomestic strategy 
E)  transdomestic strategy 
A)  international strategy 
B)  global strategy 
C)  transnational strategy 
D)  multidomestic strategy 
E)  transdomestic strategy

Question 13

Which of these organizations is likely to have the most important inventory decisions?

Accepted Answer

A)  a marketing research firm 
B)  a lobbying agency 
C)  a management consulting firm 
D)  an aluminum manufacturer 
E)  a law firm 
A)  a marketing research firm 
B)  a lobbying agency 
C)  a management consulting firm 
D)  an aluminum manufacturer 
E)  a law firm

Question 14

Response-based competitive advantage can be

Accepted Answer

A)  flexible, reliable, and quick response. 
B)  doable, feasible, and likeable response. 
C)  desirable, attainable, and quick response. 
D)  acceptable, achievable, and attainable response. 
E)  none of the above. 
A)  flexible, reliable, and quick response. 
B)  doable, feasible, and likeable response. 
C)  desirable, attainable, and quick response. 
D)  acceptable, achievable, and attainable response. 
E)  none of the above.

Question 15

Which of the following statements is most correct?

Accepted Answer

A)  Key success factors (KSFs) are often necessary, but not sufficient for competitive advantage. 
B)  Key success factors (KSFs) are often sufficient, but not necessary for competitive advantage. 
C)  Key success factors (KSFs) are neither necessary nor sufficient for competitive advantage. 
D)  Key success factors (KSFs) are both necessary and sufficient for competitive advantage. 
E)  None of the above statements are correct. 
A)  Key success factors (KSFs) are often necessary, but not sufficient for competitive advantage. 
B)  Key success factors (KSFs) are often sufficient, but not necessary for competitive advantage. 
C)  Key success factors (KSFs) are neither necessary nor sufficient for competitive advantage. 
D)  Key success factors (KSFs) are both necessary and sufficient for competitive advantage. 
E)  None of the above statements are correct.

Question 16

Which of these companies is most likely to have quality standards that are relatively subjective?

Accepted Answer

A)  Chrysler 
B)  Dell Computer 
C)  Sanyo Electronics 
D)  Mount Royal University 
E)  Whirlpool 
A)  Chrysler 
B)  Dell Computer 
C)  Sanyo Electronics 
D)  Mount Royal University 
E)  Whirlpool

Question 17

Service organizations can immerse the consumer in the service, or have the consumer become a participant in the service, as they practise ________.

Accepted Answer

experience

Question 18

Since the early 1990s, residents in a number of developing countries have overcome culture, religious, ethnic, and political productivity barriers. These disappearing barriers coupled with simultaneous advances in technology, reliable shipping, and cheap communication have all led to the growth of what three things?

Accepted Answer

1. World trade.
2. G

Question 19

Given the position of Google Home in the growth stage of its life cycle, which of the following OM strategies or issues should Google (makers of Google Home) be least concerned with at the current time?

Accepted Answer

A)  forecasting 
B)  cost cutting 
C)  increasing capacity 
D)  product and process reliability 
E)  enhancing distribution 
A)  forecasting 
B)  cost cutting 
C)  increasing capacity 
D)  product and process reliability 
E)  enhancing distribution

Question 20

Which of the following is not an operations strategic decision?

Accepted Answer

A)  maintenance 
B)  price 
C)  layout design 
D)  quality 
E)  inventory 
A)  maintenance 
B)  price 
C)  layout design 
D)  quality 
E)  inventory

Exam 2: Operations Strategy in a Global Environment

Which of these organizations is likely to have the most complex inventory decisions?

State two examples of cultural and ethical issues that operations managers face in a global environment.

Firms using the ________ strategy can be thought of as "world companies."

Caterpillar and Texas Instruments are two firms that have benefited from the use of

Porter's Five Forces Model is used to evaluate competition based on which 5 aspects?

Which of the following influences layout design?

Given the position of Tesla in the growth stage of its life cycle, which of the following OM strategies or issues should Tesla (makers of electric cars) be least concerned with at the current time?

Which of the following is not an example of a transnational firm?

Which of the following is an example of competing on the basis of differentiation?

Experience differentiation

The ________ strategy uses subsidiaries, franchises, or joint ventures with substantial independence.

Which of the international operations strategies involves a focus on low cost reductions and high local responsiveness?

Which of these organizations is likely to have the most important inventory decisions?

Response-based competitive advantage can be

Which of the following statements is most correct?

Which of these companies is most likely to have quality standards that are relatively subjective?

Service organizations can immerse the consumer in the service, or have the consumer become a participant in the service, as they practise ________.

Given the position of Google Home in the growth stage of its life cycle, which of the following OM strategies or issues should Google (makers of Google Home) be least concerned with at the current time?

Which of the following is not an operations strategic decision?

Operations and Productivity

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy and Sustainability

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Inventory Management

Aggregate Planning

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Supply Chain Management Analytics

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

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