Question 1

USMCA seeks to

Accepted Answer

A)  substitute cheap labour in Mexico for expensive labour in the United States. 
B)  curb illegal immigration from Mexico to the United States. 
C)  phase out all trade and tariff barriers between North America and South America. 
D)  phase out all trade and tariff barriers between the United States, Canada, and Mexico. 
E)  phase out trade between the United States, Canada, and Mexico. 
A)  substitute cheap labour in Mexico for expensive labour in the United States. 
B)  curb illegal immigration from Mexico to the United States. 
C)  phase out all trade and tariff barriers between North America and South America. 
D)  phase out all trade and tariff barriers between the United States, Canada, and Mexico. 
E)  phase out trade between the United States, Canada, and Mexico.

Question 2

Compared to a firm providing a service, a firm producing a good is more likely to have many ________ quality standards, ________ product, and a location ________ from customers.

Accepted Answer

A)  subjective; tangible; far 
B)  subjective; intangible; far 
C)  objective; tangible; near 
D)  objective; tangible; far 
E)  objective; intangible; far 
A)  subjective; tangible; far 
B)  subjective; intangible; far 
C)  objective; tangible; near 
D)  objective; tangible; far 
E)  objective; intangible; far

Question 3

In goods-producing organizations, ________, ________, and ________ may be inventoried.

Accepted Answer

raw materi

Question 4

Which of the following strategic concepts allow firms to achieve their missions?

Accepted Answer

A)  productivity, efficiency, and quality leadership 
B)  differentiation, cost leadership, and quick response 
C)  differentiation, quality leadership, and quick response 
D)  distinctive competency, cost leadership, and experience 
E)  differentiation, distinctive competency, quality leadership, and capacity 
A)  productivity, efficiency, and quality leadership 
B)  differentiation, cost leadership, and quick response 
C)  differentiation, quality leadership, and quick response 
D)  distinctive competency, cost leadership, and experience 
E)  differentiation, distinctive competency, quality leadership, and capacity

Question 5

Which of the following is not included in Porter's Five Forces Model?

Accepted Answer

A)  immediate rivals 
B)  potential entrants 
C)  customers 
D)  suppliers 
E)  potential rivals 
A)  immediate rivals 
B)  potential entrants 
C)  customers 
D)  suppliers 
E)  potential rivals

Question 6

Boeing found its Dreamliner 787 partners in over a dozen ________.

Accepted Answer

The answer of Boeing found its Dreamliner 787 partners in...

Question 7

The Belgian discount food retailer Franz Colruyt has achieved low-cost leadership through

Accepted Answer

A)  effective use of voice mail. 
B)  plastic, not paper, shopping bags. 
C)  background music that subtly encourages shoppers to buy more. 
D)  converting factories, garages, and theatres into retail outlets. 
E)  exclusive use of the Euro. 
A)  effective use of voice mail. 
B)  plastic, not paper, shopping bags. 
C)  background music that subtly encourages shoppers to buy more. 
D)  converting factories, garages, and theatres into retail outlets. 
E)  exclusive use of the Euro.

Question 8

The World Trade Organization helps provide governments and industries around the world with protection from firms that engage in unethical conduct.

Accepted Answer

A) True 
 B)False

Question 9

USMCA seeks to phase out all trade and tariff barriers between the United States and Asia.

Accepted Answer

A) True 
 B)False

Question 10

Provide an example of an organization that achieves competitive advantage through experience differentiation. Explain.

Accepted Answer

Answers will vary, but Disney and Hard R

Question 11

Franz Colruyt is a Belgian discount food retailer that is obsessed with cutting costs. Cost cutting measures in its 160 stores include no bags or in-store music, dimly-lit stores, unpaid 5-minute coffee breaks for employees, and a spartan headquarters. The resulting 6.5% profit margin dwarfs the 1% to 2% margin typical for the industry. Perform a SWOT analysis for Franz Colruyt.

Accepted Answer

Strengths: High profit margin of 6.5% fr

Question 12

The multidomestic OM strategy maximizes local responsiveness while achieving a significant cost advantage.

Accepted Answer

A) True 
 B)False

Question 13

Value-chain analysis can be used to determine if a business is adding unique value in all of the following areas, except

Accepted Answer

A)  product research. 
B)  human resources. 
C)  process innovation. 
D)  quality management. 
E)  location decisions. 
A)  product research. 
B)  human resources. 
C)  process innovation. 
D)  quality management. 
E)  location decisions.

Question 14

Cost minimization is an appropriate strategy in which stage of the product life cycle?

Accepted Answer

A)  introduction 
B)  growth 
C)  adolescence 
D)  decline 
E)  retirement 
A)  introduction 
B)  growth 
C)  adolescence 
D)  decline 
E)  retirement

Question 15

Which of the following is an example of globalization of operations strategy?

Accepted Answer

A)  Boeing's Dreamliner has engines with higher fuel/payload efficiency. 
B)  Ford's new auto models have dent-resistant panels. 
C)  A Japanese manufacturer, Toyota, now operates plants in the United States. 
D)  Hard Rock Café provides an "experience differentiation" at its restaurants. 
E)  Porter Airlines focuses on short-haul flights. 
A)  Boeing's Dreamliner has engines with higher fuel/payload efficiency. 
B)  Ford's new auto models have dent-resistant panels. 
C)  A Japanese manufacturer, Toyota, now operates plants in the United States. 
D)  Hard Rock Café provides an "experience differentiation" at its restaurants. 
E)  Porter Airlines focuses on short-haul flights.

Question 16

Which of the international operations strategies involves low cost reductions and low local responsiveness?

Accepted Answer

A)  international strategy 
B)  global strategy 
C)  transnational strategy 
D)  multidomestic strategy 
E)  transdomestic strategy 
A)  international strategy 
B)  global strategy 
C)  transnational strategy 
D)  multidomestic strategy 
E)  transdomestic strategy

Question 17

Which of the following statements regarding the Dreamliner 787 is true?

Accepted Answer

A)  Boeing has found no international partners. 
B)  The new aircraft incorporates a limited number of aerospace technologies. 
C)  The new aircraft uses engines from only one manufacturer. 
D)  Boeing will add 99% of the aircraft's value. 
E)  Boeing has found partners in over a dozen countries. 
A)  Boeing has found no international partners. 
B)  The new aircraft incorporates a limited number of aerospace technologies. 
C)  The new aircraft uses engines from only one manufacturer. 
D)  Boeing will add 99% of the aircraft's value. 
E)  Boeing has found partners in over a dozen countries.

Question 18

The fundamental purpose of an organization's mission statement is to

Accepted Answer

A)  create a good human relations climate in the organization. 
B)  define the organization's purpose in society. 
C)  define the operational structure of the organization. 
D)  generate good public relations for the organization. 
E)  define the functional areas required by the organization. 
A)  create a good human relations climate in the organization. 
B)  define the organization's purpose in society. 
C)  define the operational structure of the organization. 
D)  generate good public relations for the organization. 
E)  define the functional areas required by the organization.

Question 19

For the greatest chance of success, an organization's operations management strategy must support the company's strategy.

Accepted Answer

A) True 
 B)False

Question 20

SWOT analysis is a method of determining external strengths and weaknesses and internal opportunities and threats.

Accepted Answer

A) True 
 B)False

Exam 2: Operations Strategy in a Global Environment

USMCA seeks to

Compared to a firm providing a service, a firm producing a good is more likely to have many ________ quality standards, ________ product, and a location ________ from customers.

In goods-producing organizations, ________, ________, and ________ may be inventoried.

Which of the following strategic concepts allow firms to achieve their missions?

Which of the following is not included in Porter's Five Forces Model?

Boeing found its Dreamliner 787 partners in over a dozen ________.

The Belgian discount food retailer Franz Colruyt has achieved low-cost leadership through

The World Trade Organization helps provide governments and industries around the world with protection from firms that engage in unethical conduct.

USMCA seeks to phase out all trade and tariff barriers between the United States and Asia.

Provide an example of an organization that achieves competitive advantage through experience differentiation. Explain.

The multidomestic OM strategy maximizes local responsiveness while achieving a significant cost advantage.

Value-chain analysis can be used to determine if a business is adding unique value in all of the following areas, except

Cost minimization is an appropriate strategy in which stage of the product life cycle?

Which of the following is an example of globalization of operations strategy?

Which of the international operations strategies involves low cost reductions and low local responsiveness?

Which of the following statements regarding the Dreamliner 787 is true?

The fundamental purpose of an organization's mission statement is to

For the greatest chance of success, an organization's operations management strategy must support the company's strategy.

SWOT analysis is a method of determining external strengths and weaknesses and internal opportunities and threats.

Operations and Productivity

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy and Sustainability

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Inventory Management

Aggregate Planning

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Supply Chain Management Analytics

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Filters

Compared to a firm providing a service, a firm producing a good is more likely to have many quality standards, product, and a location from customers.

In goods-producing organizations, , , and may be inventoried.