Question 1

Which one of the following is a common downward organizational communication tool?

Accepted Answer

A) position descriptions 
B) grievance procedures 
C) attitude surveys 
D) suggestion systems 
E) socialization programs 
A) position descriptions 
B) grievance procedures 
C) attitude surveys 
D) suggestion systems 
E) socialization programs A

Question 2

Formal organizational communication is more important that informal organizational communication.Why?

Accepted Answer

Because the organization acts only in the way its organizational communication directs it to act,organizational communication is often called the nervous system of the organization.Formal organizational communication is generally the more important type of communication within an organization,so managers should encourage its free flow.
One strategy for promoting formal organizational communication is to listen attentively to
messages that come through formal channels.Listening shows organization members that the manager is interested in what subordinates have to say and encourages them to use formal communication channels in subsequent situations.

Question 3

List the ten commandments for good listening.

Accepted Answer

(1)Stop talking.
(2)Put the talker at ease.
(3)Show the talker that you want to listen.
(4)Remove distractions.
(5)Empathize with the talker.
(6)Be patient.
(7)Hold your temper.
(8)Go easy on argument and criticism.
(9)Ask questions.
(10)Stop talking.

Question 4

Employee A passes information to everyone else on the grapevine.This pattern is known as the ________.

Accepted Answer

A) gossip grapevine 
B) cluster grapevine 
C) single-strand grapevine 
D) probability grapevine 
E) serial grapevine 
A) gossip grapevine 
B) cluster grapevine 
C) single-strand grapevine 
D) probability grapevine 
E) serial grapevine

Question 5

Peterson is a salesperson.He considers nonverbal feedback to be extremely important when making a sales presentation.He can gather nonverbal feedback by ________.

Accepted Answer

A) providing the customer with visual aids instead of speaking to them 
B) asking the customer to fill up a feedback form at the end of the presentation 
C) repeating the message and asking for specific feedback 
D) paying attention to the customer's facial expressions and gestures 
E) using sales tests and trial closes that help to assess a situation 
A) providing the customer with visual aids instead of speaking to them 
B) asking the customer to fill up a feedback form at the end of the presentation 
C) repeating the message and asking for specific feedback 
D) paying attention to the customer's facial expressions and gestures 
E) using sales tests and trial closes that help to assess a situation

Question 6

Research shows that while emotional intelligence skills are fundamental for managers,most managers are promoted based on their ________ performance.

Accepted Answer

A) leadership 
B) teamwork 
C) innovation 
D) financial 
E) creativity 
A) leadership 
B) teamwork 
C) innovation 
D) financial 
E) creativity

Question 7

Which one of the following is considered the first step toward effective communication?

Accepted Answer

A) clarifying the idea or problem to be communicated 
B) examining the true purpose of communication 
C) consulting with others in planning communication 
D) identifying actions that support the message being communicated 
E) understanding the total physical and human setting 
A) clarifying the idea or problem to be communicated 
B) examining the true purpose of communication 
C) consulting with others in planning communication 
D) identifying actions that support the message being communicated 
E) understanding the total physical and human setting

Question 8

Which one of the following is a formal organization communication pattern that involves passing information from one individual to another in a sequence?

Accepted Answer

A) lateral communication 
B) parallel conversations 
C) serial transmission 
D) grapevine 
E) chainmail 
A) lateral communication 
B) parallel conversations 
C) serial transmission 
D) grapevine 
E) chainmail

Question 9

American Visual Network,Inc. ,a media and entertainment company,is involved in the production,distribution,and marketing of television programs and Internet broadcasting.The company uses various techniques to promote internal communication.Which one of the following programs of the company is an example of upward communication?

Accepted Answer

A) The company describes its management objectives on its Web site. 
B) The management philosophy is communicated to employees through training manuals. 
C) The company conducts an attitude survey to understand employees' opinion of the management. 
D) The company conducts a collaborative training program to improve coordination between different departments. 
E) Product training programs are conducted for newly recruited employees. 
A) The company describes its management objectives on its Web site. 
B) The management philosophy is communicated to employees through training manuals. 
C) The company conducts an attitude survey to understand employees' opinion of the management. 
D) The company conducts a collaborative training program to improve coordination between different departments. 
E) Product training programs are conducted for newly recruited employees.

Question 10

Barbara is struggling to understand why her employees aren't completing assignments as asked.It seems they are waiting for her to confirm what she is saying is what she really wants done.Which one of the following statements may be the cause of the disconnect she is seeing between herself and her employees?

Accepted Answer

A) Barbara is having face-to-face conversations with her employees. 
B) Barbara is waiting for her employees to offer feedback for clarity. 
C) Barbara's nonverbal communication signals are in conflict with her verbal communication words. 
D) Barbara is following up on her communication. 
E) Barbara is a good listener. 
A) Barbara is having face-to-face conversations with her employees. 
B) Barbara is waiting for her employees to offer feedback for clarity. 
C) Barbara's nonverbal communication signals are in conflict with her verbal communication words. 
D) Barbara is following up on her communication. 
E) Barbara is a good listener.

Question 11

Which one of the following grapevine patterns tends to distort messages the most?

Accepted Answer

A) gossip 
B) probability 
C) single-strand 
D) cluster 
E) group 
A) gossip 
B) probability 
C) single-strand 
D) cluster 
E) group

Question 12

Stimuli that compete with the communication message for the attention of the destination are called noise.

Accepted Answer

A) True 
 B)False

Question 13

What is one of the weaknesses of a serial transmission?

Accepted Answer

A) The information conveyed is highly accurate. 
B) It is potentially inaccurate. 
C) It does not influence morale. 
D) It doesn't affect efficiency. 
E) The presence of a leader is highly evident. 
A) The information conveyed is highly accurate. 
B) It is potentially inaccurate. 
C) It does not influence morale. 
D) It doesn't affect efficiency. 
E) The presence of a leader is highly evident.

Question 14

Which one of the following is an example of a macrobarrier when a manager communicates with his or her subordinates?

Accepted Answer

A) The manager considers the subordinates to be irresponsible and unprofessional. 
B) The subordinates have a strong negative attitude toward the manager. 
C) The subordinates constitute a diverse population and speak different languages. 
D) The manager uses words that have multiple meanings. 
E) The manager is a specialist in information technology and tends to use technical jargon. 
A) The manager considers the subordinates to be irresponsible and unprofessional. 
B) The subordinates have a strong negative attitude toward the manager. 
C) The subordinates constitute a diverse population and speak different languages. 
D) The manager uses words that have multiple meanings. 
E) The manager is a specialist in information technology and tends to use technical jargon.

Question 15

Which one of the following is a primary managing activity?

Accepted Answer

A) building corporate culture 
B) reducing conflicts 
C) eliminating workplace stress 
D) creating norms 
E) maintaining work-life balance 
A) building corporate culture 
B) reducing conflicts 
C) eliminating workplace stress 
D) creating norms 
E) maintaining work-life balance

Question 16

To minimize the negative effects of the perceptual differences of receivers on interpersonal communication,managers should ________.

Accepted Answer

A) use verbal communication instead of visual communication 
B) communicate only when they have the total attention of the destination 
C) try to send messages with precise meanings 
D) preferably communicate using casual terms and references 
E) use low involvement channels for communication 
A) use verbal communication instead of visual communication 
B) communicate only when they have the total attention of the destination 
C) try to send messages with precise meanings 
D) preferably communicate using casual terms and references 
E) use low involvement channels for communication

Question 17

Gestures,vocal tones,and facial expressions are forms of nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 18

Describe formal communication and explain the three basic types of formal communication.

Accepted Answer

Formal organizational communication foll

Question 19

Which one of the following helps managers encourage the flow of formal organizational communication?

Accepted Answer

A) organizational members not having free access to formal communication 
B) discouraging informal communication channels such as the grapevine 
C) supporting the flow of clear and concise statements 
D) limiting the access to communication channels by proper monitoring 
E) using elaborate statements instead of concise statements 
A) organizational members not having free access to formal communication 
B) discouraging informal communication channels such as the grapevine 
C) supporting the flow of clear and concise statements 
D) limiting the access to communication channels by proper monitoring 
E) using elaborate statements instead of concise statements

Question 20

The capacity of people to recognize their own feelings and the feelings of others,to motivate themselves,and to manage their own feelings as well as the emotions in relationships with others,is called ________.

Accepted Answer

A) emotional intelligence 
B) business intelligence 
C) social emotional learning 
D) affective science 
E) competitive intelligence 
A) emotional intelligence 
B) business intelligence 
C) social emotional learning 
D) affective science 
E) competitive intelligence

Which one of the following is a common downward organizational communication tool?

Formal organizational communication is more important that informal organizational communication.Why?

List the ten commandments for good listening.

Employee A passes information to everyone else on the grapevine.This pattern is known as the ________.

Peterson is a salesperson.He considers nonverbal feedback to be extremely important when making a sales presentation.He can gather nonverbal feedback by ________.

Research shows that while emotional intelligence skills are fundamental for managers,most managers are promoted based on their ________ performance.

Which one of the following is considered the first step toward effective communication?

Which one of the following is a formal organization communication pattern that involves passing information from one individual to another in a sequence?

Which one of the following grapevine patterns tends to distort messages the most?

Stimuli that compete with the communication message for the attention of the destination are called noise.

What is one of the weaknesses of a serial transmission?

Which one of the following is an example of a macrobarrier when a manager communicates with his or her subordinates?

Which one of the following is a primary managing activity?

To minimize the negative effects of the perceptual differences of receivers on interpersonal communication,managers should ________.

Gestures,vocal tones,and facial expressions are forms of nonverbal communication.

Describe formal communication and explain the three basic types of formal communication.

Which one of the following helps managers encourage the flow of formal organizational communication?

The capacity of people to recognize their own feelings and the feelings of others,to motivate themselves,and to manage their own feelings as well as the emotions in relationships with others,is called ________.

Introducing Modern Management: Concepts and Skills

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Managers,society,and Sustainability

Management and Diversity

Managing in the Global Arena

Encouraging Creativity and Innovation

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, authority, and Delegation

Human Resource Management

Changing Organizations

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling,information,and Technology

Production and Control

Filters

Exam 14: Influencing and Communication

Which one of the following is a common downward organizational communication tool?

Formal organizational communication is more important that informal organizational communication.Why?

List the ten commandments for good listening.

Employee A passes information to everyone else on the grapevine.This pattern is known as the ________.

Peterson is a salesperson.He considers nonverbal feedback to be extremely important when making a sales presentation.He can gather nonverbal feedback by ________.

Research shows that while emotional intelligence skills are fundamental for managers,most managers are promoted based on their ________ performance.

Which one of the following is considered the first step toward effective communication?

Which one of the following is a formal organization communication pattern that involves passing information from one individual to another in a sequence?

Which one of the following grapevine patterns tends to distort messages the most?

Stimuli that compete with the communication message for the attention of the destination are called noise.

What is one of the weaknesses of a serial transmission?

Which one of the following is an example of a macrobarrier when a manager communicates with his or her subordinates?

Which one of the following is a primary managing activity?

To minimize the negative effects of the perceptual differences of receivers on interpersonal communication,managers should ________.

Gestures,vocal tones,and facial expressions are forms of nonverbal communication.

Describe formal communication and explain the three basic types of formal communication.

Which one of the following helps managers encourage the flow of formal organizational communication?

The capacity of people to recognize their own feelings and the feelings of others,to motivate themselves,and to manage their own feelings as well as the emotions in relationships with others,is called ________.

Introducing Modern Management: Concepts and Skills

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Managers,society,and Sustainability

Management and Diversity

Managing in the Global Arena

Encouraging Creativity and Innovation

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, authority, and Delegation

Human Resource Management

Changing Organizations

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling,information,and Technology

Production and Control

Filters