Question 1

Treating an issue,person,or behavior unjustly or inequitably on the basis of stereotypes and prejudices is known as ________.

Accepted Answer

A) tokenism 
B) discrimination 
C) ethnocentrism 
D) bicultural conflict 
E) xenocentrism 
A) tokenism 
B) discrimination 
C) ethnocentrism 
D) bicultural conflict 
E) xenocentrism B

Question 2

The ________ approach's major weakness is that individuals apply the approach from their own particular frame of reference without knowing the cultural expectations,traditions,and preferences of the other person.

Accepted Answer

A) culture-specific 
B) multicultural 
C) golden rule 
D) assimilation 
E) righting-the-wrongs 
A) culture-specific 
B) multicultural 
C) golden rule 
D) assimilation 
E) righting-the-wrongs C

Question 3

Perceptions about the sexes based on what society believes are appropriate behaviors for men and women ________.

Accepted Answer

A) are instances of sexual harassment 
B) are gender-role stereotypes 
C) are sources of pluralism 
D) are indications of ethnocentrism 
E) are results of bicultural stress 
A) are instances of sexual harassment 
B) are gender-role stereotypes 
C) are sources of pluralism 
D) are indications of ethnocentrism 
E) are results of bicultural stress B

Question 4

Which of the following statements is true about prejudice?

Accepted Answer

A) It is a preconceived belief that one's own group is superior to that of others. 
B) It is a preconceived judgment,opinion,or assumption about an issue,behavior,or group of people. 
C) It is the stress of coping with membership in two cultures simultaneously. 
D) It is a statistical representation of the characteristics of a given population. 
E) It refers to a situation where people have too many expectations to comfortably fulfill. 
A) It is a preconceived belief that one's own group is superior to that of others. 
B) It is a preconceived judgment,opinion,or assumption about an issue,behavior,or group of people. 
C) It is the stress of coping with membership in two cultures simultaneously. 
D) It is a statistical representation of the characteristics of a given population. 
E) It refers to a situation where people have too many expectations to comfortably fulfill.

Question 5

________ are statistical characteristics of a population.

Accepted Answer

A) Biographics 
B) Demographics 
C) Psychographics 
D) Chronographics 
E) Reprographics 
A) Biographics 
B) Demographics 
C) Psychographics 
D) Chronographics 
E) Reprographics

Question 6

Role conflict refers to the situation in which a person has too many expectations to comfortably fulfill.

Accepted Answer

A) True 
 B)False

Question 7

How can a manager take steps to reduce conflict in multi-generational workplaces?

Accepted Answer

Managers in multi-generational workplace

Question 8

The minority group in an organization lacks critical power,resources,acceptance,and social status.

Accepted Answer

A) True 
 B)False

Question 9

Including nontraditional employees in fair competition for advancement decreases the quality of management in the organization.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements is an instance of ethnocentrism?

Accepted Answer

A) Jerry's Garage has an unwritten policy not to hire Hispanic workers as the management believes that they are unreliable. 
B) PBJ Inc.only hires candidates with a high-school diploma as the company processes require a certain level of literacy. 
C) Sunshine Sales hires a majority of Spanish-speaking salespeople,as it has a large market among the Hispanic population. 
D) The U.S.branch of Golden Dragon Ltd. ,a Chinese company,hires Chinese workers as the management feels that they best reflect the organization's values. 
E) Divya's Designs is a bridal boutique that focuses on Indian outfits and caters mainly to Indian clientele. 
A) Jerry's Garage has an unwritten policy not to hire Hispanic workers as the management believes that they are unreliable. 
B) PBJ Inc.only hires candidates with a high-school diploma as the company processes require a certain level of literacy. 
C) Sunshine Sales hires a majority of Spanish-speaking salespeople,as it has a large market among the Hispanic population. 
D) The U.S.branch of Golden Dragon Ltd. ,a Chinese company,hires Chinese workers as the management feels that they best reflect the organization's values. 
E) Divya's Designs is a bridal boutique that focuses on Indian outfits and caters mainly to Indian clientele.

Question 11

Alice is an American student of Chinese origin.Her grades fell significantly during the last semester.Disappointed with her grades,Alice's teacher told her that she should be working harder and be more dedicated to her studies as a result of her Chinese heritage.The teacher's attitude can be described as ________.

Accepted Answer

A) bicultural conflict 
B) tokenism 
C) stereotyping 
D) ethnocentrism 
E) feminism 
A) bicultural conflict 
B) tokenism 
C) stereotyping 
D) ethnocentrism 
E) feminism

Question 12

List steps management can take to promote diversity in their organizations.

Accepted Answer

Managers can promote diversity through a

Question 13

The culture-specific approach ________.

Accepted Answer

A) creates a homogeneous culture that suppresses the creativity and diversity of views that could benefit the organization 
B) pressures employees who do not belong to the dominant culture to conform to the prevailing culture 
C) teaches employees the norms and practices of another culture to prepare them to interact with people from that culture effectively 
D) advocates change on the part of management,employees,and organization systems and structures 
E) allows individuals to follow the approach from their own particular frame of reference without knowing the cultural expectations,traditions,and preferences of the other person 
A) creates a homogeneous culture that suppresses the creativity and diversity of views that could benefit the organization 
B) pressures employees who do not belong to the dominant culture to conform to the prevailing culture 
C) teaches employees the norms and practices of another culture to prepare them to interact with people from that culture effectively 
D) advocates change on the part of management,employees,and organization systems and structures 
E) allows individuals to follow the approach from their own particular frame of reference without knowing the cultural expectations,traditions,and preferences of the other person

Question 14

In which of the following stages do managers go through a learning process in which they become attentive of behaviors that make them clumsy in their interactions with members of diverse groups?

Accepted Answer

A) unconscious incompetence 
B) conscious incompetence 
C) conscious competence 
D) unconscious competence 
E) controlled incompetence 
A) unconscious incompetence 
B) conscious incompetence 
C) conscious competence 
D) unconscious competence 
E) controlled incompetence

Question 15

Managers who have progressed to Donaldson's "unconscious competence" stage will be most effective in managing a diverse workforce.

Accepted Answer

A) True 
 B)False

Question 16

A&M Global Services recently instituted an organization-wide policy aimed at increasing diversity within the organization.Though recruitment practices complied with the policy and management conducted intensive diversity training sessions,employee support of the initiative has been negligible.Which of the following will most likely encourage employee cooperation in this situation?

Accepted Answer

A) ethnocentrism 
B) diversity training 
C) social rewards 
D) top-down support 
E) coping mechanisms 
A) ethnocentrism 
B) diversity training 
C) social rewards 
D) top-down support 
E) coping mechanisms

Question 17

A ________ is a preconceived judgment while ________ is an unjust or inequitable action.

Accepted Answer

A) discrimination;prejudice 
B) prejudice;stereotype 
C) stereotype;discrimination 
D) prejudice;discrimination 
E) stereotype;prejudice 
A) discrimination;prejudice 
B) prejudice;stereotype 
C) stereotype;discrimination 
D) prejudice;discrimination 
E) stereotype;prejudice

Question 18

Planning for diversity involves ________.

Accepted Answer

A) setting recruitment goals for members of underrepresented groups 
B) establishing task forces or committees to explore issues and provide ideas 
C) overseeing compliance with the legal stipulations of EEOC and affirmative action 
D) evaluating the extent to which diversity goals are being achieved 
E) managers encouraging and supporting employees to participate constructively in a diverse work environment 
A) setting recruitment goals for members of underrepresented groups 
B) establishing task forces or committees to explore issues and provide ideas 
C) overseeing compliance with the legal stipulations of EEOC and affirmative action 
D) evaluating the extent to which diversity goals are being achieved 
E) managers encouraging and supporting employees to participate constructively in a diverse work environment

Question 19

The assimilation approach to promoting cultural diversity ________.

Accepted Answer

A) relies on the maxim "Do unto others as you would have them do unto you" 
B) addresses past injustices experienced by a particular group 
C) pressures employees who do not belong to the dominant culture to conform 
D) teaches employees the norms and practices of another culture 
E) advocates incorporating changes into organization culture based on the cultures of employees 
A) relies on the maxim "Do unto others as you would have them do unto you" 
B) addresses past injustices experienced by a particular group 
C) pressures employees who do not belong to the dominant culture to conform 
D) teaches employees the norms and practices of another culture 
E) advocates incorporating changes into organization culture based on the cultures of employees

Question 20

The ________ approach focuses on how interpersonal skills and attitudinal changes relate to organizational performance.

Accepted Answer

A) culture-specific 
B) multicultural 
C) golden rule 
D) assimilation 
E) righting-the-wrongs 
A) culture-specific 
B) multicultural 
C) golden rule 
D) assimilation 
E) righting-the-wrongs

Treating an issue,person,or behavior unjustly or inequitably on the basis of stereotypes and prejudices is known as ________.

The ________ approach's major weakness is that individuals apply the approach from their own particular frame of reference without knowing the cultural expectations,traditions,and preferences of the other person.

Perceptions about the sexes based on what society believes are appropriate behaviors for men and women ________.

Which of the following statements is true about prejudice?

________ are statistical characteristics of a population.

Role conflict refers to the situation in which a person has too many expectations to comfortably fulfill.

How can a manager take steps to reduce conflict in multi-generational workplaces?

The minority group in an organization lacks critical power,resources,acceptance,and social status.

Including nontraditional employees in fair competition for advancement decreases the quality of management in the organization.

Which of the following statements is an instance of ethnocentrism?

List steps management can take to promote diversity in their organizations.

The culture-specific approach ________.

In which of the following stages do managers go through a learning process in which they become attentive of behaviors that make them clumsy in their interactions with members of diverse groups?

Managers who have progressed to Donaldson's "unconscious competence" stage will be most effective in managing a diverse workforce.

A is a preconceived judgment while is an unjust or inequitable action.

Planning for diversity involves ________.

The assimilation approach to promoting cultural diversity ________.

The ________ approach focuses on how interpersonal skills and attitudinal changes relate to organizational performance.

Introducing Modern Management: Concepts and Skills

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Managers,society,and Sustainability

Managing in the Global Arena

Encouraging Creativity and Innovation

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, authority, and Delegation

Human Resource Management

Changing Organizations

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling,information,and Technology

Production and Control

Filters

Exam 4: Management and Diversity

Treating an issue,person,or behavior unjustly or inequitably on the basis of stereotypes and prejudices is known as ________.

The ________ approach's major weakness is that individuals apply the approach from their own particular frame of reference without knowing the cultural expectations,traditions,and preferences of the other person.

Perceptions about the sexes based on what society believes are appropriate behaviors for men and women ________.

Which of the following statements is true about prejudice?

________ are statistical characteristics of a population.

Role conflict refers to the situation in which a person has too many expectations to comfortably fulfill.

How can a manager take steps to reduce conflict in multi-generational workplaces?

The minority group in an organization lacks critical power,resources,acceptance,and social status.

Including nontraditional employees in fair competition for advancement decreases the quality of management in the organization.

Which of the following statements is an instance of ethnocentrism?

List steps management can take to promote diversity in their organizations.

The culture-specific approach ________.

In which of the following stages do managers go through a learning process in which they become attentive of behaviors that make them clumsy in their interactions with members of diverse groups?

Managers who have progressed to Donaldson's "unconscious competence" stage will be most effective in managing a diverse workforce.

A ________ is a preconceived judgment while ________ is an unjust or inequitable action.

Planning for diversity involves ________.

The assimilation approach to promoting cultural diversity ________.

The ________ approach focuses on how interpersonal skills and attitudinal changes relate to organizational performance.

Introducing Modern Management: Concepts and Skills

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Managers,society,and Sustainability

Managing in the Global Arena

Encouraging Creativity and Innovation

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, authority, and Delegation

Human Resource Management

Changing Organizations

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling,information,and Technology

Production and Control

Filters

A is a preconceived judgment while is an unjust or inequitable action.