Question 1

________ standards are those associated with making contributions to the community.

Accepted Answer

A) Profitability 
B) Market position 
C) Productivity 
D) Product Leadership 
E) Social responsibility 
A) Profitability 
B) Market position 
C) Productivity 
D) Product Leadership 
E) Social responsibility E

Question 2

Dorothy Wood's work primarily involves setting corporate objectives and making decisions that impact the control of the entire company.Which one of the following types of information is most likely to be relevant for Dorothy?

Accepted Answer

A) forecasts and exception reports of problems 
B) summaries and exception reports of operating results 
C) detailed reports of problems 
D) summary reports of transactions 
E) operating plans and policies 
A) forecasts and exception reports of problems 
B) summaries and exception reports of operating results 
C) detailed reports of problems 
D) summary reports of transactions 
E) operating plans and policies A

Question 3

Martin has determined exactly what information he needs to assess worker productivity.He has collected the appropriate data necessary to produce the relevant information.What should Martin do next?

Accepted Answer

A) transmit the information 
B) determine the quality of the data 
C) use the information to assess productivity 
D) summarize and analyze the data 
E) evaluate the cost of the data 
A) transmit the information 
B) determine the quality of the data 
C) use the information to assess productivity 
D) summarize and analyze the data 
E) evaluate the cost of the data D

Question 4

Since information is central to all organizational decision making,there is no such thing as too much information.

Accepted Answer

A) True 
 B)False

Question 5

A ________ is a sign that a problem exists.

Accepted Answer

A) standard 
B) symptom 
C) yardstick 
D) correction 
E) benchmark 
A) standard 
B) symptom 
C) yardstick 
D) correction 
E) benchmark

Question 6

As part of a process of job redesigning,the HR manager of Mars LLC conducted an informal survey of employees to assess their job satisfaction levels.However,fearing negative action,only a few employees gave clear and unambiguous responses to the HR manager's questions.This survey is likely to be of little use to the HR manager because it is ________.

Accepted Answer

A) not relevant 
B) too costly 
C) not timely 
D) not in sufficient quantity 
E) too wide in scope 
A) not relevant 
B) too costly 
C) not timely 
D) not in sufficient quantity 
E) too wide in scope

Question 7

________ standards are those associated with innovation and quality.

Accepted Answer

A) Profitability 
B) Market position 
C) Productivity 
D) Product leadership 
E) Social responsibility 
A) Profitability 
B) Market position 
C) Productivity 
D) Product leadership 
E) Social responsibility

Question 8

Information required for decisions related to strategic planning should ________.

Accepted Answer

A) emphasize the future 
B) be well defined and narrow 
C) focus largely on the internal organizational environment 
D) be highly current 
E) be very detailed 
A) emphasize the future 
B) be well defined and narrow 
C) focus largely on the internal organizational environment 
D) be highly current 
E) be very detailed

Question 9

Which one of the following is true about managing the IS workforce?

Accepted Answer

A) During the economic and technological boom of the late 1990s,executives found it very easy to hire and retain IS employees. 
B) Due to consumer backlash,companies are reducing the outsourcing of jobs to other countries. 
C) Companies outsource work to other countries primarily for quality advantages. 
D) Replacing IS personnel is inexpensive in today's technology-driven environment. 
E) Outsourcing IS work overseas creates problems such as integrating domestic and nondomestic workforces and defining global work expectations. 
A) During the economic and technological boom of the late 1990s,executives found it very easy to hire and retain IS employees. 
B) Due to consumer backlash,companies are reducing the outsourcing of jobs to other countries. 
C) Companies outsource work to other countries primarily for quality advantages. 
D) Replacing IS personnel is inexpensive in today's technology-driven environment. 
E) Outsourcing IS work overseas creates problems such as integrating domestic and nondomestic workforces and defining global work expectations.

Question 10

A manager can increase his/her personal power by developing a perception among subordinates that they are dependent on the manager by ________.

Accepted Answer

A) adopting a wider span of control 
B) downplaying their positional power 
C) developing employees' sense of identification with the manager 
D) demonstrating his control over organizational resources 
E) espousing goals,values,and ideals commonly held by them 
A) adopting a wider span of control 
B) downplaying their positional power 
C) developing employees' sense of identification with the manager 
D) demonstrating his control over organizational resources 
E) espousing goals,values,and ideals commonly held by them

Question 11

________ standards are those associated with employee skill sets.

Accepted Answer

A) Profitability 
B) Market position 
C) Productivity 
D) Product leadership 
E) Personnel development 
A) Profitability 
B) Market position 
C) Productivity 
D) Product leadership 
E) Personnel development

Question 12

________ is power coming from the job a manager holds,while ________ is power coming from a manager's relationship with others.

Accepted Answer

A) Total power;personal power 
B) Personal power;position power 
C) Position power;personal power 
D) Total power;positional power 
E) Positional power;total power 
A) Total power;personal power 
B) Personal power;position power 
C) Position power;personal power 
D) Total power;positional power 
E) Positional power;total power

Question 13

Jose realizes actual productivity numbers are far less than the forecasted productivity numbers.Seeing this reality means Jose now needs to do which one of the following as an attempt to bring performance up to the standards?

Accepted Answer

A) measure performance 
B) compare measured performance to standards 
C) take corrective action 
D) adjust what to measure 
E) adjust how to measure 
A) measure performance 
B) compare measured performance to standards 
C) take corrective action 
D) adjust what to measure 
E) adjust how to measure

Question 14

Information technology (IT)is the segment of technology where computers and telecommunication devices are used that help focus on the use of information in the performance of work.

Accepted Answer

A) True 
 B)False

Question 15

The power derived from a manager's relationship with others is called ________ power.

Accepted Answer

A) total 
B) position 
C) personal 
D) social 
E) authentic 
A) total 
B) position 
C) personal 
D) social 
E) authentic

Question 16

Most managers have substantial control over increasing their position power.

Accepted Answer

A) True 
 B)False

Question 17

In management terms,information refers to ________.

Accepted Answer

A) a collection of charts containing organizational statistics 
B) the skill set of the employees carrying out a particular organizational function 
C) the set of conclusions derived from the analysis of data that relate to the operation of an organization 
D) a collection of numbers,characters,images or other outputs from devices that gather physical quantities and symbols 
E) raw,unorganized representations of individual facts and/or figures 
A) a collection of charts containing organizational statistics 
B) the skill set of the employees carrying out a particular organizational function 
C) the set of conclusions derived from the analysis of data that relate to the operation of an organization 
D) a collection of numbers,characters,images or other outputs from devices that gather physical quantities and symbols 
E) raw,unorganized representations of individual facts and/or figures

Question 18

Information for operational control decisions does not need to be completely accurate because such decisions tend to be characterized by subjectivity and focus on areas that are difficult to measure.

Accepted Answer

A) True 
 B)False

Question 19

The quality of the IS refers to ________.

Accepted Answer

A) the accuracy of the information 
B) its cost 
C) the relevance of the information 
D) the proficiency of the users 
E) its ease of use 
A) the accuracy of the information 
B) its cost 
C) the relevance of the information 
D) the proficiency of the users 
E) its ease of use

Question 20

Identify the methods by which managers can make controlling a successful activity.

Accepted Answer

To increase the quality of the controlli

________ standards are those associated with making contributions to the community.

Dorothy Wood's work primarily involves setting corporate objectives and making decisions that impact the control of the entire company.Which one of the following types of information is most likely to be relevant for Dorothy?

Martin has determined exactly what information he needs to assess worker productivity.He has collected the appropriate data necessary to produce the relevant information.What should Martin do next?

Since information is central to all organizational decision making,there is no such thing as too much information.

A ________ is a sign that a problem exists.

________ standards are those associated with innovation and quality.

Information required for decisions related to strategic planning should ________.

Which one of the following is true about managing the IS workforce?

A manager can increase his/her personal power by developing a perception among subordinates that they are dependent on the manager by ________.

________ standards are those associated with employee skill sets.

is power coming from the job a manager holds,while is power coming from a manager's relationship with others.

Jose realizes actual productivity numbers are far less than the forecasted productivity numbers.Seeing this reality means Jose now needs to do which one of the following as an attempt to bring performance up to the standards?

Information technology (IT)is the segment of technology where computers and telecommunication devices are used that help focus on the use of information in the performance of work.

The power derived from a manager's relationship with others is called ________ power.

Most managers have substantial control over increasing their position power.

In management terms,information refers to ________.

Information for operational control decisions does not need to be completely accurate because such decisions tend to be characterized by subjectivity and focus on areas that are difficult to measure.

The quality of the IS refers to ________.

Identify the methods by which managers can make controlling a successful activity.

Introducing Modern Management: Concepts and Skills

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Managers,society,and Sustainability

Management and Diversity

Managing in the Global Arena

Encouraging Creativity and Innovation

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, authority, and Delegation

Human Resource Management

Changing Organizations

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Production and Control

Filters

Exam 19: Controlling,information,and Technology

________ standards are those associated with making contributions to the community.

Dorothy Wood's work primarily involves setting corporate objectives and making decisions that impact the control of the entire company.Which one of the following types of information is most likely to be relevant for Dorothy?

Martin has determined exactly what information he needs to assess worker productivity.He has collected the appropriate data necessary to produce the relevant information.What should Martin do next?

Since information is central to all organizational decision making,there is no such thing as too much information.

A ________ is a sign that a problem exists.

________ standards are those associated with innovation and quality.

Information required for decisions related to strategic planning should ________.

Which one of the following is true about managing the IS workforce?

A manager can increase his/her personal power by developing a perception among subordinates that they are dependent on the manager by ________.

________ standards are those associated with employee skill sets.

________ is power coming from the job a manager holds,while ________ is power coming from a manager's relationship with others.

Jose realizes actual productivity numbers are far less than the forecasted productivity numbers.Seeing this reality means Jose now needs to do which one of the following as an attempt to bring performance up to the standards?

Information technology (IT)is the segment of technology where computers and telecommunication devices are used that help focus on the use of information in the performance of work.

The power derived from a manager's relationship with others is called ________ power.

Most managers have substantial control over increasing their position power.

In management terms,information refers to ________.

Information for operational control decisions does not need to be completely accurate because such decisions tend to be characterized by subjectivity and focus on areas that are difficult to measure.

The quality of the IS refers to ________.

Identify the methods by which managers can make controlling a successful activity.

Introducing Modern Management: Concepts and Skills

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Managers,society,and Sustainability

Management and Diversity

Managing in the Global Arena

Encouraging Creativity and Innovation

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, authority, and Delegation

Human Resource Management

Changing Organizations

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Production and Control

Filters

is power coming from the job a manager holds,while is power coming from a manager's relationship with others.