Question 1

Even excellent firms focus on one competence at a time.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is another term for the supply chain?

Accepted Answer

A)  the distribution chain 
B)  the distribution network 
C)  the value chain 
D)  the supply network 
E)  the wholesale network 
A)  the distribution chain 
B)  the distribution network 
C)  the value chain 
D)  the supply network 
E)  the wholesale network

Question 3

A detailed schedule will indicate how many employees will be working on a given shift.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is patterned after the successful Japanese concept of quality circles?

Accepted Answer

A)  supply chain management 
B)  quality improvement team 
C)  total quality management 
D)  quality ownership 
E)  value-added analysis 
A)  supply chain management 
B)  quality improvement team 
C)  total quality management 
D)  quality ownership 
E)  value-added analysis

Question 5

Which type of layout is designed to move resources through a smooth,fixed sequence of steps?

Accepted Answer

A)  same-steps 
B)  location 
C)  custom-products 
D)  quality 
E)  make-to-order 
A)  same-steps 
B)  location 
C)  custom-products 
D)  quality 
E)  make-to-order

Question 6

If parts A,B,and C must be produced this week,a detailed schedule will indicate the sequence of work.

Accepted Answer

A) True 
 B)False

Question 7

Thousands of empty jugs move down a conveyor belt at Colgate-Palmolive before stopping to be filled and moving on to be labeled.What type of layout is utilized?

Accepted Answer

A)  supply-chain 
B)  custom-products 
C)  hybrid 
D)  fixed-position 
E)  same-steps 
A)  supply-chain 
B)  custom-products 
C)  hybrid 
D)  fixed-position 
E)  same-steps

Question 8

What is a Gantt chart?

Accepted Answer

A Gantt chart is a production schedule t

Question 9

An assembly line is an example of a custom-products layout.

Accepted Answer

A) True 
 B)False

Question 10

Save-A-Lot grocery stores use which type of strategy for attracting customers?

Accepted Answer

A)  flexibility 
B)  quality 
C)  low-cost 
D)  dependability 
E)  consistency 
A)  flexibility 
B)  quality 
C)  low-cost 
D)  dependability 
E)  consistency

Question 11

What is a supply chain? How can supply chain management create competitive advantage?

Accepted Answer

A supply chain is the flow of informatio

Question 12

For manufacturing firms,typical materials costs make up 50 to 75 percent of total product costs.

Accepted Answer

A) True 
 B)False

Question 13

A process flowchart identifies the sequence of production activities,movements of materials,and work performed at each stage of the process.

Accepted Answer

A) True 
 B)False

Question 14

Which term refers to collaborative groups of employees from various work areas who meet regularly to define,analyze,and solve common production problems?

Accepted Answer

A)  quality improvement teams 
B)  quality assurance teams 
C)  quality control teams 
D)  quality evaluation teams 
E)  quality review teams 
A)  quality improvement teams 
B)  quality assurance teams 
C)  quality control teams 
D)  quality evaluation teams 
E)  quality review teams

Question 15

Materials management involves the flow of materials inside of the production facility,while distribution management involves the flow of finished goods.

Accepted Answer

A) True 
 B)False

Question 16

Examining step-by-step procedures to reduce inefficiency most centrally involves which approach?

Accepted Answer

A)  operations scheduling 
B)  performance analysis 
C)  value-added analysis 
D)  methods improvement 
E)  quality ownership 
A)  operations scheduling 
B)  performance analysis 
C)  value-added analysis 
D)  methods improvement 
E)  quality ownership

Question 17

Quality improvement teams are groups of employees from various work areas who define,analyze,and solve common production problems.

Accepted Answer

A) True 
 B)False

Question 18

Getting a haircut and having your lawn mowed are both examples of low-contact services.

Accepted Answer

A) True 
 B)False

Question 19

What are three possible changes that Alan Jackson can make in his company to emphasize quality improvement?

Accepted Answer

Possible approaches include forming a qu

Question 20

Which scheduling tool shows the necessary sequence of activities in a project and identifies the critical path?

Accepted Answer

A)  Gantt chart 
B)  process flowchart 
C)  detailed schedule 
D)  master production schedule 
E)  PERT chart 
A)  Gantt chart 
B)  process flowchart 
C)  detailed schedule 
D)  master production schedule 
E)  PERT chart

Even excellent firms focus on one competence at a time.

Which of the following is another term for the supply chain?

A detailed schedule will indicate how many employees will be working on a given shift.

Which of the following is patterned after the successful Japanese concept of quality circles?

Which type of layout is designed to move resources through a smooth,fixed sequence of steps?

If parts A,B,and C must be produced this week,a detailed schedule will indicate the sequence of work.

Thousands of empty jugs move down a conveyor belt at Colgate-Palmolive before stopping to be filled and moving on to be labeled.What type of layout is utilized?

What is a Gantt chart?

An assembly line is an example of a custom-products layout.

Save-A-Lot grocery stores use which type of strategy for attracting customers?

What is a supply chain? How can supply chain management create competitive advantage?

For manufacturing firms,typical materials costs make up 50 to 75 percent of total product costs.

A process flowchart identifies the sequence of production activities,movements of materials,and work performed at each stage of the process.

Which term refers to collaborative groups of employees from various work areas who meet regularly to define,analyze,and solve common production problems?

Materials management involves the flow of materials inside of the production facility,while distribution management involves the flow of finished goods.

Examining step-by-step procedures to reduce inefficiency most centrally involves which approach?

Quality improvement teams are groups of employees from various work areas who define,analyze,and solve common production problems.

Getting a haircut and having your lawn mowed are both examples of low-contact services.

What are three possible changes that Alan Jackson can make in his company to emphasize quality improvement?

Which scheduling tool shows the necessary sequence of activities in a project and identifies the critical path?

The U.S.Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters

Exam 7: Operations Management and Quality for Producing Goods and Services

Even excellent firms focus on one competence at a time.

Which of the following is another term for the supply chain?

A detailed schedule will indicate how many employees will be working on a given shift.

Which of the following is patterned after the successful Japanese concept of quality circles?

Which type of layout is designed to move resources through a smooth,fixed sequence of steps?

If parts A,B,and C must be produced this week,a detailed schedule will indicate the sequence of work.

Thousands of empty jugs move down a conveyor belt at Colgate-Palmolive before stopping to be filled and moving on to be labeled.What type of layout is utilized?

What is a Gantt chart?

An assembly line is an example of a custom-products layout.

Save-A-Lot grocery stores use which type of strategy for attracting customers?

What is a supply chain? How can supply chain management create competitive advantage?

For manufacturing firms,typical materials costs make up 50 to 75 percent of total product costs.

A process flowchart identifies the sequence of production activities,movements of materials,and work performed at each stage of the process.

Which term refers to collaborative groups of employees from various work areas who meet regularly to define,analyze,and solve common production problems?

Materials management involves the flow of materials inside of the production facility,while distribution management involves the flow of finished goods.

Examining step-by-step procedures to reduce inefficiency most centrally involves which approach?

Quality improvement teams are groups of employees from various work areas who define,analyze,and solve common production problems.

Getting a haircut and having your lawn mowed are both examples of low-contact services.

What are three possible changes that Alan Jackson can make in his company to emphasize quality improvement?

Which scheduling tool shows the necessary sequence of activities in a project and identifies the critical path?

The U.S.Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters