Exam 7: Operations Management and Quality for Producing Goods and Services

Define the term production or operations.

What name is given to the process by which a company analyzes another company's product to identify desirable improvements in its own product?

When Dell Inc.shares information to improve the overall flow through a system composed of companies working together,it is engaging in which of the following?

If a JIT production system is implemented at Sky Scooters,how might the firm's supply chain strategy be affected?

Which type of system is designed for smooth production flow to avoid inefficiencies,eliminate unnecessary inventories,and continuously improve production processes?

A senior executive claims that a move to a "just-in-time" logistics system would be a mistake because even if the system is effective at reducing inventory and handling costs,the change would not be noticed by customers.The executive claims that the change should be rejected as it runs counter to Clean Sweep's goal of being "customer-focused." Which of the following is the BEST criticism of the senior executive's position?

How does outsourcing affect global supply chain management?

Firms that make only tangible products are engaged in goods production.

Which of the following is a component of materials management?

Which of the following is the amount of a product that a company can produce under normal working conditions?

What changes can be expected in General Motors and Chrysler's distribution networks as a result of leaner operations?

When a company turns out ornaments in time for Christmas,it creates time utility.

Value-added analysis might focus on both the elimination of waste and cost minimization.

ISO 9000 is a certification program attesting to the fact that a factory,laboratory,or office has improved its environmental performance.

FedEx and the U.S.Postal Service compete for many of the same customers.How are their strategies for attracting customers different?

Which of the following is greatly reduced in a just-in-time production system?

Which term refers to all the activities involved in making products-goods and services-for customers?

Which term refers to how well a product does what it is supposed to do?

Which of the following terms includes all activities involved in getting quality products into the marketplace?

The sales department relies on the engineering department to send samples and quotes to prospective customers on a timely basis; the sales department may be considered the engineering department's internal customer.