Exam 7: Operations Management and Quality for Producing Goods and Services

The text says that Toyota has focused on quality as its operations capability.Explain how Toyota's operations might have changed if it had focused on low cost instead of quality.

Describe how a Gantt chart and a PERT chart are similar,and how they are different.

Explain competitive product analysis.

Services are more tangible,more customized,and more storable than most products.

A value chain includes an entire network of firms,beginning with suppliers and ending when production is complete.

Japanese companies adapted the concept of quality circles from quality improvement teams used by U.S.companies.

Consistency refers to which of the following?

Which of the following,if true,would weaken the CEO's position?

Which term refers to the acquisition of the raw materials a company needs to produce its products?

Which type of utility is created when a company makes products available where consumers want them?

Which operations capability has Toyota given greatest credit for winning orders in the marketplace?

Which of the following is NOT one of the areas of materials management?

A company should select the same kind of production used by most of its competitors.

Explain what is meant by the term utility.What type of utility is created when a pharmacy changes its evening schedule to remain open for an extra hour in response to customer needs?

Given the price of the Sky Cruiser,what is a reasonable goal for product quality?

Receiving and storing materials,billing patients for treatment,and filling customer orders from Internet sales are examples of which kind of activity?

ISO 14000 may result in a recycling program at a company.

Which of the following would be considered a low-contact service?

Explain how JIT production and lean manufacturing are related.

Differentiate between goods production and service operations.