Question 1

Which of the following is NOT a major objective of JIT production?

Accepted Answer

A)  increasing stop-and-go production 
B)  reducing goods in process 
C)  complying with schedules 
D)  eliminating disruptions by continuous improvement 
E)  reducing inventory levels 
A)  increasing stop-and-go production 
B)  reducing goods in process 
C)  complying with schedules 
D)  eliminating disruptions by continuous improvement 
E)  reducing inventory levels

Question 2

A decision to use Measurement Strategy Beta would assume which of the following?

Accepted Answer

A)  Software errors are more common than hardware errors. 
B)  Software errors affect all users equally. 
C)  The impact of software errors has been greater recently. 
D)  When a software error occurs, its effects are always clear to the final user of the product. 
E)  When a software error is discovered, it is possible to determine who is responsible for it. 
A)  Software errors are more common than hardware errors. 
B)  Software errors affect all users equally. 
C)  The impact of software errors has been greater recently. 
D)  When a software error occurs, its effects are always clear to the final user of the product. 
E)  When a software error is discovered, it is possible to determine who is responsible for it.

Question 3

Which of the following would be MOST similar to a decision to use Measurement Strategy Alpha and Measurement Strategy Beta together?

Accepted Answer

A)  Axiom evaluates its sales staff on the number of sales they make and the size of those sales. 
B)  Personal Devices rewards its brand managers more heavily for sales of new products than for sales of previously existing products. 
C)  Stardust 'n' Clay rewards production line workers based on meeting production quotas and avoiding product defects. 
D)  Oak Meteors' customer service agents are evaluated based on the quantity of calls they answer and the number of follow-up purchases that those callers make. 
E)  Spa World valet parkers get a yearly bonus based on overall customer performance and supplement their income with tips from customers. 
A)  Axiom evaluates its sales staff on the number of sales they make and the size of those sales. 
B)  Personal Devices rewards its brand managers more heavily for sales of new products than for sales of previously existing products. 
C)  Stardust 'n' Clay rewards production line workers based on meeting production quotas and avoiding product defects. 
D)  Oak Meteors' customer service agents are evaluated based on the quantity of calls they answer and the number of follow-up purchases that those callers make. 
E)  Spa World valet parkers get a yearly bonus based on overall customer performance and supplement their income with tips from customers.

Question 4

Are there any potential negative consequences of switching to a just-in-time production system? Explain.

Accepted Answer

JIT production could have negative conse

Question 5

When Ford assembles parts into a Ford Focus,it creates which type of utility?

Accepted Answer

A)  time 
B)  form 
C)  possession 
D)  place 
E)  ownership 
A)  time 
B)  form 
C)  possession 
D)  place 
E)  ownership

Question 6

Which term refers to the flow of information,materials,and services from raw-materials suppliers through stages in the operations process until the product reaches the end customer?

Accepted Answer

A)  distribution chain 
B)  supply chain 
C)  service channel 
D)  distribution channel 
E)  performance channel 
A)  distribution chain 
B)  supply chain 
C)  service channel 
D)  distribution channel 
E)  performance channel

Question 7

Describe the five most commonly used tools for TQM.

Accepted Answer

The most commonly used tools for TQM are

Question 8

Which program certifies improvements in environmental performance?

Accepted Answer

A)  ISO 9000 
B)  ISO 9000: 2000 
C)  ISO 14000 
D)  TQM 2001 
E)  TQM 2012 
A)  ISO 9000 
B)  ISO 9000: 2000 
C)  ISO 14000 
D)  TQM 2001 
E)  TQM 2012

Question 9

Which of the following would be considered a high-contact system?

Accepted Answer

A)  gas company 
B)  electric company 
C)  lawn care company 
D)  barber shop 
E)  postal delivery 
A)  gas company 
B)  electric company 
C)  lawn care company 
D)  barber shop 
E)  postal delivery

Question 10

The choice to use only Measurement Strategy Gamma would be vulnerable to criticism in what way?

Accepted Answer

A)  Many factors other than software programming are required for market success. 
B)  It sets up a goal that is unattainable. 
C)  It underestimates the effect that good software programming can have on the customer's experience. 
D)  It would require the company to change its current approach to evaluating software programmers. 
E)  It fails to establish a goal that requires any significant effort to achieve. 
A)  Many factors other than software programming are required for market success. 
B)  It sets up a goal that is unattainable. 
C)  It underestimates the effect that good software programming can have on the customer's experience. 
D)  It would require the company to change its current approach to evaluating software programmers. 
E)  It fails to establish a goal that requires any significant effort to achieve.

Question 11

In a business,whose job is it to draw up plans to transform resources into products and bring together basic resources,such as knowledge,physical materials,equipment,and labor?

Accepted Answer

A)  CEO 
B)  operations manager 
C)  quality manager 
D)  floor foreman 
E)  supply manager 
A)  CEO 
B)  operations manager 
C)  quality manager 
D)  floor foreman 
E)  supply manager

Question 12

Which of the following BEST describes competitive product analysis?

Accepted Answer

A)  the principle that quality belongs to each person who creates it while performing a job 
B)  the consistency of a product's quality from unit to unit 
C)  the process by which a company analyzes a different company's products to identify desirable improvements 
D)  the sum of all activities involved in getting a high-quality product into the marketplace. 
E)  examining a product to improve its form utility 
A)  the principle that quality belongs to each person who creates it while performing a job 
B)  the consistency of a product's quality from unit to unit 
C)  the process by which a company analyzes a different company's products to identify desirable improvements 
D)  the sum of all activities involved in getting a high-quality product into the marketplace. 
E)  examining a product to improve its form utility

Question 13

Which term describes the idea that quality belongs to each person who creates it while performing a job?

Accepted Answer

A)  quality control 
B)  quality ownership 
C)  quality circles 
D)  total quality management 
E)  quality improvement teams 
A)  quality control 
B)  quality ownership 
C)  quality circles 
D)  total quality management 
E)  quality improvement teams

Question 14

Which of the following BEST describes quality ownership?

Accepted Answer

A)  an emphasis on intangible factors in customer satisfaction 
B)  the consistency of a product's quality from unit to unit 
C)  the sum of all activities involved in getting high-quality products into the marketplace 
D)  the process by which a company analyzes a competitor's products to identify desirable improvements 
E)  the principle that quality belongs to each person who creates it while performing a job 
A)  an emphasis on intangible factors in customer satisfaction 
B)  the consistency of a product's quality from unit to unit 
C)  the sum of all activities involved in getting high-quality products into the marketplace 
D)  the process by which a company analyzes a competitor's products to identify desirable improvements 
E)  the principle that quality belongs to each person who creates it while performing a job

Question 15

Managers can work to reduce waste,inefficiency,and poor performance by examining procedures on a step-by-step basis.Which term describes this process?

Accepted Answer

A)  advance planning 
B)  materials management 
C)  methods improvement 
D)  quality planning 
E)  quality ownership 
A)  advance planning 
B)  materials management 
C)  methods improvement 
D)  quality planning 
E)  quality ownership

Question 16

Which term describes services that cannot be produced ahead of time?

Accepted Answer

A)  transformed 
B)  low-contact 
C)  unstorable 
D)  intangible 
E)  consistent 
A)  transformed 
B)  low-contact 
C)  unstorable 
D)  intangible 
E)  consistent

Question 17

Why does each company's operations capability match up with its business strategy?

Accepted Answer

Each company's operations capability mat

Question 18

Which of the following,if true,might justify the relocation as a prudent move from the human resource point of view?

Accepted Answer

A)  Developing a Facebook page made the business known to a large group of potential customers living in a much wider regional area. 
B)  Federal crime reports show that the greater metro area has seen an increase in car thefts. 
C)  The new location is located near a major freeway interchange. 
D)  Fantasy action figures are often remaindered for below wholesale cost because their popularity is short-lived. 
E)  Anonymous notes in the firm's suggestion box repeatedly cited cramped conditions and lack of privacy as the most annoying factors in working conditions at the present site. 
A)  Developing a Facebook page made the business known to a large group of potential customers living in a much wider regional area. 
B)  Federal crime reports show that the greater metro area has seen an increase in car thefts. 
C)  The new location is located near a major freeway interchange. 
D)  Fantasy action figures are often remaindered for below wholesale cost because their popularity is short-lived. 
E)  Anonymous notes in the firm's suggestion box repeatedly cited cramped conditions and lack of privacy as the most annoying factors in working conditions at the present site.

Question 19

Which of the following BEST describes ISO 14000?

Accepted Answer

A)  the concept that all employees are valuable contributors to a firm's business and should be entrusted with decisions regarding their work 
B)  a certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance 
C)  a certification program attesting to the fact that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
D)  a standardized method of evaluating a company's greenhouse gas emissions 
E)  a certification program attesting to the fact that a factory, laboratory, or office is operating under free-trade principles 
A)  the concept that all employees are valuable contributors to a firm's business and should be entrusted with decisions regarding their work 
B)  a certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance 
C)  a certification program attesting to the fact that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
D)  a standardized method of evaluating a company's greenhouse gas emissions 
E)  a certification program attesting to the fact that a factory, laboratory, or office is operating under free-trade principles

Question 20

Machine,woodworking,and dry cleaning shops typically use which type of layout?

Accepted Answer

A)  product 
B)  custom-products 
C)  same-steps 
D)  hybrid 
E)  make-to-stock 
A)  product 
B)  custom-products 
C)  same-steps 
D)  hybrid 
E)  make-to-stock

Which of the following is NOT a major objective of JIT production?

A decision to use Measurement Strategy Beta would assume which of the following?

Which of the following would be MOST similar to a decision to use Measurement Strategy Alpha and Measurement Strategy Beta together?

Are there any potential negative consequences of switching to a just-in-time production system? Explain.

When Ford assembles parts into a Ford Focus,it creates which type of utility?

Which term refers to the flow of information,materials,and services from raw-materials suppliers through stages in the operations process until the product reaches the end customer?

Describe the five most commonly used tools for TQM.

Which program certifies improvements in environmental performance?

Which of the following would be considered a high-contact system?

The choice to use only Measurement Strategy Gamma would be vulnerable to criticism in what way?

In a business,whose job is it to draw up plans to transform resources into products and bring together basic resources,such as knowledge,physical materials,equipment,and labor?

Which of the following BEST describes competitive product analysis?

Which term describes the idea that quality belongs to each person who creates it while performing a job?

Which of the following BEST describes quality ownership?

Managers can work to reduce waste,inefficiency,and poor performance by examining procedures on a step-by-step basis.Which term describes this process?

Which term describes services that cannot be produced ahead of time?

Why does each company's operations capability match up with its business strategy?

Which of the following,if true,might justify the relocation as a prudent move from the human resource point of view?

Which of the following BEST describes ISO 14000?

Machine,woodworking,and dry cleaning shops typically use which type of layout?

The U.S.Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters

Exam 7: Operations Management and Quality for Producing Goods and Services

Which of the following is NOT a major objective of JIT production?

A decision to use Measurement Strategy Beta would assume which of the following?

Which of the following would be MOST similar to a decision to use Measurement Strategy Alpha and Measurement Strategy Beta together?

Are there any potential negative consequences of switching to a just-in-time production system? Explain.

When Ford assembles parts into a Ford Focus,it creates which type of utility?

Which term refers to the flow of information,materials,and services from raw-materials suppliers through stages in the operations process until the product reaches the end customer?

Describe the five most commonly used tools for TQM.

Which program certifies improvements in environmental performance?

Which of the following would be considered a high-contact system?

The choice to use only Measurement Strategy Gamma would be vulnerable to criticism in what way?

In a business,whose job is it to draw up plans to transform resources into products and bring together basic resources,such as knowledge,physical materials,equipment,and labor?

Which of the following BEST describes competitive product analysis?

Which term describes the idea that quality belongs to each person who creates it while performing a job?

Which of the following BEST describes quality ownership?

Managers can work to reduce waste,inefficiency,and poor performance by examining procedures on a step-by-step basis.Which term describes this process?

Which term describes services that cannot be produced ahead of time?

Why does each company's operations capability match up with its business strategy?

Which of the following,if true,might justify the relocation as a prudent move from the human resource point of view?

Which of the following BEST describes ISO 14000?

Machine,woodworking,and dry cleaning shops typically use which type of layout?

The U.S.Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters