Question 1

What term describes a special ability that production does especially well to outperform the competition?

Accepted Answer

A)  supply chain management 
B)  total quality management 
C)  process engineering 
D)  operations capability 
E)  value-added analysis 
A)  supply chain management 
B)  total quality management 
C)  process engineering 
D)  operations capability 
E)  value-added analysis

Question 2

The check-processing operations at your bank would be considered to be which type of system?

Accepted Answer

A)  high-contact 
B)  low-contact 
C)  dynamic 
D)  synthetic 
E)  performance 
A)  high-contact 
B)  low-contact 
C)  dynamic 
D)  synthetic 
E)  performance

Question 3

Outsourcing has led to increasingly global supply chains.Describe three ways that a more global supply chain might be risky for a company that outsources.

Accepted Answer

While outsourcing has usually been profi

Question 4

Successful companies,such as 3M and FedEx,use the same operations strategy.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following questions is LEAST relevant to the issue of whether the company should switch to a just-in-time logistics system?

Accepted Answer

A)  Is demand for Clean Sweep's products predictable? 
B)  Can suppliers assure fast, frequent, and flexible delivery? 
C)  Is technology available to manage the logistics? 
D)  Do end users currently favor making the transition? 
E)  Does Clean Sweep have access to accurate information about customer demand? 
A)  Is demand for Clean Sweep's products predictable? 
B)  Can suppliers assure fast, frequent, and flexible delivery? 
C)  Is technology available to manage the logistics? 
D)  Do end users currently favor making the transition? 
E)  Does Clean Sweep have access to accurate information about customer demand?

Question 6

The biggest challenge of TQM is motivating employees throughout the company to achieve quality goals.

Accepted Answer

A) True 
 B)False

Question 7

Which term refers to the fundamental rethinking and radical redesign of a business activity to achieve dramatic improvements in performance?

Accepted Answer

A)  supply chain management 
B)  business process reengineering 
C)  total quality management 
D)  quality ownership 
E)  quality control 
A)  supply chain management 
B)  business process reengineering 
C)  total quality management 
D)  quality ownership 
E)  quality control

Question 8

Managers of a restaurant eat at a competing restaurant in order to identify desirable improvements in their own operations; this illustrates quality control.

Accepted Answer

A) True 
 B)False

Question 9

Which operations capability has FedEx given greatest credit for winning orders (business)in the marketplace?

Accepted Answer

A)  quality 
B)  low cost 
C)  flexibility 
D)  dependability 
E)  accessibility 
A)  quality 
B)  low cost 
C)  flexibility 
D)  dependability 
E)  accessibility

Question 10

In a TQM environment,what are some steps that companies use to emphasize the importance of quality?

Accepted Answer

To ensure high-quality goods and service

Question 11

What is the name for a production system in which all the needed materials and parts arrive at the precise moment they are required for each production stage?

Accepted Answer

A)  quality control system 
B)  process control system 
C)  just-in-time production 
D)  standardized production 
E)  custom-products production 
A)  quality control system 
B)  process control system 
C)  just-in-time production 
D)  standardized production 
E)  custom-products production

Question 12

Which of the following,if true,would strengthen the argument for the shift to a just-in-time inventory system?

Accepted Answer

A)  Clean Sweep's storage and handling costs are significant. 
B)  Clean Sweep's suppliers have not adopted just-in-time systems. 
C)  The current system requires higher inventory levels during the summer as compared to the winter. 
D)  Demand for Sparkle varies depending on the promotional strategies of Clean Sweep's retail partners. 
E)  Sparkle comes in many varieties, none of which is more popular than the leading brand. 
A)  Clean Sweep's storage and handling costs are significant. 
B)  Clean Sweep's suppliers have not adopted just-in-time systems. 
C)  The current system requires higher inventory levels during the summer as compared to the winter. 
D)  Demand for Sparkle varies depending on the promotional strategies of Clean Sweep's retail partners. 
E)  Sparkle comes in many varieties, none of which is more popular than the leading brand.

Question 13

Would a make-to-stock or make-to-order operations process be most efficient for the production of Sky Cruisers? Explain.

Accepted Answer

A make-to-stock operation would allow Sk

Question 14

Which of the following is a scheduling tool that breaks down large projects into steps to be performed and specifies the time required to perform each one?

Accepted Answer

A)  Myers graphic 
B)  critical path chart 
C)  Gantt chart 
D)  process analysis graph 
E)  master schedule 
A)  Myers graphic 
B)  critical path chart 
C)  Gantt chart 
D)  process analysis graph 
E)  master schedule

Question 15

Which of the following BEST describes supply chain management?

Accepted Answer

A)  the principle of improving the supply chain by focusing on the slowest step in the chain 
B)  a limitation on the number of suppliers allowed to supply a particular company 
C)  complete movement of raw materials throughout a manufacturing or service facility 
D)  a cost-reduction program in which wholesalers and retailers are eliminated in an effort to entice consumers to purchase directly from manufacturers 
E)  the principle of looking at the supply chain as a whole in order to improve the overall flow through the system 
A)  the principle of improving the supply chain by focusing on the slowest step in the chain 
B)  a limitation on the number of suppliers allowed to supply a particular company 
C)  complete movement of raw materials throughout a manufacturing or service facility 
D)  a cost-reduction program in which wholesalers and retailers are eliminated in an effort to entice consumers to purchase directly from manufacturers 
E)  the principle of looking at the supply chain as a whole in order to improve the overall flow through the system

Question 16

Just-in-time (JIT)production systems normally require large amounts of "safety stock" to be maintained in a firm's warehouse.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following,if true,would weaken the argument for the shift to a just-in-time logistics system?

Accepted Answer

A)  Carrying too much inventory results in higher than necessary inventory-carrying costs. 
B)  Under the new system, the company would have inventory sufficient for fewer days of operations. 
C)  Clean Sweep's most important suppliers prefer a flexible supply schedule. 
D)  Implementing the system would require an extensive overhaul of the existing supply chain. 
E)  Demand for Clean Sweep's products is stable and predictable. 
A)  Carrying too much inventory results in higher than necessary inventory-carrying costs. 
B)  Under the new system, the company would have inventory sufficient for fewer days of operations. 
C)  Clean Sweep's most important suppliers prefer a flexible supply schedule. 
D)  Implementing the system would require an extensive overhaul of the existing supply chain. 
E)  Demand for Clean Sweep's products is stable and predictable.

Question 18

Tootsie Roll Industry's corporate principle,"We run a trim operation and continually strive to eliminate waste,minimize costs,and implement performance improvements," is an example of which of the following?

Accepted Answer

A)  just-in-time production 
B)  benchmarking 
C)  a quality circle 
D)  competitive product analysis 
E)  value-added analysis 
A)  just-in-time production 
B)  benchmarking 
C)  a quality circle 
D)  competitive product analysis 
E)  value-added analysis

Question 19

What is an operations capability?

Accepted Answer

Operations capability refers to the acti

Question 20

Explain time,place,and form utility.

Accepted Answer

Time utility is created when a company m

What term describes a special ability that production does especially well to outperform the competition?

The check-processing operations at your bank would be considered to be which type of system?

Outsourcing has led to increasingly global supply chains.Describe three ways that a more global supply chain might be risky for a company that outsources.

Successful companies,such as 3M and FedEx,use the same operations strategy.

Which of the following questions is LEAST relevant to the issue of whether the company should switch to a just-in-time logistics system?

The biggest challenge of TQM is motivating employees throughout the company to achieve quality goals.

Which term refers to the fundamental rethinking and radical redesign of a business activity to achieve dramatic improvements in performance?

Managers of a restaurant eat at a competing restaurant in order to identify desirable improvements in their own operations; this illustrates quality control.

Which operations capability has FedEx given greatest credit for winning orders (business)in the marketplace?

In a TQM environment,what are some steps that companies use to emphasize the importance of quality?

What is the name for a production system in which all the needed materials and parts arrive at the precise moment they are required for each production stage?

Which of the following,if true,would strengthen the argument for the shift to a just-in-time inventory system?

Would a make-to-stock or make-to-order operations process be most efficient for the production of Sky Cruisers? Explain.

Which of the following is a scheduling tool that breaks down large projects into steps to be performed and specifies the time required to perform each one?

Which of the following BEST describes supply chain management?

Just-in-time (JIT)production systems normally require large amounts of "safety stock" to be maintained in a firm's warehouse.

Which of the following,if true,would weaken the argument for the shift to a just-in-time logistics system?

Tootsie Roll Industry's corporate principle,"We run a trim operation and continually strive to eliminate waste,minimize costs,and implement performance improvements," is an example of which of the following?

What is an operations capability?

Explain time,place,and form utility.

The U.S.Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters

Exam 7: Operations Management and Quality for Producing Goods and Services

What term describes a special ability that production does especially well to outperform the competition?

The check-processing operations at your bank would be considered to be which type of system?

Outsourcing has led to increasingly global supply chains.Describe three ways that a more global supply chain might be risky for a company that outsources.

Successful companies,such as 3M and FedEx,use the same operations strategy.

Which of the following questions is LEAST relevant to the issue of whether the company should switch to a just-in-time logistics system?

The biggest challenge of TQM is motivating employees throughout the company to achieve quality goals.

Which term refers to the fundamental rethinking and radical redesign of a business activity to achieve dramatic improvements in performance?

Managers of a restaurant eat at a competing restaurant in order to identify desirable improvements in their own operations; this illustrates quality control.

Which operations capability has FedEx given greatest credit for winning orders (business)in the marketplace?

In a TQM environment,what are some steps that companies use to emphasize the importance of quality?

What is the name for a production system in which all the needed materials and parts arrive at the precise moment they are required for each production stage?

Which of the following,if true,would strengthen the argument for the shift to a just-in-time inventory system?

Would a make-to-stock or make-to-order operations process be most efficient for the production of Sky Cruisers? Explain.

Which of the following is a scheduling tool that breaks down large projects into steps to be performed and specifies the time required to perform each one?

Which of the following BEST describes supply chain management?

Just-in-time (JIT)production systems normally require large amounts of "safety stock" to be maintained in a firm's warehouse.

Which of the following,if true,would weaken the argument for the shift to a just-in-time logistics system?

Tootsie Roll Industry's corporate principle,"We run a trim operation and continually strive to eliminate waste,minimize costs,and implement performance improvements," is an example of which of the following?

What is an operations capability?

Explain time,place,and form utility.

The U.S.Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters