Question 1

The sameness of product quality from unit to unit is referred to by which term?

Accepted Answer

A)  utility 
B)  reliability 
C)  performance 
D)  consistency 
E)  quality control 
A)  utility 
B)  reliability 
C)  performance 
D)  consistency 
E)  quality control

Question 2

As part of an effort to evaluate work activities and paperwork to determine the value they add for customers,Hewlett-Packard simplified its contracts and reduced them from twenty pages to as few as two.In this example,HP engaged in which?

Accepted Answer

A)  value-added analysis 
B)  benchmarking 
C)  getting closer to the customer 
D)  supply chain management 
E)  follow-up 
A)  value-added analysis 
B)  benchmarking 
C)  getting closer to the customer 
D)  supply chain management 
E)  follow-up

Question 3

Operations control includes materials management and quality control.

Accepted Answer

A) True 
 B)False

Question 4

Because supply chain strategy is based on the collective effort of a number of firms,no one firm in the chain gains a competitive advantage.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following BEST describes total quality management?

Accepted Answer

A)  the principle that quality belongs to each person who creates it while performing a job 
B)  the consistency of a product's quality from unit to unit 
C)  the sum of all activities involved in getting high-quality products into the marketplace 
D)  the process by which a company analyzes a competitor's products to identify desirable improvements 
E)  a certification program attesting that an operations process has met rigorous requirements 
A)  the principle that quality belongs to each person who creates it while performing a job 
B)  the consistency of a product's quality from unit to unit 
C)  the sum of all activities involved in getting high-quality products into the marketplace 
D)  the process by which a company analyzes a competitor's products to identify desirable improvements 
E)  a certification program attesting that an operations process has met rigorous requirements

Question 6

What advantages could Sky Scooters expect from switching to a just-in-time production system?

Accepted Answer

Just-in-time systems save money by reduc

Question 7

When a worker at Toshiba takes apart a Xerox copier and tests each component,the worker is engaging in which activity?

Accepted Answer

A)  competitive product analysis 
B)  benchmarking 
C)  total quality management 
D)  quality reliability analysis 
E)  value-added analysis 
A)  competitive product analysis 
B)  benchmarking 
C)  total quality management 
D)  quality reliability analysis 
E)  value-added analysis

Question 8

When a company makes products available where they are convenient for consumers,it creates which type of utility?

Accepted Answer

A)  time 
B)  form 
C)  place 
D)  possession 
E)  leisure 
A)  time 
B)  form 
C)  place 
D)  possession 
E)  leisure

Question 9

ISO 9000 is a certification program attesting that a factory,laboratory,or office has met the rigorous requirements set by the International Organization for Standardization.

Accepted Answer

A) True 
 B)False

Question 10

3M uses which strategy for attracting customers?

Accepted Answer

A)  quality 
B)  low-cost 
C)  dependability 
D)  flexibility 
E)  consistency 
A)  quality 
B)  low-cost 
C)  dependability 
D)  flexibility 
E)  consistency

Question 11

Which of the following BEST describes value-added analysis?

Accepted Answer

A)  a TQM tool in which groups of employees work together to improve quality 
B)  the process of evaluating all work activities, materials flows, and paperwork to determine the value that they create for customers 
C)  the process by which a company implements the best practices from its own past performance and those of other companies to improve its own products 
D)  the process by which a company analyzes a product to identify possible improvements 
E)  a total company commitment to quality management at every stage of the process 
A)  a TQM tool in which groups of employees work together to improve quality 
B)  the process of evaluating all work activities, materials flows, and paperwork to determine the value that they create for customers 
C)  the process by which a company implements the best practices from its own past performance and those of other companies to improve its own products 
D)  the process by which a company analyzes a product to identify possible improvements 
E)  a total company commitment to quality management at every stage of the process

Question 12

Automobile,food-processing,and television assembly plants use which type of layout?

Accepted Answer

A)  make-to-order 
B)  location 
C)  custom-products 
D)  quality 
E)  same-steps 
A)  make-to-order 
B)  location 
C)  custom-products 
D)  quality 
E)  same-steps

Question 13

Which of the following,if true,would strengthen the argument for being a low-cost player?

Accepted Answer

A)  Customers who believe that they need high levels of customer service are more likely to choose a niche retailer. 
B)  An expected upturn in the economy will increase consumer purchasing power. 
C)  Being the low-cost player requires a company to examine every aspect of its supply chain in order to identify opportunities to improve efficiency. 
D)  EZTrade has a longer history selling clothes for men and women than it has selling clothes for children. 
E)  The retailer's logistics operations are more efficient than the industry norm. 
A)  Customers who believe that they need high levels of customer service are more likely to choose a niche retailer. 
B)  An expected upturn in the economy will increase consumer purchasing power. 
C)  Being the low-cost player requires a company to examine every aspect of its supply chain in order to identify opportunities to improve efficiency. 
D)  EZTrade has a longer history selling clothes for men and women than it has selling clothes for children. 
E)  The retailer's logistics operations are more efficient than the industry norm.

Question 14

Equipment and people are grouped according to function in which type of production layout?

Accepted Answer

A)  cellular 
B)  same-steps 
C)  custom-products 
D)  supply-chain 
E)  service 
A)  cellular 
B)  same-steps 
C)  custom-products 
D)  supply-chain 
E)  service

Question 15

Which term refers to a set of methods and technologies used to produce a good or service?

Accepted Answer

A)  contingency plan 
B)  production episode 
C)  reduction 
D)  methods plan 
E)  operations process 
A)  contingency plan 
B)  production episode 
C)  reduction 
D)  methods plan 
E)  operations process

Question 16

In operations control,production managers monitor production performance by which method?

Accepted Answer

A)  comparing results with detailed plans and schedules 
B)  checking on each worker on the production floor 
C)  observing activities from a platform above the workers 
D)  constantly talking with employees involved 
E)  performing spot checks of worker performance 
A)  comparing results with detailed plans and schedules 
B)  checking on each worker on the production floor 
C)  observing activities from a platform above the workers 
D)  constantly talking with employees involved 
E)  performing spot checks of worker performance

Question 17

Which of the following is the ability of a product to satisfy a human want or need?

Accepted Answer

A)  utility 
B)  relative advantage 
C)  content 
D)  satisfaction 
E)  capacity 
A)  utility 
B)  relative advantage 
C)  content 
D)  satisfaction 
E)  capacity

Question 18

In a low-contact system,the customer must be a part of the system to receive the service.

Accepted Answer

A) True 
 B)False

Question 19

The choice to use only Measurement Strategy Beta would be vulnerable to criticism because it would give the software programmers an incentive to do what?

Accepted Answer

A)  make overly optimistic commitments to customer-facing employees at the company 
B)  spend too much time checking their code in order to eliminate any possibility of error 
C)  develop projects that meet programming requirements, but not market requirements 
D)  skip the quality assurance checks that reveal the most damaging software errors 
E)  produce more lines of code than is required to perform a given function 
A)  make overly optimistic commitments to customer-facing employees at the company 
B)  spend too much time checking their code in order to eliminate any possibility of error 
C)  develop projects that meet programming requirements, but not market requirements 
D)  skip the quality assurance checks that reveal the most damaging software errors 
E)  produce more lines of code than is required to perform a given function

Question 20

Which of the following BEST describes ISO 9000?

Accepted Answer

A)  the concept that all employees are valuable contributors to a firm's business, and should be entrusted with decisions regarding their work 
B)  the redesigning of business processes to improve performance, quality, and productivity 
C)  a program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
D)  a certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance 
E)  the process of evaluating all work activities to determine the value they add for customers 
A)  the concept that all employees are valuable contributors to a firm's business, and should be entrusted with decisions regarding their work 
B)  the redesigning of business processes to improve performance, quality, and productivity 
C)  a program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
D)  a certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance 
E)  the process of evaluating all work activities to determine the value they add for customers

The sameness of product quality from unit to unit is referred to by which term?

As part of an effort to evaluate work activities and paperwork to determine the value they add for customers,Hewlett-Packard simplified its contracts and reduced them from twenty pages to as few as two.In this example,HP engaged in which?

Operations control includes materials management and quality control.

Because supply chain strategy is based on the collective effort of a number of firms,no one firm in the chain gains a competitive advantage.

Which of the following BEST describes total quality management?

What advantages could Sky Scooters expect from switching to a just-in-time production system?

When a worker at Toshiba takes apart a Xerox copier and tests each component,the worker is engaging in which activity?

When a company makes products available where they are convenient for consumers,it creates which type of utility?

ISO 9000 is a certification program attesting that a factory,laboratory,or office has met the rigorous requirements set by the International Organization for Standardization.

3M uses which strategy for attracting customers?

Which of the following BEST describes value-added analysis?

Automobile,food-processing,and television assembly plants use which type of layout?

Which of the following,if true,would strengthen the argument for being a low-cost player?

Equipment and people are grouped according to function in which type of production layout?

Which term refers to a set of methods and technologies used to produce a good or service?

In operations control,production managers monitor production performance by which method?

Which of the following is the ability of a product to satisfy a human want or need?

In a low-contact system,the customer must be a part of the system to receive the service.

The choice to use only Measurement Strategy Beta would be vulnerable to criticism because it would give the software programmers an incentive to do what?

Which of the following BEST describes ISO 9000?

The U.S.Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters

Exam 7: Operations Management and Quality for Producing Goods and Services

The sameness of product quality from unit to unit is referred to by which term?

As part of an effort to evaluate work activities and paperwork to determine the value they add for customers,Hewlett-Packard simplified its contracts and reduced them from twenty pages to as few as two.In this example,HP engaged in which?

Operations control includes materials management and quality control.

Because supply chain strategy is based on the collective effort of a number of firms,no one firm in the chain gains a competitive advantage.

Which of the following BEST describes total quality management?

What advantages could Sky Scooters expect from switching to a just-in-time production system?

When a worker at Toshiba takes apart a Xerox copier and tests each component,the worker is engaging in which activity?

When a company makes products available where they are convenient for consumers,it creates which type of utility?

ISO 9000 is a certification program attesting that a factory,laboratory,or office has met the rigorous requirements set by the International Organization for Standardization.

3M uses which strategy for attracting customers?

Which of the following BEST describes value-added analysis?

Automobile,food-processing,and television assembly plants use which type of layout?

Which of the following,if true,would strengthen the argument for being a low-cost player?

Equipment and people are grouped according to function in which type of production layout?

Which term refers to a set of methods and technologies used to produce a good or service?

In operations control,production managers monitor production performance by which method?

Which of the following is the ability of a product to satisfy a human want or need?

In a low-contact system,the customer must be a part of the system to receive the service.

The choice to use only Measurement Strategy Beta would be vulnerable to criticism because it would give the software programmers an incentive to do what?

Which of the following BEST describes ISO 9000?

The U.S.Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

Information Technology (IT)for Business

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters