Question 1

In ________, the number of approved suppliers is reduced to just a few.

Accepted Answer

A)  multiple sourcing 
B)  generic sourcing 
C)  dual sourcing 
D)  constricted sourcing 
E)  selective sourcing 
A)  multiple sourcing 
B)  generic sourcing 
C)  dual sourcing 
D)  constricted sourcing 
E)  selective sourcing C

Question 2

The ________ section of ISO/TS 16949 is responsible for developing policy, communicating with the organization relative to customer service, and establishing quality objectives.

Accepted Answer

A)  management responsibility 
B)  resource management 
C)  product realization 
D)  measurement, analysis, and improvement 
E)  quality management system 
A)  management responsibility 
B)  resource management 
C)  product realization 
D)  measurement, analysis, and improvement 
E)  quality management system A

Question 3

Supplier audits tend to have the developmental component that is found in supplier development programs.

Accepted Answer

A) True 
 B)False  False

Question 4

Differentiate between single sourcing and dual sourcing.

Accepted Answer

Single sourcing refers to narrowing down

Question 5

Describe the concept of the "chain of customers."

Accepted Answer

From a quality perspective, an interesti

Question 6

The first step for supplier development is to identify critical suppliers.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is not a section of ISO/TS 16949?

Accepted Answer

A)  management responsibility 
B)  product realization 
C)  resource management 
D)  measurement, analysis, and improvement 
E)  supplier development 
A)  management responsibility 
B)  product realization 
C)  resource management 
D)  measurement, analysis, and improvement 
E)  supplier development

Question 8

The certification program developed by General Motors was called Q1.

Accepted Answer

A) True 
 B)False

Question 9

Sole-source filters that are used in many companies rely on internal validation of quality programs.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following steps for supplier development involves cost, commitments of resources, metrics for improvement, project charters, accountability, and deliverables?

Accepted Answer

A)  Identify critical products and services. 
B)  Identify key projects. 
C)  Monitor status and modify strategies. 
D)  Identify critical suppliers. 
E)  Define details of agreement. 
A)  Identify critical products and services. 
B)  Identify key projects. 
C)  Monitor status and modify strategies. 
D)  Identify critical suppliers. 
E)  Define details of agreement.

Question 11

Supplier evaluation is a supplier development activity.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following best describes the hidden factory?

Accepted Answer

A)  system that links together supplier and customer information systems 
B)  non-value-chain activities having costs but no effect on the customer 
C)  firms involved in outsourcing business activities 
D)  disaggregation of a firm into its core activities 
E)  value-chain activities that add value for the customer 
A)  system that links together supplier and customer information systems 
B)  non-value-chain activities having costs but no effect on the customer 
C)  firms involved in outsourcing business activities 
D)  disaggregation of a firm into its core activities 
E)  value-chain activities that add value for the customer

Question 13

Customer relationship management is defined as a systems-based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is not a method or criteria for supplier development project selection?

Accepted Answer

A)  impact 
B)  ROI 
C)  feasibility 
D)  complexity 
E)  required investments 
A)  impact 
B)  ROI 
C)  feasibility 
D)  complexity 
E)  required investments

Question 15

Which of the following is not a core activity in the value chain?

Accepted Answer

A)  marketing and sales 
B)  operations 
C)  human resource management 
D)  service 
E)  inbound logistics 
A)  marketing and sales 
B)  operations 
C)  human resource management 
D)  service 
E)  inbound logistics

Question 16

________ is defined as a systems-based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers.

Accepted Answer

A)  Customer relationship management 
B)  Supplier relationship management system 
C)  Supplier development system 
D)  Project management 
E)  Supply chain quality management 
A)  Customer relationship management 
B)  Supplier relationship management system 
C)  Supplier development system 
D)  Project management 
E)  Supply chain quality management

Question 17

Which of the following services is not included in supplier relationship management systems?

Accepted Answer

A)  supplier scorecarding 
B)  spend analytics 
C)  gap analysis 
D)  sourcing execution 
E)  procurement execution 
A)  supplier scorecarding 
B)  spend analytics 
C)  gap analysis 
D)  sourcing execution 
E)  procurement execution

Question 18

List the capabilities of supplier relationship management systems in SAS ERP systems.

Accepted Answer

Supplier relationship management systems

Question 19

Which of the following is not a core value-chain activity?

Accepted Answer

A)  supplier management 
B)  inbound logistics 
C)  outbound logistics 
D)  transformation processes 
E)  accounting 
A)  supplier management 
B)  inbound logistics 
C)  outbound logistics 
D)  transformation processes 
E)  accounting

Question 20

Which of the following sections of ISO/TS 16949 requires the management to provide infrastructure such as bricks and mortar, equipment, and support systems?

Accepted Answer

A)  management responsibility 
B)  resource management 
C)  quality management system 
D)  product realization 
E)  measurement, analysis, and improvement 
A)  management responsibility 
B)  resource management 
C)  quality management system 
D)  product realization 
E)  measurement, analysis, and improvement

In ________, the number of approved suppliers is reduced to just a few.

The ________ section of ISO/TS 16949 is responsible for developing policy, communicating with the organization relative to customer service, and establishing quality objectives.

Supplier audits tend to have the developmental component that is found in supplier development programs.

Differentiate between single sourcing and dual sourcing.

Describe the concept of the "chain of customers."

The first step for supplier development is to identify critical suppliers.

Which of the following is not a section of ISO/TS 16949?

The certification program developed by General Motors was called Q1.

Sole-source filters that are used in many companies rely on internal validation of quality programs.

Which of the following steps for supplier development involves cost, commitments of resources, metrics for improvement, project charters, accountability, and deliverables?

Supplier evaluation is a supplier development activity.

Which of the following best describes the hidden factory?

Customer relationship management is defined as a systems-based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers.

Which of the following is not a method or criteria for supplier development project selection?

Which of the following is not a core activity in the value chain?

________ is defined as a systems-based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers.

Which of the following services is not included in supplier relationship management systems?

List the capabilities of supplier relationship management systems in SAS ERP systems.

Which of the following is not a core value-chain activity?

Which of the following sections of ISO/TS 16949 requires the management to provide infrastructure such as bricks and mortar, equipment, and support systems?

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 9: Managing Supplier Quality in the Supply Chain

In ________, the number of approved suppliers is reduced to just a few.

The ________ section of ISO/TS 16949 is responsible for developing policy, communicating with the organization relative to customer service, and establishing quality objectives.

Supplier audits tend to have the developmental component that is found in supplier development programs.

Differentiate between single sourcing and dual sourcing.

Describe the concept of the "chain of customers."

The first step for supplier development is to identify critical suppliers.

Which of the following is not a section of ISO/TS 16949?

The certification program developed by General Motors was called Q1.

Sole-source filters that are used in many companies rely on internal validation of quality programs.

Which of the following steps for supplier development involves cost, commitments of resources, metrics for improvement, project charters, accountability, and deliverables?

Supplier evaluation is a supplier development activity.

Which of the following best describes the hidden factory?

Customer relationship management is defined as a systems-based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers.

Which of the following is not a method or criteria for supplier development project selection?

Which of the following is not a core activity in the value chain?

________ is defined as a systems-based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers.

Which of the following services is not included in supplier relationship management systems?

List the capabilities of supplier relationship management systems in SAS ERP systems.

Which of the following is not a core value-chain activity?

Which of the following sections of ISO/TS 16949 requires the management to provide infrastructure such as bricks and mortar, equipment, and support systems?

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters