Question 1

Calculate the number of classes if there are 32 observations in a data set.

Accepted Answer

A)  7 
B)  6 
C)  5 
D)  4 
E)  3 
A)  7 
B)  6 
C)  5 
D)  4 
E)  3 C

Question 2

The PDCA cycle, utilized with the seven new quality tools, stands for process-discovery-conform-accept.

Accepted Answer

A) True 
 B)False  False

Question 3

Define a tree diagram and describe the steps used to complete a tree diagram.

Accepted Answer

A tree diagram is useful to identify the steps needed to address a given problem.
The following steps should be used to complete a tree diagram:
• Assemble the header cards from the affinity diagram. From these cards, choose the header card that represents the most important issue.
• Once the goal statement has been determined, ask, "What are the steps required to resolve or achieve this major objective or goal?"
• Once the major tasks have been identified, move to the next level under each task, and ask for the second level tasks, "What are the steps required to resolve or achieve this objective or goal?"
• Continue doing this for successive levels until you have exhausted your ideas for steps.

Question 4

The first step in completing a(n) ________ is to assemble the header cards from the affinity diagram.

Accepted Answer

A)  matrix diagram 
B)  tree diagram 
C)  prioritization grid 
D)  activity network diagram 
E)  interrelationship digraph 
A)  matrix diagram 
B)  tree diagram 
C)  prioritization grid 
D)  activity network diagram 
E)  interrelationship digraph

Question 5

A scatter diagram is a graphical representation of data in a bar chart format.

Accepted Answer

A) True 
 B)False

Question 6

Calculate the number of classes if there are 16 observations in a data set.

Accepted Answer

A)  7 
B)  6 
C)  5 
D)  4 
E)  3 
A)  7 
B)  6 
C)  5 
D)  4 
E)  3

Question 7

Define a scatter diagram and describe the steps involved in setting up a scatter plot.

Accepted Answer

A scatter diagram or scatter plot is use

Question 8

An affinity diagram creates a hierarchy of ideas on a large surface.

Accepted Answer

A) True 
 B)False

Question 9

The activity network diagram is also known as a PERT diagram or critical-path diagram and is used in controlling projects.

Accepted Answer

A) True 
 B)False

Question 10

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows:   If they construct a Pareto chart, what is the cumulative percentage of the two left most bars?

Accepted Answer

A)  20% 
B)  28% 
C)  54% 
D)  68% 
E)  80% 
A)  20% 
B)  28% 
C)  54% 
D)  68% 
E)  80%

Question 11

The "P" in the acronym SIPOC stands for ________.

Accepted Answer

A)  project 
B)  problem 
C)  people 
D)  process 
E)  product 
A)  project 
B)  problem 
C)  people 
D)  process 
E)  product

Question 12

The ________ is used to move to lower levels of abstraction in solving problems.

Accepted Answer

A)  cause-and-effect diagram 
B)  Pareto chart 
C)  control chart 
D)  histogram 
E)  scatter diagram 
A)  cause-and-effect diagram 
B)  Pareto chart 
C)  control chart 
D)  histogram 
E)  scatter diagram

Question 13

The ________ is also known as a PERT diagram or critical path diagram and is used in controlling projects.

Accepted Answer

A)  affinity diagram 
B)  tree diagram 
C)  activity network diagram 
D)  cause-and-effect diagram 
E)  matrix diagram 
A)  affinity diagram 
B)  tree diagram 
C)  activity network diagram 
D)  cause-and-effect diagram 
E)  matrix diagram

Question 14

The Pareto chart is one of the new seven tools for management.

Accepted Answer

A) True 
 B)False

Question 15

Control charts are used to determine whether a process will produce a product or service with consistent measurable properties.

Accepted Answer

A) True 
 B)False

Question 16

The matrix diagram is similar in concept to quality function deployment in its use of symbols, its layout, and its application.

Accepted Answer

A) True 
 B)False

Question 17

The usefulness of the balanced scorecard comes from integrating financial measures of business success along with nonfinancial, operational information about the business.

Accepted Answer

A) True 
 B)False

Question 18

Control charts are frequency charts that are aided by the 80/20 rule.

Accepted Answer

A) True 
 B)False

Question 19

A(n) ________ is useful to identify the steps needed to address the given problem.

Accepted Answer

A)  tree diagram 
B)  prioritization grid 
C)  activity network diagram 
D)  interrelationship digraph 
E)  affinity diagram 
A)  tree diagram 
B)  prioritization grid 
C)  activity network diagram 
D)  interrelationship digraph 
E)  affinity diagram

Question 20

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows:   If they construct a Pareto chart, how many of these categories are required to make up 86% of all complaints?

Accepted Answer

A)  1 
B)  2 
C)  3 
D)  4 
E)  5 
A)  1 
B)  2 
C)  3 
D)  4 
E)  5

Calculate the number of classes if there are 32 observations in a data set.

The PDCA cycle, utilized with the seven new quality tools, stands for process-discovery-conform-accept.

Define a tree diagram and describe the steps used to complete a tree diagram.

The first step in completing a(n) ________ is to assemble the header cards from the affinity diagram.

A scatter diagram is a graphical representation of data in a bar chart format.

Calculate the number of classes if there are 16 observations in a data set.

Define a scatter diagram and describe the steps involved in setting up a scatter plot.

An affinity diagram creates a hierarchy of ideas on a large surface.

The activity network diagram is also known as a PERT diagram or critical-path diagram and is used in controlling projects.

The "P" in the acronym SIPOC stands for ________.

The ________ is used to move to lower levels of abstraction in solving problems.

The ________ is also known as a PERT diagram or critical path diagram and is used in controlling projects.

The Pareto chart is one of the new seven tools for management.

Control charts are used to determine whether a process will produce a product or service with consistent measurable properties.

The matrix diagram is similar in concept to quality function deployment in its use of symbols, its layout, and its application.

The usefulness of the balanced scorecard comes from integrating financial measures of business success along with nonfinancial, operational information about the business.

Control charts are frequency charts that are aided by the 80/20 rule.

A(n) ________ is useful to identify the steps needed to address the given problem.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 10: The Tools of Quality

Calculate the number of classes if there are 32 observations in a data set.

The PDCA cycle, utilized with the seven new quality tools, stands for process-discovery-conform-accept.

Define a tree diagram and describe the steps used to complete a tree diagram.

The first step in completing a(n) ________ is to assemble the header cards from the affinity diagram.

A scatter diagram is a graphical representation of data in a bar chart format.

Calculate the number of classes if there are 16 observations in a data set.

Define a scatter diagram and describe the steps involved in setting up a scatter plot.

An affinity diagram creates a hierarchy of ideas on a large surface.

The activity network diagram is also known as a PERT diagram or critical-path diagram and is used in controlling projects.

The "P" in the acronym SIPOC stands for ________.

The ________ is used to move to lower levels of abstraction in solving problems.

The ________ is also known as a PERT diagram or critical path diagram and is used in controlling projects.

The Pareto chart is one of the new seven tools for management.

Control charts are used to determine whether a process will produce a product or service with consistent measurable properties.

The matrix diagram is similar in concept to quality function deployment in its use of symbols, its layout, and its application.

The usefulness of the balanced scorecard comes from integrating financial measures of business success along with nonfinancial, operational information about the business.

Control charts are frequency charts that are aided by the 80/20 rule.

A(n) ________ is useful to identify the steps needed to address the given problem.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters