Question 1

________ is defined as the fundamental rethinking and redesign of business processes.

Accepted Answer

A)  Process redesign 
B)  Benchmarking 
C)  Baselining 
D)  Reverse engineering 
E)  Restructuring 
A)  Process redesign 
B)  Benchmarking 
C)  Baselining 
D)  Reverse engineering 
E)  Restructuring A

Question 2

________ benchmarking involves observing how others compete.

Accepted Answer

A)  Strategic 
B)  Product 
C)  Performance 
D)  Functional 
E)  Process 
A)  Strategic 
B)  Product 
C)  Performance 
D)  Functional 
E)  Process A

Question 3

Toyota developed the world-class production system known as business process reengineering.

Accepted Answer

A) True 
 B)False  False

Question 4

Differentiate between financial ratios and productivity ratios of benchmarking data.

Accepted Answer

Financial ratios such as return on asset

Question 5

Explain the importance of using customer-related results as benchmarking data.

Accepted Answer

Customer-related results include custome

Question 6

Productivity ratios are useful in measuring the extent to which a firm effectively uses the scarce resources that are available to the firm.

Accepted Answer

A) True 
 B)False

Question 7

Ajax Carpet Cleaning promises to clean 100 square feet of carpet for $15.00. Their work standard for such a job is $5.00 for labor and $2.00 for cleaning supplies. Since they use the customer's electricity, there are no other inputs in to the cleaning process. What is their labor productivity?

Accepted Answer

A)  3.00 
B)  7.50 
C)  20.00 
D)  10.0 
E)  50.0 
A)  3.00 
B)  7.50 
C)  20.00 
D)  10.0 
E)  50.0

Question 8

Use the following information to answer the question(s) below.
A company has gathered the following financial information for itself and a competing firm. The company wishes to compare productivity for the two firms:
  
-Calculate the labor productivity of Firm A.

Accepted Answer

A)  19.2 
B)  24.0 
C)  20.8 
D)  26.0 
E)  9.6 
A)  19.2 
B)  24.0 
C)  20.8 
D)  26.0 
E)  9.6

Question 9

It is best to obtain training from organizations that are experienced with benchmarking and its potential legal liabilities.

Accepted Answer

A) True 
 B)False

Question 10

________ benchmarking often includes reverse engineering in order to develop new design ideas.

Accepted Answer

A)  Product 
B)  Strategic 
C)  Process 
D)  Financial 
E)  Functional 
A)  Product 
B)  Strategic 
C)  Process 
D)  Financial 
E)  Functional

Question 11

Breadth refers to the impact of the process redesign to the entire organization.

Accepted Answer

A) True 
 B)False

Question 12

Define process redesign. State the two factors that are critical to achieving success through process redesign.

Accepted Answer

Process redesign is defined as a fundame

Question 13

Firm A has a total factor productivity of 10.0 while Firm B has a total factor productivity of 8.0. Therefore, Firm B is the more productive firm and utilizes its resources most efficiently.

Accepted Answer

A) True 
 B)False

Question 14

The conversion process results in outputs that are eventually sold to customers.

Accepted Answer

A) True 
 B)False

Question 15

Give examples of quality measures and structural measures of benchmarking data.

Accepted Answer

Quality measures include conformance-bas

Question 16

________ benchmarking allows initiator firms to assess their competitive position by comparing products and services with those of target firms.

Accepted Answer

A)  Functional 
B)  Strategic 
C)  Product 
D)  Performance 
E)  Process 
A)  Functional 
B)  Strategic 
C)  Product 
D)  Performance 
E)  Process

Question 17

Business process maps are used to identify the exact performance measures and metrics needed from the target firm.

Accepted Answer

A) True 
 B)False

Question 18

The first step a benchmarking firm must take is to document current performance.

Accepted Answer

A) True 
 B)False

Question 19

A benchmark is an organization recognized for its exemplary operational performance.

Accepted Answer

A) True 
 B)False

Question 20

________ benchmarking to assess overall competitiveness can be accomplished by gathering and comparing business results using online databases such as Lexis/Nexis.

Accepted Answer

A)  Functional 
B)  Strategic 
C)  Product 
D)  Financial 
E)  Process 
A)  Functional 
B)  Strategic 
C)  Product 
D)  Financial 
E)  Process

________ is defined as the fundamental rethinking and redesign of business processes.

________ benchmarking involves observing how others compete.

Toyota developed the world-class production system known as business process reengineering.

Differentiate between financial ratios and productivity ratios of benchmarking data.

Explain the importance of using customer-related results as benchmarking data.

Productivity ratios are useful in measuring the extent to which a firm effectively uses the scarce resources that are available to the firm.

Ajax Carpet Cleaning promises to clean 100 square feet of carpet for $15.00. Their work standard for such a job is $5.00 for labor and $2.00 for cleaning supplies. Since they use the customer's electricity, there are no other inputs in to the cleaning process. What is their labor productivity?

Use the following information to answer the question(s) below. A company has gathered the following financial information for itself and a competing firm. The company wishes to compare productivity for the two firms: -Calculate the labor productivity of Firm A.

It is best to obtain training from organizations that are experienced with benchmarking and its potential legal liabilities.

________ benchmarking often includes reverse engineering in order to develop new design ideas.

Breadth refers to the impact of the process redesign to the entire organization.

Define process redesign. State the two factors that are critical to achieving success through process redesign.

Firm A has a total factor productivity of 10.0 while Firm B has a total factor productivity of 8.0. Therefore, Firm B is the more productive firm and utilizes its resources most efficiently.

The conversion process results in outputs that are eventually sold to customers.

Give examples of quality measures and structural measures of benchmarking data.

________ benchmarking allows initiator firms to assess their competitive position by comparing products and services with those of target firms.

Business process maps are used to identify the exact performance measures and metrics needed from the target firm.

The first step a benchmarking firm must take is to document current performance.

A benchmark is an organization recognized for its exemplary operational performance.

________ benchmarking to assess overall competitiveness can be accomplished by gathering and comparing business results using online databases such as Lexis/Nexis.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 6: The Voice of the Market

________ is defined as the fundamental rethinking and redesign of business processes.

________ benchmarking involves observing how others compete.

Toyota developed the world-class production system known as business process reengineering.

Differentiate between financial ratios and productivity ratios of benchmarking data.

Explain the importance of using customer-related results as benchmarking data.

Productivity ratios are useful in measuring the extent to which a firm effectively uses the scarce resources that are available to the firm.

Ajax Carpet Cleaning promises to clean 100 square feet of carpet for $15.00. Their work standard for such a job is $5.00 for labor and $2.00 for cleaning supplies. Since they use the customer's electricity, there are no other inputs in to the cleaning process. What is their labor productivity?

Use the following information to answer the question(s) below. A company has gathered the following financial information for itself and a competing firm. The company wishes to compare productivity for the two firms: -Calculate the labor productivity of Firm A.

It is best to obtain training from organizations that are experienced with benchmarking and its potential legal liabilities.

________ benchmarking often includes reverse engineering in order to develop new design ideas.

Breadth refers to the impact of the process redesign to the entire organization.

Define process redesign. State the two factors that are critical to achieving success through process redesign.

Firm A has a total factor productivity of 10.0 while Firm B has a total factor productivity of 8.0. Therefore, Firm B is the more productive firm and utilizes its resources most efficiently.

The conversion process results in outputs that are eventually sold to customers.

Give examples of quality measures and structural measures of benchmarking data.

________ benchmarking allows initiator firms to assess their competitive position by comparing products and services with those of target firms.

Business process maps are used to identify the exact performance measures and metrics needed from the target firm.

The first step a benchmarking firm must take is to document current performance.

A benchmark is an organization recognized for its exemplary operational performance.

________ benchmarking to assess overall competitiveness can be accomplished by gathering and comparing business results using online databases such as Lexis/Nexis.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters