Question 1

The "what" of a theoretical model involves the nature, direction, and extent of the relationship among variables.

Accepted Answer

A) True 
 B)False  False

Question 2

The Taguchi method provides a method for adjusting the mean of a process by optimizing controllable variables.

Accepted Answer

A) True 
 B)False  True

Question 3

The theory of scientific management was proposed by ________.

Accepted Answer

A)  Frederick W. Taylor 
B)  Joseph M. Juran 
C)  Philip Crosby 
D)  W. Edwards Deming 
E)  Kaoru Ishikawa 
A)  Frederick W. Taylor 
B)  Joseph M. Juran 
C)  Philip Crosby 
D)  W. Edwards Deming 
E)  Kaoru Ishikawa A

Question 4

Michael Hammer and James Champy are most closely identified with ________.

Accepted Answer

A)  statistical process control 
B)  reengineering 
C)  total quality management 
D)  benchmarking 
E)  Six Sigma quality 
A)  statistical process control 
B)  reengineering 
C)  total quality management 
D)  benchmarking 
E)  Six Sigma quality

Question 5

Constancy of purpose means that management commits resources in order to achieve quick returns and bottom-line results.

Accepted Answer

A) True 
 B)False

Question 6

________ refers to a process of setting annual goals, typically during a performance appraisal, that are binding to the employee.

Accepted Answer

A)  Just-in-time approach 
B)  Management by objective 
C)  In-process management 
D)  Parallel processing 
E)  Constancy of purpose 
A)  Just-in-time approach 
B)  Management by objective 
C)  In-process management 
D)  Parallel processing 
E)  Constancy of purpose

Question 7

Information analysis is core in the theoretical framework for quality management.

Accepted Answer

A) True 
 B)False

Question 8

Supplier focus is part of the framework for quality management.

Accepted Answer

A) True 
 B)False

Question 9

Building a theoretical framework for quality management begins with ________.

Accepted Answer

A)  engineering 
B)  operations 
C)  contingency 
D)  leadership 
E)  team building 
A)  engineering 
B)  operations 
C)  contingency 
D)  leadership 
E)  team building

Question 10

Management by objective refers to a process of setting annual goals that are binding on the employee.

Accepted Answer

A) True 
 B)False

Question 11

Strategic planning is at the core of quality management.

Accepted Answer

A) True 
 B)False

Question 12

What are the three steps proposed by Feigenbaum to improve quality?

Accepted Answer

A)  quality inspection, quality accountability, and quality control 
B)  quality leadership, quality technology, and organizational commitment 
C)  employee empowerment, total quality management, and statistical process control 
D)  self-directed work teams, employee empowerment, and total quality management 
E)  quality leadership, quality management, and total quality control 
A)  quality inspection, quality accountability, and quality control 
B)  quality leadership, quality technology, and organizational commitment 
C)  employee empowerment, total quality management, and statistical process control 
D)  self-directed work teams, employee empowerment, and total quality management 
E)  quality leadership, quality management, and total quality control

Question 13

Which of the following factors is not addressed by the reengineering approach to quality improvement?

Accepted Answer

A)  team approach 
B)  information analysis 
C)  strategic planning 
D)  customer focus 
E)  quality assurance 
A)  team approach 
B)  information analysis 
C)  strategic planning 
D)  customer focus 
E)  quality assurance

Question 14

The ________ of a theoretical model involves the nature, direction, and extent of the relationship among the variables.

Accepted Answer

A)  why 
B)  what 
C)  how 
D)  who-where-when 
E)  which 
A)  why 
B)  what 
C)  how 
D)  who-where-when 
E)  which

Question 15

Control involves gathering data about a process to ensure the process is consistent.

Accepted Answer

A) True 
 B)False

Question 16

Quality loss function and robust design are concepts included in ________.

Accepted Answer

A)  Ishikawa's quality philosophy 
B)  the Taguchi method 
C)  Deming's 14 points for management 
D)  the Juran trilogy 
E)  Pareto's law 
A)  Ishikawa's quality philosophy 
B)  the Taguchi method 
C)  Deming's 14 points for management 
D)  the Juran trilogy 
E)  Pareto's law

Question 17

Discuss the contributions of Philip Crosby to quality theory.

Accepted Answer

Crosby specified a quality improvement p

Question 18

Differentiate between control and breakthrough with an example.

Accepted Answer

According to Juran, control is a process

Question 19

According to Juran, the language of management is ________.

Accepted Answer

A)  labor 
B)  quality 
C)  money 
D)  performance 
E)  improvement 
A)  labor 
B)  quality 
C)  money 
D)  performance 
E)  improvement

Question 20

State Deming's 14 points for management.

Accepted Answer

Deming's 14 points for management repres

The "what" of a theoretical model involves the nature, direction, and extent of the relationship among variables.

The Taguchi method provides a method for adjusting the mean of a process by optimizing controllable variables.

The theory of scientific management was proposed by ________.

Michael Hammer and James Champy are most closely identified with ________.

Constancy of purpose means that management commits resources in order to achieve quick returns and bottom-line results.

________ refers to a process of setting annual goals, typically during a performance appraisal, that are binding to the employee.

Information analysis is core in the theoretical framework for quality management.

Supplier focus is part of the framework for quality management.

Building a theoretical framework for quality management begins with ________.

Management by objective refers to a process of setting annual goals that are binding on the employee.

Strategic planning is at the core of quality management.

What are the three steps proposed by Feigenbaum to improve quality?

Which of the following factors is not addressed by the reengineering approach to quality improvement?

The ________ of a theoretical model involves the nature, direction, and extent of the relationship among the variables.

Control involves gathering data about a process to ensure the process is consistent.

Quality loss function and robust design are concepts included in ________.

Discuss the contributions of Philip Crosby to quality theory.

Differentiate between control and breakthrough with an example.

According to Juran, the language of management is ________.

State Deming's 14 points for management.

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 2: Quality Theory

The "what" of a theoretical model involves the nature, direction, and extent of the relationship among variables.

The Taguchi method provides a method for adjusting the mean of a process by optimizing controllable variables.

The theory of scientific management was proposed by ________.

Michael Hammer and James Champy are most closely identified with ________.

Constancy of purpose means that management commits resources in order to achieve quick returns and bottom-line results.

________ refers to a process of setting annual goals, typically during a performance appraisal, that are binding to the employee.

Information analysis is core in the theoretical framework for quality management.

Supplier focus is part of the framework for quality management.

Building a theoretical framework for quality management begins with ________.

Management by objective refers to a process of setting annual goals that are binding on the employee.

Strategic planning is at the core of quality management.

What are the three steps proposed by Feigenbaum to improve quality?

Which of the following factors is not addressed by the reengineering approach to quality improvement?

The ________ of a theoretical model involves the nature, direction, and extent of the relationship among the variables.

Control involves gathering data about a process to ensure the process is consistent.

Quality loss function and robust design are concepts included in ________.

Discuss the contributions of Philip Crosby to quality theory.

Differentiate between control and breakthrough with an example.

According to Juran, the language of management is ________.

State Deming's 14 points for management.

Differing Perspectives on Quality

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters