Question 1

Supplier monitoring is an example of a preventive cost.

Accepted Answer

A) True 
 B)False  False

Question 2

Failure after the customer takes possession of the product results in a(n) ________ failure cost.

Accepted Answer

A)  indirect 
B)  generic 
C)  external 
D)  internal 
E)  direct 
A)  indirect 
B)  generic 
C)  external 
D)  internal 
E)  direct C

Question 3

________ goals are those goals that pertain to achieving a higher end that benefits not just the individual but the group.

Accepted Answer

A)  Substantive 
B)  Deterministic 
C)  Congruent 
D)  Superordinate 
E)  Hierarchical 
A)  Substantive 
B)  Deterministic 
C)  Congruent 
D)  Superordinate 
E)  Hierarchical D

Question 4

________ costs include costs such as training, quality planning, process engineering, and other costs associated with quality beforehand.

Accepted Answer

A)  Prevention 
B)  Process 
C)  Appraisal 
D)  Assessment 
E)  Failure 
A)  Prevention 
B)  Process 
C)  Appraisal 
D)  Assessment 
E)  Failure

Question 5

________ involves a power-sharing relationship between two or more individuals where the power is distributed unevenly.

Accepted Answer

A)  Leading 
B)  Empowerment 
C)  Planning 
D)  Organizing 
E)  Controlling 
A)  Leading 
B)  Empowerment 
C)  Planning 
D)  Organizing 
E)  Controlling

Question 6

What is the Lundvall-Juran Quality Cost Model?

Accepted Answer

Using the law of diminishing marginal re

Question 7

Discuss the importance of leadership as a key strategic variable for quality management.

Accepted Answer

Leadership is a key strategic variable f

Question 8

________ costs are associated with the direct costs of measuring quality.

Accepted Answer

A)  Failure 
B)  Appraisal 
C)  Assessment 
D)  Prevention 
E)  Process 
A)  Failure 
B)  Appraisal 
C)  Assessment 
D)  Prevention 
E)  Process

Question 9

Nothing can damage a quality improvement effort faster than management's failure to consider implementing changes that employees recommend.

Accepted Answer

A) True 
 B)False

Question 10

A case of ________ power is the mentor who is admired by his or her protégés who want to be like the mentor.

Accepted Answer

A)  reward 
B)  referent 
C)  legitimate 
D)  coercive 
E)  power of expertise 
A)  reward 
B)  referent 
C)  legitimate 
D)  coercive 
E)  power of expertise

Question 11

What are the three broad categories of the PAF paradigm?

Accepted Answer

A)  performance, appraisal, and functional costs 
B)  process, assessment, and failure costs 
C)  prevention, appraisal, and failure costs 
D)  performance, assessment, and failure costs 
E)  process, appraisal, and functional costs 
A)  performance, appraisal, and functional costs 
B)  process, assessment, and failure costs 
C)  prevention, appraisal, and failure costs 
D)  performance, assessment, and failure costs 
E)  process, appraisal, and functional costs

Question 12

Commitment to quality is measured ________.

Accepted Answer

A)  in decades 
B)  in quarters 
C)  in budget-cycles 
D)  annually 
E)  monthly 
A)  in decades 
B)  in quarters 
C)  in budget-cycles 
D)  annually 
E)  monthly

Question 13

If a leader is charismatic or charming and is followed because he or she is liked, then the leader has ________.

Accepted Answer

A)  referent power 
B)  coercive power 
C)  power of expertise 
D)  legitimate power 
E)  reward power 
A)  referent power 
B)  coercive power 
C)  power of expertise 
D)  legitimate power 
E)  reward power

Question 14

The forced-choice model is only useful for companies that are experienced in strategic planning.

Accepted Answer

A) True 
 B)False

Question 15

________ refers to the variables, definitions, components, and concepts that are included in the strategy.

Accepted Answer

A)  Content 
B)  Process 
C)  Prototype 
D)  Paradigm 
E)  Criterion 
A)  Content 
B)  Process 
C)  Prototype 
D)  Paradigm 
E)  Criterion

Question 16

Core competencies diminish with use.

Accepted Answer

A) True 
 B)False

Question 17

Acceptance of diversity is an example of a vision skill exhibited by a leader.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is considered a prevention cost?

Accepted Answer

A)  cost of troubleshooting 
B)  laboratory acceptance testing 
C)  warranty 
D)  supplier quality assurance 
E)  on-site performance tests 
A)  cost of troubleshooting 
B)  laboratory acceptance testing 
C)  warranty 
D)  supplier quality assurance 
E)  on-site performance tests

Question 19

Superordinate goals pertain to achieving a higher end that benefits not just the individual but the group.

Accepted Answer

A) True 
 B)False

Question 20

The Lundvall-Juran quality cost model states that as expenditures in appraisal activities increase, quality conformance should decrease.

Accepted Answer

A) True 
 B)False

Supplier monitoring is an example of a preventive cost.

Failure after the customer takes possession of the product results in a(n) ________ failure cost.

________ goals are those goals that pertain to achieving a higher end that benefits not just the individual but the group.

________ costs include costs such as training, quality planning, process engineering, and other costs associated with quality beforehand.

________ involves a power-sharing relationship between two or more individuals where the power is distributed unevenly.

What is the Lundvall-Juran Quality Cost Model?

Discuss the importance of leadership as a key strategic variable for quality management.

________ costs are associated with the direct costs of measuring quality.

Nothing can damage a quality improvement effort faster than management's failure to consider implementing changes that employees recommend.

A case of ________ power is the mentor who is admired by his or her protégés who want to be like the mentor.

What are the three broad categories of the PAF paradigm?

Commitment to quality is measured ________.

If a leader is charismatic or charming and is followed because he or she is liked, then the leader has ________.

The forced-choice model is only useful for companies that are experienced in strategic planning.

________ refers to the variables, definitions, components, and concepts that are included in the strategy.

Core competencies diminish with use.

Acceptance of diversity is an example of a vision skill exhibited by a leader.

Which of the following is considered a prevention cost?

Superordinate goals pertain to achieving a higher end that benefits not just the individual but the group.

The Lundvall-Juran quality cost model states that as expenditures in appraisal activities increase, quality conformance should decrease.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 4: Strategic Quality Planning

Supplier monitoring is an example of a preventive cost.

Failure after the customer takes possession of the product results in a(n) ________ failure cost.

________ goals are those goals that pertain to achieving a higher end that benefits not just the individual but the group.

________ costs include costs such as training, quality planning, process engineering, and other costs associated with quality beforehand.

________ involves a power-sharing relationship between two or more individuals where the power is distributed unevenly.

What is the Lundvall-Juran Quality Cost Model?

Discuss the importance of leadership as a key strategic variable for quality management.

________ costs are associated with the direct costs of measuring quality.

Nothing can damage a quality improvement effort faster than management's failure to consider implementing changes that employees recommend.

A case of ________ power is the mentor who is admired by his or her protégés who want to be like the mentor.

What are the three broad categories of the PAF paradigm?

Commitment to quality is measured ________.

If a leader is charismatic or charming and is followed because he or she is liked, then the leader has ________.

The forced-choice model is only useful for companies that are experienced in strategic planning.

________ refers to the variables, definitions, components, and concepts that are included in the strategy.

Core competencies diminish with use.

Acceptance of diversity is an example of a vision skill exhibited by a leader.

Which of the following is considered a prevention cost?

Superordinate goals pertain to achieving a higher end that benefits not just the individual but the group.

The Lundvall-Juran quality cost model states that as expenditures in appraisal activities increase, quality conformance should decrease.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters