Exam 14: Managing Quality Improvement Teams and Projects

Structured problem solving is a fact-based manner of gathering data regarding the problem and having the data analyzed by a disinterested observer to add weight to the claims of one of the conflicting parties.

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(True/False)

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Question 1

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True

Only preliminary data is required to perform baselining or intervention analysis effectively.

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(True/False)

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Question 2

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False

Briefly explain the situational leadership model.

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(Essay)

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Question 3

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An important aspect of leadership is the organization's preparedness to follow the leadership. The situational leadership model clarifies the interrelation between employee preparedness and effectiveness of leadership. According to Hersey and Blanchard, situational leadership is based on interplay among the following:
• The amount of guidance and direction a leader gives (task behavior)
• The amount of socioeconomic support a leader provides (relationship behavior)
• The readiness level that followers exhibit in performing a specific task, function, or objective
Therefore, effective leadership helps employees become competent and instills confidence in employees that they can do the job.

In the context of quality teams, ________ is the individual's need for supportive, cohesive, and friendly team relations.

(Multiple Choice)

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Question 4

During the ________ stage, teams develop ground rules.

(Multiple Choice)

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Question 5

Quality management is a vehicle by which leaders abdicate their responsibility.

(True/False)

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Question 6

Of the preconditions necessary for empowerment, ________ means employees must know what is expected of them and be given authority over their own work.

(Multiple Choice)

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Question 7

Some of the meeting structured process techniques, such as silent voting and idea writing, help team members reach consensus rapidly.

(True/False)

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Question 8

In the context of quality teams, ________ is the need for individuals to have opportunities to use their creativity and potential during the course of a project and to enjoy good working conditions.

(Multiple Choice)

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Question 9

Provide some of the sources of team conflict and briefly describe the four stages of the conflict resolution process.

(Essay)

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Question 10

In the ________ stage of the conflict resolution process, people are at odds, and competition or aggression ensues.

(Multiple Choice)

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Question 11

During the forming stage, teams develop ground rules.

(True/False)

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Question 12

Perform a cost-benefit analysis with payback period calculation for a project where indirect costs are $40,000, direct costs are $15,000, and annualized benefits are $55,000.

(Essay)

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Question 13

Perform a cost-benefit analysis with payback period calculation using the following data: Direct Costs • 15 laptops-$1,850/each • A server-$2,100 • Network installation-$16,500 • Software-$22,500 Indirect Costs • Training-$10,000 Annualized Benefits • Increased capacity-$250,000

(Multiple Choice)

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Question 14

In an activity network diagram, slack time = late start - early start

(True/False)

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Question 15

What are the benefits of establishing team ground rules? Provide three examples of common ground rules for effective teams.

(Essay)

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Question 16

In a study of project managers who were involved in project teams, two of the motivators that emerged were creative autonomy and recognition for personal achievement.

(True/False)

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Question 17

Of the preconditions necessary for empowerment, ________ means that if employees are to make decisions related to their jobs, they need the right managerial information.

(Multiple Choice)

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Question 18

During the planning stage of the project, the team should refer to the work breakdown structure and identify measures against which team performance can be judged.

(True/False)

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Question 19

Avoidance involves letting things work themselves out without involving a leader.

(True/False)

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Question 20

Showing 1 - 20 of 101

Structured problem solving is a fact-based manner of gathering data regarding the problem and having the data analyzed by a disinterested observer to add weight to the claims of one of the conflicting parties.

Only preliminary data is required to perform baselining or intervention analysis effectively.

Briefly explain the situational leadership model.

In the context of quality teams, ________ is the individual's need for supportive, cohesive, and friendly team relations.

During the ________ stage, teams develop ground rules.

Quality management is a vehicle by which leaders abdicate their responsibility.

Of the preconditions necessary for empowerment, ________ means employees must know what is expected of them and be given authority over their own work.

Some of the meeting structured process techniques, such as silent voting and idea writing, help team members reach consensus rapidly.

In the context of quality teams, ________ is the need for individuals to have opportunities to use their creativity and potential during the course of a project and to enjoy good working conditions.

Provide some of the sources of team conflict and briefly describe the four stages of the conflict resolution process.

In the ________ stage of the conflict resolution process, people are at odds, and competition or aggression ensues.

During the forming stage, teams develop ground rules.

Perform a cost-benefit analysis with payback period calculation for a project where indirect costs are $40,000, direct costs are $15,000, and annualized benefits are $55,000.

Perform a cost-benefit analysis with payback period calculation using the following data: Direct Costs • 15 laptops-$1,850/each • A server-$2,100 • Network installation-$16,500 • Software-$22,500 Indirect Costs • Training-$10,000 Annualized Benefits • Increased capacity-$250,000

In an activity network diagram, slack time = late start - early start

What are the benefits of establishing team ground rules? Provide three examples of common ground rules for effective teams.

In a study of project managers who were involved in project teams, two of the motivators that emerged were creative autonomy and recognition for personal achievement.

Of the preconditions necessary for empowerment, ________ means that if employees are to make decisions related to their jobs, they need the right managerial information.

During the planning stage of the project, the team should refer to the work breakdown structure and identify measures against which team performance can be judged.

Avoidance involves letting things work themselves out without involving a leader.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Implementing and Validating the Quality System

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