Exam 3: Global Supply Chain Quality and International Quality Standards

The benefits of licensing and partnering are that the exporting firm does not have to globalize to make sales in international markets.

Which of the following is not one of Shingo's seven wastes?

The main purpose of a Baldrige site visit is to collect additional information on each of the seven evaluation criteria.

________ is the European standard for quality that has been expanded worldwide.

The ________ environment facing globalizing corporations refers to cultural factors such as language, business customs, customer preferences, and patterns of communication.

________ produce their products and ship them internationally.

Explain the role of exporters in international markets. What are the difficulties they face?

Which of the following Baldrige criteria examines key aspects such as customer focus in design, work system, design for services and products, support processes, and processes relating to partners?

By licensing, a U.S. firm can allow foreign firms to sell in restricted markets while using the design of the original designer.

Organizing by getting rid of the unnecessary materials is called seiri.

By changing their ________ environment, firms locate themselves near to or far away from natural resources.

The European Quality Award focuses on those things that lead to customer service and improved products, whereas the Baldrige criterion focuses on employee satisfaction as an outcome of the quality system.

With respect to the five S's, organizing by getting rid of the unnecessary files, forms, and other materials is called ________.

In the ________ approach, the scores required to win the state awards are lower than those for the national awards.

Describe the differences between the task environment and the social environment of a firm.

Through licensing, firms are able to reach international markets without having to establish international supply chains or marketing arms.

A productive system whose focus is on optimizing processes through the philosophy of continual improvement is called ________.

The idea behind preventive maintenance is that the worst condition a machine should ever be in is on the day it is purchased.

Customer focus and workforce focus are categories of the Deming Prize.

Describe quality circles. How does the use of quality circles improve quality?