Question 1

Auditing concepts and methods are as rigid as methods in the physical sciences.

Accepted Answer

A) True 
 B)False  False

Question 2

Quality audits study ways to ________.

Accepted Answer

A)  ensure that generally accepted accounting principles are being followed 
B)  ensure that companies and employees are acting honestly 
C)  win orders in the marketplace 
D)  improve customer service and ascertain whether current customer service processes are being performed 
E)  select only the "right" evidence and ignore the "other" 
A)  ensure that generally accepted accounting principles are being followed 
B)  ensure that companies and employees are acting honestly 
C)  win orders in the marketplace 
D)  improve customer service and ascertain whether current customer service processes are being performed 
E)  select only the "right" evidence and ignore the "other" D

Question 3

________ describes the firm's understanding of the customers, their needs, and their wants.

Accepted Answer

A)  Benchmarking 
B)  Closeness to customers 
C)  Customer demographic analysis 
D)  Customer culture 
E)  Customer capability 
A)  Benchmarking 
B)  Closeness to customers 
C)  Customer demographic analysis 
D)  Customer culture 
E)  Customer capability B

Question 4

Quality control is one of the three key spheres of quality.

Accepted Answer

A) True 
 B)False

Question 5

ISO 9000 uses repetitive audits to ensure compliance and to maintain registration.

Accepted Answer

A) True 
 B)False

Question 6

An ________ is a measurement of performance or a criterion establishing professional authority and consent.

Accepted Answer

A)  auditing principle 
B)  auditing standard 
C)  auditing procedure 
D)  auditing baseline 
E)  auditing sample 
A)  auditing principle 
B)  auditing standard 
C)  auditing procedure 
D)  auditing baseline 
E)  auditing sample

Question 7

When the firm has achieved benchmark or role model status, the ideas and initiatives for improvement must come from within.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following steps is one of the major benefits of validating a quality management system because it helps close the gaps in quality deployment?

Accepted Answer

A)  Go over your results. 
B)  Identify additional areas in quality deployment that are not being addressed. 
C)  Develop a plan for implementation with time frames and costs. 
D)  Identify the approaches that are working well. 
E)  Identify what is not working well. 
A)  Go over your results. 
B)  Identify additional areas in quality deployment that are not being addressed. 
C)  Develop a plan for implementation with time frames and costs. 
D)  Identify the approaches that are working well. 
E)  Identify what is not working well.

Question 9

In ________ audits, an overall assessment of the organization is performed, and this information is inserted into the following year's strategic plans.

Accepted Answer

A)  presidential 
B)  operational 
C)  consultant 
D)  certification 
E)  qualitative 
A)  presidential 
B)  operational 
C)  consultant 
D)  certification 
E)  qualitative

Question 10

The analysis step of the quality audit process involves analyzing data and developing preliminary results.

Accepted Answer

A) True 
 B)False

Question 11

Auditing outcomes is one of the three main ingredients to an audit.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is not required for an accurate audit?

Accepted Answer

A)  careful planning of auditing procedures 
B)  proper establishment of audit objectives 
C)  following generally accepted accounting practices 
D)  adherence to proper auditing methods 
E)  in-depth knowledge of auditing standards 
A)  careful planning of auditing procedures 
B)  proper establishment of audit objectives 
C)  following generally accepted accounting practices 
D)  adherence to proper auditing methods 
E)  in-depth knowledge of auditing standards

Question 13

Qualitative audits compare current practice against structural measures.

Accepted Answer

A) True 
 B)False

Question 14

The quality improvement efforts are used to evaluate the quality management manager.

Accepted Answer

A) True 
 B)False

Question 15

Conceptualization is one of the steps of quality auditing.

Accepted Answer

A) True 
 B)False

Question 16

Learning needs assessment, training design, and delivery of training are important for competitiveness.

Accepted Answer

A) True 
 B)False

Question 17

The auditing procedure establishes the courses of action available to the auditor to judge the adherence to the standards and the validity of the application of the principles.

Accepted Answer

A) True 
 B)False

Question 18

Stage 2 of the generic process for performing self-assessment is ________ the strengths and weaknesses.

Accepted Answer

A)  surveying 
B)  investigating 
C)  categorizing 
D)  evaluating 
E)  benchmarking 
A)  surveying 
B)  investigating 
C)  categorizing 
D)  evaluating 
E)  benchmarking

Question 19

________ make firms unique and attractive to customers.

Accepted Answer

A)  The integrative approach 
B)  Information systems 
C)  Electronic data interchange 
D)  Training 
E)  Enterprise capabilities 
A)  The integrative approach 
B)  Information systems 
C)  Electronic data interchange 
D)  Training 
E)  Enterprise capabilities

Question 20

Discuss briefly the building blocks of a quality system.

Accepted Answer

• People: People represent the core of a

Auditing concepts and methods are as rigid as methods in the physical sciences.

Quality audits study ways to ________.

________ describes the firm's understanding of the customers, their needs, and their wants.

Quality control is one of the three key spheres of quality.

ISO 9000 uses repetitive audits to ensure compliance and to maintain registration.

An ________ is a measurement of performance or a criterion establishing professional authority and consent.

When the firm has achieved benchmark or role model status, the ideas and initiatives for improvement must come from within.

Which of the following steps is one of the major benefits of validating a quality management system because it helps close the gaps in quality deployment?

In ________ audits, an overall assessment of the organization is performed, and this information is inserted into the following year's strategic plans.

The analysis step of the quality audit process involves analyzing data and developing preliminary results.

Auditing outcomes is one of the three main ingredients to an audit.

Which of the following is not required for an accurate audit?

Qualitative audits compare current practice against structural measures.

The quality improvement efforts are used to evaluate the quality management manager.

Conceptualization is one of the steps of quality auditing.

Learning needs assessment, training design, and delivery of training are important for competitiveness.

The auditing procedure establishes the courses of action available to the auditor to judge the adherence to the standards and the validity of the application of the principles.

Stage 2 of the generic process for performing self-assessment is ________ the strengths and weaknesses.

________ make firms unique and attractive to customers.

Discuss briefly the building blocks of a quality system.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Filters

Exam 15: Implementing and Validating the Quality System

Auditing concepts and methods are as rigid as methods in the physical sciences.

Quality audits study ways to ________.

________ describes the firm's understanding of the customers, their needs, and their wants.

Quality control is one of the three key spheres of quality.

ISO 9000 uses repetitive audits to ensure compliance and to maintain registration.

An ________ is a measurement of performance or a criterion establishing professional authority and consent.

When the firm has achieved benchmark or role model status, the ideas and initiatives for improvement must come from within.

Which of the following steps is one of the major benefits of validating a quality management system because it helps close the gaps in quality deployment?

In ________ audits, an overall assessment of the organization is performed, and this information is inserted into the following year's strategic plans.

The analysis step of the quality audit process involves analyzing data and developing preliminary results.

Auditing outcomes is one of the three main ingredients to an audit.

Which of the following is not required for an accurate audit?

Qualitative audits compare current practice against structural measures.

The quality improvement efforts are used to evaluate the quality management manager.

Conceptualization is one of the steps of quality auditing.

Learning needs assessment, training design, and delivery of training are important for competitiveness.

The auditing procedure establishes the courses of action available to the auditor to judge the adherence to the standards and the validity of the application of the principles.

Stage 2 of the generic process for performing self-assessment is ________ the strengths and weaknesses.

________ make firms unique and attractive to customers.

Discuss briefly the building blocks of a quality system.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Filters