Question 1

________ involves analyzing processes from a systems perspective such that upstream and downstream effects of core process changes can be evaluated.

Accepted Answer

A)  Six Sigma 
B)  Acceptance sampling 
C)  Concurrent engineering 
D)  International sourcing 
E)  Value stream mapping 
A)  Six Sigma 
B)  Acceptance sampling 
C)  Concurrent engineering 
D)  International sourcing 
E)  Value stream mapping E

Question 2

Quality management is the only quality sphere that overlaps with either of the other two spheres of quality control and quality assurance; quality control and quality assurance are unrelated.

Accepted Answer

A) True 
 B)False  False

Question 3

Which of the following descriptions best matches the relationship of the spheres of quality to each other?

Accepted Answer

A)  The spheres occur in a sequential order starting with quality management 
B)  The spheres are unrelated to one another 
C)  The spheres of quality assurance and quality control overlap with quality management, but not with one another 
D)  Quality management overlaps with quality assurance, while quality control is unrelated 
E)  All three spheres are related to one another and possess overlapping functions 
A)  The spheres occur in a sequential order starting with quality management 
B)  The spheres are unrelated to one another 
C)  The spheres of quality assurance and quality control overlap with quality management, but not with one another 
D)  Quality management overlaps with quality assurance, while quality control is unrelated 
E)  All three spheres are related to one another and possess overlapping functions E

Question 4

What are the three spheres of quality?

Accepted Answer

A)  quality costs, quality benefits, and quality control 
B)  quality planning, quality execution, and quality control 
C)  quality control, quality assurance, and quality management 
D)  quality benefits, quality risks, and quality management 
E)  quality costs, quality risks, and quality assurance 
A)  quality costs, quality benefits, and quality control 
B)  quality planning, quality execution, and quality control 
C)  quality control, quality assurance, and quality management 
D)  quality benefits, quality risks, and quality management 
E)  quality costs, quality risks, and quality assurance

Question 5

________ involves collecting detailed information about a particular job.

Accepted Answer

A)  Job forecast 
B)  Job specification 
C)  Job selection 
D)  Job sharing 
E)  Job analysis 
A)  Job forecast 
B)  Job specification 
C)  Job selection 
D)  Job sharing 
E)  Job analysis

Question 6

According to the economic quality level model, the pursuit of higher levels of quality will result in lower expenditures.

Accepted Answer

A) True 
 B)False

Question 7

Explain the three spheres of quality.

Accepted Answer

The three spheres of quality are quality

Question 8

A ________ perspective on quality involves a subjective assessment of the efficacy of every step on the process for the customer.

Accepted Answer

A)  cultural 
B)  value-added 
C)  operations 
D)  strategic management 
E)  financial 
A)  cultural 
B)  value-added 
C)  operations 
D)  strategic management 
E)  financial

Question 9

________ theory presupposes that there is no theory or method for operating a business that can be applied in all instances.

Accepted Answer

A)  Value-added 
B)  Collaborative 
C)  Cost-benefit 
D)  Contingency 
E)  Stochastic 
A)  Value-added 
B)  Collaborative 
C)  Cost-benefit 
D)  Contingency 
E)  Stochastic

Question 10

According to the ________, there is a point at which investment in quality improvement will become uneconomical.

Accepted Answer

A)  Deming value chain 
B)  contingency theory 
C)  Juran cost-benefit analysis 
D)  Garvin quality matrix 
E)  law of diminishing marginal returns 
A)  Deming value chain 
B)  contingency theory 
C)  Juran cost-benefit analysis 
D)  Garvin quality matrix 
E)  law of diminishing marginal returns

Question 11

From an engineering perspective, engineers are primarily interested in ________.

Accepted Answer

A)  applying mathematical problem-solving skills and models to the problems of business and industry 
B)  taking a strategic management approach to solving problems 
C)  focusing on the perceived quality of products and services 
D)  ordering new machinery and updating the current machinery to the latest technology 
E)  training the workforce to develop and utilize its full potential to meet the company's objectives 
A)  applying mathematical problem-solving skills and models to the problems of business and industry 
B)  taking a strategic management approach to solving problems 
C)  focusing on the perceived quality of products and services 
D)  ordering new machinery and updating the current machinery to the latest technology 
E)  training the workforce to develop and utilize its full potential to meet the company's objectives

Question 12

The ________ phase of quality control involves perceiving how interrelationships apply to the larger phenomenon of quality being studied.

Accepted Answer

A)  generalization 
B)  synthesis 
C)  relation 
D)  experimentation 
E)  analysis 
A)  generalization 
B)  synthesis 
C)  relation 
D)  experimentation 
E)  analysis

Question 13

Which of the following choices correctly matches one of Garvin's dimensions of quality with its definition?

Accepted Answer

A)  reliability-refers to the efficiency with which a product achieves its intended purpose 
B)  serviceability-the ease of repair of a product 
C)  conformance-the degree to which a product tolerates stress or trauma without failing 
D)  performance-subjective sensory characteristics such as taste, feel, sound, look, and smell 
E)  aesthetics-refers to the propensity for a product to perform consistently over its useful design life 
A)  reliability-refers to the efficiency with which a product achieves its intended purpose 
B)  serviceability-the ease of repair of a product 
C)  conformance-the degree to which a product tolerates stress or trauma without failing 
D)  performance-subjective sensory characteristics such as taste, feel, sound, look, and smell 
E)  aesthetics-refers to the propensity for a product to perform consistently over its useful design life

Question 14

The first theoretical attempt to link quality improvement to financial results was the ________.

Accepted Answer

A)  Juran cost-benefit analysis 
B)  Garvin quality matrix 
C)  Deming value chain 
D)  360-degree evaluation 
E)  law of diminishing marginal returns 
A)  Juran cost-benefit analysis 
B)  Garvin quality matrix 
C)  Deming value chain 
D)  360-degree evaluation 
E)  law of diminishing marginal returns

Question 15

Reducing process variability and performing acceptance sampling are activities related to quality assurance.

Accepted Answer

A) True 
 B)False

Question 16

The marketing function trend that concentrates on satisfying and delivering value to the customer is known as ________.

Accepted Answer

A)  common cause variation 
B)  customer relationship management 
C)  customer-centric approach 
D)  special cause variation 
E)  change management 
A)  common cause variation 
B)  customer relationship management 
C)  customer-centric approach 
D)  special cause variation 
E)  change management

Question 17

All the activities associated with developing a product from concept development to final design and implementation are known as ________.

Accepted Answer

A)  process design engineering 
B)  life testing 
C)  simultaneous engineering 
D)  product design engineering 
E)  concurrent design engineering 
A)  process design engineering 
B)  life testing 
C)  simultaneous engineering 
D)  product design engineering 
E)  concurrent design engineering

Question 18

________ refers to the propensity for a product to perform consistently over its useful design life.

Accepted Answer

A)  Conformance 
B)  Durability 
C)  Perceived quality 
D)  Reliability 
E)  Serviceability 
A)  Conformance 
B)  Durability 
C)  Perceived quality 
D)  Reliability 
E)  Serviceability

Question 19

________ include all of those activities involving interaction with suppliers.

Accepted Answer

A)  Inbound logistics 
B)  Core process activities 
C)  Outbound logistics 
D)  Upstream activities 
E)  Downstream activities 
A)  Inbound logistics 
B)  Core process activities 
C)  Outbound logistics 
D)  Upstream activities 
E)  Downstream activities

Question 20

Responsiveness is the willingness of the service provider to be helpful and prompt in providing service.

Accepted Answer

A) True 
 B)False

________ involves analyzing processes from a systems perspective such that upstream and downstream effects of core process changes can be evaluated.

Quality management is the only quality sphere that overlaps with either of the other two spheres of quality control and quality assurance; quality control and quality assurance are unrelated.

Which of the following descriptions best matches the relationship of the spheres of quality to each other?

What are the three spheres of quality?

________ involves collecting detailed information about a particular job.

According to the economic quality level model, the pursuit of higher levels of quality will result in lower expenditures.

Explain the three spheres of quality.

A ________ perspective on quality involves a subjective assessment of the efficacy of every step on the process for the customer.

________ theory presupposes that there is no theory or method for operating a business that can be applied in all instances.

According to the ________, there is a point at which investment in quality improvement will become uneconomical.

From an engineering perspective, engineers are primarily interested in ________.

The ________ phase of quality control involves perceiving how interrelationships apply to the larger phenomenon of quality being studied.

Which of the following choices correctly matches one of Garvin's dimensions of quality with its definition?

The first theoretical attempt to link quality improvement to financial results was the ________.

Reducing process variability and performing acceptance sampling are activities related to quality assurance.

The marketing function trend that concentrates on satisfying and delivering value to the customer is known as ________.

All the activities associated with developing a product from concept development to final design and implementation are known as ________.

________ refers to the propensity for a product to perform consistently over its useful design life.

________ include all of those activities involving interaction with suppliers.

Responsiveness is the willingness of the service provider to be helpful and prompt in providing service.

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 1: Differing Perspectives on Quality

________ involves analyzing processes from a systems perspective such that upstream and downstream effects of core process changes can be evaluated.

Quality management is the only quality sphere that overlaps with either of the other two spheres of quality control and quality assurance; quality control and quality assurance are unrelated.

Which of the following descriptions best matches the relationship of the spheres of quality to each other?

What are the three spheres of quality?

________ involves collecting detailed information about a particular job.

According to the economic quality level model, the pursuit of higher levels of quality will result in lower expenditures.

Explain the three spheres of quality.

A ________ perspective on quality involves a subjective assessment of the efficacy of every step on the process for the customer.

________ theory presupposes that there is no theory or method for operating a business that can be applied in all instances.

According to the ________, there is a point at which investment in quality improvement will become uneconomical.

From an engineering perspective, engineers are primarily interested in ________.

The ________ phase of quality control involves perceiving how interrelationships apply to the larger phenomenon of quality being studied.

Which of the following choices correctly matches one of Garvin's dimensions of quality with its definition?

The first theoretical attempt to link quality improvement to financial results was the ________.

Reducing process variability and performing acceptance sampling are activities related to quality assurance.

The marketing function trend that concentrates on satisfying and delivering value to the customer is known as ________.

All the activities associated with developing a product from concept development to final design and implementation are known as ________.

________ refers to the propensity for a product to perform consistently over its useful design life.

________ include all of those activities involving interaction with suppliers.

Responsiveness is the willingness of the service provider to be helpful and prompt in providing service.

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters