Question 1

List at least two types of biased language and explain how to avoid each type.

Accepted Answer

(1)Gender bias: Avoid sexist language by

Question 2

When choosing words to convey a message, successful writers pay attention to

Accepted Answer

A) convenience and mannerisms. 
B) correctness and effectiveness. 
C) metaphors and euphemisms. 
D) connotation and vocalization. 
A) convenience and mannerisms. 
B) correctness and effectiveness. 
C) metaphors and euphemisms. 
D) connotation and vocalization.

Question 3

Which of the following is a compound sentence?

Accepted Answer

A) Interest rates are low, and now is an excellent time to buy a home. 
B) Because interest rates are low, now is an excellent time to buy a home. 
C) Low interest rates make this an excellent time to buy a home. 
D) With interest rates low, now is an excellent time to buy a home. 
A) Interest rates are low, and now is an excellent time to buy a home. 
B) Because interest rates are low, now is an excellent time to buy a home. 
C) Low interest rates make this an excellent time to buy a home. 
D) With interest rates low, now is an excellent time to buy a home.

Question 4

List three situations in which the passive voice can help you demonstrate the "you" attitude.

Accepted Answer

The passive voice can be helpful when yo

Question 5

A piece of text copied from the main body of the document and formatted as a large, eye-catching visual element is known as a

Accepted Answer

A) boilerplate. 
B) pull quote. 
C) template. 
D) style sheet. 
A) boilerplate. 
B) pull quote. 
C) template. 
D) style sheet.

Question 6

Using the ________ attitude allows you to establish empathy with your audience.

Accepted Answer

"you"
Explanation:The "you" at

Question 7

Being too modest can reduce your credibility with your audience.

Accepted Answer

A) True 
 B)False

Question 8

What is the difference between delivering negative news and being negative?

Accepted Answer

Sensitive communicators understand the d

Question 9

To emphasize a dependent clause, it is better to place it at the end of a sentence rather than in the middle.

Accepted Answer

A) True 
 B)False

Question 10

Plain language is a style of writing used primarily for communicating to those who do not have a college degree.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following statements that would appear in a business message best reflects the "you" attitude?

Accepted Answer

A) You failed to enclose a check for $25. 
B) We need a check from you for $25 so that we can send the merchandise by May 15. 
C) We will send you the merchandise as soon as we receive your check for $25. 
D) You will have your merchandise by July 15 if you send us your check for $25 today. 
A) You failed to enclose a check for $25. 
B) We need a check from you for $25 so that we can send the merchandise by May 15. 
C) We will send you the merchandise as soon as we receive your check for $25. 
D) You will have your merchandise by July 15 if you send us your check for $25 today.

Question 12

List three strategies to become more sensitive to your audience's needs.

Accepted Answer

You should adopt the "you" att

Question 13

Explain what it means to choose "words that communicate well," then list four techniques for selecting the best words when writing business messages.

Accepted Answer

Choosing words that communicate means fi

Question 14

Most companies expect you to use texting acronyms in professional business writing.

Accepted Answer

A) True 
 B)False

Question 15

To ensure a consistent look for all company documents, many organizations provide employees with approved

Accepted Answer

A) autocompletion software. 
B) spreadsheets. 
C) macros. 
D) style sheets. 
A) autocompletion software. 
B) spreadsheets. 
C) macros. 
D) style sheets.

Question 16

In general, the word "you" should be avoided when you are assigning responsibility for a mistake or problem.

Accepted Answer

A) True 
 B)False

Question 17

Words such as "nevertheless," "however," "but," and "therefore"

Accepted Answer

A) are called pointer words. 
B) introduce modifiers. 
C) occur only in complex sentences. 
D) are useful for making transitions. 
A) are called pointer words. 
B) introduce modifiers. 
C) occur only in complex sentences. 
D) are useful for making transitions.

Question 18

List at least three personal characteristics that can help establish credibility with your audience.

Accepted Answer

Audiences assign credibility to individu

Question 19

A sentence is in the ________ voice when the subject performs the action and the object receives the action.

Accepted Answer

active
Explanation:In the acti

Question 20

You can emphasize key points by

Accepted Answer

A) using extra words to describe them. 
B) making important ideas the subject of the sentence. 
C) placing them at the beginning or end of a sentence. 
D) doing all of the above. 
A) using extra words to describe them. 
B) making important ideas the subject of the sentence. 
C) placing them at the beginning or end of a sentence. 
D) doing all of the above.

Exam 5: Writing Business Messages

List at least two types of biased language and explain how to avoid each type.

When choosing words to convey a message, successful writers pay attention to

Which of the following is a compound sentence?

List three situations in which the passive voice can help you demonstrate the "you" attitude.

A piece of text copied from the main body of the document and formatted as a large, eye-catching visual element is known as a

Using the ________ attitude allows you to establish empathy with your audience.

Being too modest can reduce your credibility with your audience.

What is the difference between delivering negative news and being negative?

To emphasize a dependent clause, it is better to place it at the end of a sentence rather than in the middle.

Plain language is a style of writing used primarily for communicating to those who do not have a college degree.

Which of the following statements that would appear in a business message best reflects the "you" attitude?

List three strategies to become more sensitive to your audience's needs.

Explain what it means to choose "words that communicate well," then list four techniques for selecting the best words when writing business messages.

Most companies expect you to use texting acronyms in professional business writing.

To ensure a consistent look for all company documents, many organizations provide employees with approved

In general, the word "you" should be avoided when you are assigning responsibility for a mistake or problem.

Words such as "nevertheless," "however," "but," and "therefore"

List at least three personal characteristics that can help establish credibility with your audience.

A sentence is in the ________ voice when the subject performs the action and the object receives the action.

You can emphasize key points by

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Completing Business Messages

Electronic Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, Mechanics, and Usage

Format and Layout of Business Documents

Documentation of Report Sources

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