Question 1

Accounting departments can usually provide direct labor data--either _____ or _____.

Accepted Answer

total labo

Question 2

Absenteeism,turnover,training effectiveness,and engagement are examples of _____ outcomes.

Accepted Answer

A) process-effectiveness 
B) customer-focused 
C) workforce-focused 
D) leadership 
A) process-effectiveness 
B) customer-focused 
C) workforce-focused 
D) leadership

Question 3

_____ involves the discovery,learning,creation,and reuse of knowledge that eventually becomes intellectual capital-knowledge that can be converted into value and profits.

Accepted Answer

A) Internal benchmarking 
B) Intellectual capital transfer 
C) Rapid knowledge transfer 
D) Knowledge mining 
A) Internal benchmarking 
B) Intellectual capital transfer 
C) Rapid knowledge transfer 
D) Knowledge mining

Question 4

_____ includes information stored in documents or other forms of media such as databases,policies and procedures,and technical drawings.

Accepted Answer

A) Intellectual property 
B) Patent information 
C) Explicit knowledge 
D) Tacit knowledge 
A) Intellectual property 
B) Patent information 
C) Explicit knowledge 
D) Tacit knowledge

Question 5

Identify and discuss five leading practices in the development and use of data,information,and performance measures.

Accepted Answer

Responses should focus on the themes ide

Question 6

_________ benchmarking is associated with knowledge management..

Accepted Answer

A) ERP 
B) Process 
C) Competitive 
D) Internal 
A) ERP 
B) Process 
C) Competitive 
D) Internal

Question 7

Production volume and seasonal influences affect quality costs.

Accepted Answer

A) True 
 B)False

Question 8

Better prevention of poor quality:

Accepted Answer

A) reduces internal and external failure costs, and increases appraisal cost. 
B) reduces internal and external failure costs, and does not affect appraisal cost. 
C) reduces external failure cost, does not affect internal failure cost, and increases appraisal cost. 
D) reduces internal and external failure costs and appraisal cost. 
A) reduces internal and external failure costs, and increases appraisal cost. 
B) reduces internal and external failure costs, and does not affect appraisal cost. 
C) reduces external failure cost, does not affect internal failure cost, and increases appraisal cost. 
D) reduces internal and external failure costs and appraisal cost.

Question 9

In traditional accounting systems,all quality costs except inspection and testing are charged to overhead.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is NOT a prevention cost?

Accepted Answer

A) Process control costs 
B) Inspection costs 
C) Quality planning costs 
D) Training costs 
A) Process control costs 
B) Inspection costs 
C) Quality planning costs 
D) Training costs

Question 11

Response time is an example of a:

Accepted Answer

A) service outcome. 
B) workforce-focused outcome. 
C) customer-focused outcome. 
D) financial and market outcome. 
A) service outcome. 
B) workforce-focused outcome. 
C) customer-focused outcome. 
D) financial and market outcome.

Question 12

The Malcolm Baldrige Criteria for Performance Excellence Results category groups performance measures into six sets.Which of the following is NOT one of them?

Accepted Answer

A) Product outcomes 
B) Customer-focused outcomes 
C) Industry-focused outcomes 
D) Process effectiveness outcomes 
A) Product outcomes 
B) Customer-focused outcomes 
C) Industry-focused outcomes 
D) Process effectiveness outcomes

Question 13

Which of the following is NOT an internal responsiveness indicator to measure process effectiveness outcome?

Accepted Answer

A) Cycle times 
B) Production flexibility 
C) By-product use 
D) Time to market 
A) Cycle times 
B) Production flexibility 
C) By-product use 
D) Time to market

Question 14

Identify three aspects of managing and using performance data so that it is useful to the organization.Provide an example of each aspect.

Accepted Answer

Three aspects include 1)ensuring data ar

Question 15

Practical guidelines for designing a performance measurement system include all of the following EXCEPT that:

Accepted Answer

A) multiple indexes can be combined into one index. 
B) measures should start at the top and flow down to all organizational levels. 
C) measuring more variables is better than fewer variables. 
D) measures should include a mix of the past, present, and future. 
A) multiple indexes can be combined into one index. 
B) measures should start at the top and flow down to all organizational levels. 
C) measuring more variables is better than fewer variables. 
D) measures should include a mix of the past, present, and future.

Question 16

_____ measures are generally tracked by senior leadership to gauge overall organizational performance.

Accepted Answer

A) Financial 
B) Customer 
C) Product 
D) Service 
A) Financial 
B) Customer 
C) Product 
D) Service

Question 17

Which of the following is NOT a benefit derived from good data and information management?

Accepted Answer

A) Workers obtain concrete feedback on their performance. 
B) Operational cost are lowered due to better planning and improvement actions. 
C) Large quantities of data-laden reports are generated. 
D) Indicators provide effective measurement of customer service levels. 
A) Workers obtain concrete feedback on their performance. 
B) Operational cost are lowered due to better planning and improvement actions. 
C) Large quantities of data-laden reports are generated. 
D) Indicators provide effective measurement of customer service levels.

Question 18

Information systems costs expended to develop data requirements and measurements represent appraisal costs.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is NOT a part of the internal benchmarking process?

Accepted Answer

A) Identifying and collecting internal knowledge and best practices 
B) Organizing and patenting critical knowledge 
C) Sharing and understanding best practices within the organization. 
D) Adapting and applying the best practices to new situations and bringing them up to best-practice performance levels. 
A) Identifying and collecting internal knowledge and best practices 
B) Organizing and patenting critical knowledge 
C) Sharing and understanding best practices within the organization. 
D) Adapting and applying the best practices to new situations and bringing them up to best-practice performance levels.

Question 20

Considering the labor base index _____ often provide a better measure than _____ because they represent planned rather than actual production.
Standard hours; total labor hours

Accepted Answer

The answer of Considering the labor base index _____ often...

Accounting departments can usually provide direct labor data--either _ or _.

Absenteeism,turnover,training effectiveness,and engagement are examples of _____ outcomes.

_____ involves the discovery,learning,creation,and reuse of knowledge that eventually becomes intellectual capital-knowledge that can be converted into value and profits.

_____ includes information stored in documents or other forms of media such as databases,policies and procedures,and technical drawings.

Identify and discuss five leading practices in the development and use of data,information,and performance measures.

_________ benchmarking is associated with knowledge management..

Production volume and seasonal influences affect quality costs.

Better prevention of poor quality:

In traditional accounting systems,all quality costs except inspection and testing are charged to overhead.

Which of the following is NOT a prevention cost?

Response time is an example of a:

The Malcolm Baldrige Criteria for Performance Excellence Results category groups performance measures into six sets.Which of the following is NOT one of them?

Which of the following is NOT an internal responsiveness indicator to measure process effectiveness outcome?

Identify three aspects of managing and using performance data so that it is useful to the organization.Provide an example of each aspect.

Practical guidelines for designing a performance measurement system include all of the following EXCEPT that:

_____ measures are generally tracked by senior leadership to gauge overall organizational performance.

Which of the following is NOT a benefit derived from good data and information management?

Information systems costs expended to develop data requirements and measurements represent appraisal costs.

Which of the following is NOT a part of the internal benchmarking process?

Considering the labor base index _ often provide a better measure than _ because they represent planned rather than actual production. Standard hours; total labor hours

Introduction

Total Quality In Organizations

Philosophies And Frameworks

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters

Exam 8: Performance Measurement And Information Management

Accounting departments can usually provide direct labor data--either _____ or _____.

Absenteeism,turnover,training effectiveness,and engagement are examples of _____ outcomes.

_____ involves the discovery,learning,creation,and reuse of knowledge that eventually becomes intellectual capital-knowledge that can be converted into value and profits.

_____ includes information stored in documents or other forms of media such as databases,policies and procedures,and technical drawings.

Identify and discuss five leading practices in the development and use of data,information,and performance measures.

_________ benchmarking is associated with knowledge management..

Production volume and seasonal influences affect quality costs.

Better prevention of poor quality:

In traditional accounting systems,all quality costs except inspection and testing are charged to overhead.

Which of the following is NOT a prevention cost?

Response time is an example of a:

The Malcolm Baldrige Criteria for Performance Excellence Results category groups performance measures into six sets.Which of the following is NOT one of them?

Which of the following is NOT an internal responsiveness indicator to measure process effectiveness outcome?

Identify three aspects of managing and using performance data so that it is useful to the organization.Provide an example of each aspect.

Practical guidelines for designing a performance measurement system include all of the following EXCEPT that:

_____ measures are generally tracked by senior leadership to gauge overall organizational performance.

Which of the following is NOT a benefit derived from good data and information management?

Information systems costs expended to develop data requirements and measurements represent appraisal costs.

Which of the following is NOT a part of the internal benchmarking process?

Considering the labor base index _____ often provide a better measure than _____ because they represent planned rather than actual production. Standard hours; total labor hours

Introduction

Total Quality In Organizations

Philosophies And Frameworks

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters

Accounting departments can usually provide direct labor data--either _ or _.

Considering the labor base index _ often provide a better measure than _ because they represent planned rather than actual production. Standard hours; total labor hours