Question 1

Marketplace performance indicators could include all of the following EXCEPT:

Accepted Answer

A) measures of business growth. 
B) new product and geographic markets entered. 
C) percentage of new product sales as appropriate. 
D) customer surveys on product and service performance. 
A) measures of business growth. 
B) new product and geographic markets entered. 
C) percentage of new product sales as appropriate. 
D) customer surveys on product and service performance.

Question 2

Which of the following is NOT a supply chain indicator?

Accepted Answer

A) Reductions in inventory and incoming inspections 
B) Increases in quality and productivity 
C) Product and process yields 
D) Third-party assessment results 
A) Reductions in inventory and incoming inspections 
B) Increases in quality and productivity 
C) Product and process yields 
D) Third-party assessment results

Question 3

Quality costs are often reported as a(n)_____,that is,the ratio of the current value to a base period.

Accepted Answer

A) defect rate 
B) percentage 
C) ratio 
D) index 
A) defect rate 
B) percentage 
C) ratio 
D) index

Question 4

A recent approach to management accounting that corrects many of the deficiencies of traditional accounting systems is called:

Accepted Answer

A) appreciation-based costing. 
B) activity-based costing. 
C) activity-biased counting. 
D) allocation-based charging. 
A) appreciation-based costing. 
B) activity-based costing. 
C) activity-biased counting. 
D) allocation-based charging.

Question 5

Quality costs are classified into all of the following major categories EXCEPT:

Accepted Answer

A) internal failure. 
B) appraisal. 
C) inspection. 
D) prevention. 
A) internal failure. 
B) appraisal. 
C) inspection. 
D) prevention.

Question 6

A judge rules that a lawn mower manufacturer must pay a liability settlement to a consumer who was injured using a defectively produced lawn mover.The cost of the settlement represents what type of cost to the manufacturer?

Accepted Answer

A) Prevention 
B) Internal failure 
C) Appraisal 
D) External failure 
A) Prevention 
B) Internal failure 
C) Appraisal 
D) External failure

Question 7

Which of the following managers do you agree with? Defend your choice.
Manager A: "The membership of the cost of quality installation team should be restricted to individuals from the information systems and quality assurance departments" 
Manager B: "The membership of the cost of quality installation team should include individuals from all departments in the company"

Accepted Answer

Most responses will likely argue the tot

Question 8

The cost associated with unplanned machine downtime,when operators halt the production line after identifying an unacceptably high rate of defective output,should be classified as:

Accepted Answer

A) a prevention cost. 
B) an internal quality cost. 
C) an internal failure cost. 
D) a reactive failure cost. 
A) a prevention cost. 
B) an internal quality cost. 
C) an internal failure cost. 
D) a reactive failure cost.

Question 9

Cost-based indexes are more stable than labor-based indexes,since they are not affected by price fluctuations or by changes in the level of automation.

Accepted Answer

A) True 
 B)False

Question 10

The _________ of a measurement refers to how well the measuring instrument consistently measures the "true value" of the characteristic.

Accepted Answer

A) validity 
B) reliability 
C) accuracy 
D) precision 
A) validity 
B) reliability 
C) accuracy 
D) precision

Question 11

At the process level,quality and operational performance data form the basis for strategic planning and decision-making.

Accepted Answer

A) True 
 B)False

Question 12

A credit card company has identified speed of service as a strength that separates it from its competitors.For this company,speed of service can be viewed as:

Accepted Answer

A) comparative data. 
B) a key business factor. 
C) a lagging indicator. 
D) an internal benchmark. 
A) comparative data. 
B) a key business factor. 
C) a lagging indicator. 
D) an internal benchmark.

Question 13

A collection of indicators summarizing organizational performance is known as a:

Accepted Answer

A) dashboard. 
B) variance report. 
C) status update. 
D) hoshin call. 
A) dashboard. 
B) variance report. 
C) status update. 
D) hoshin call.

Question 14

Research by the American Productivity and Quality Center (APQC)identified three categories of barriers to knowledge transfer.Which of the following is NOT one of them?

Accepted Answer

A) Lack of management involvement in driving the practice 
B) Lack of motivation to adopt the practice 
C) Inadequate information about how to adapt the practice and make it work 
D) Lack of "absorptive capacity" 
A) Lack of management involvement in driving the practice 
B) Lack of motivation to adopt the practice 
C) Inadequate information about how to adapt the practice and make it work 
D) Lack of "absorptive capacity"

Question 15

The costs of material,labor,and overhead incurred when scrapping a defective product prior to customer delivery are:

Accepted Answer

A) appraisal costs. 
B) external failure costs. 
C) prevention costs. 
D) internal failure costs. 
A) appraisal costs. 
B) external failure costs. 
C) prevention costs. 
D) internal failure costs.

Question 16

The term 'dpmo' stands for:

Accepted Answer

A) defective parts manufactured on-site. 
B) data processing for manufacturing operations. 
C) defects per million opportunities. 
D) design, production, and marketing organization. 
A) defective parts manufactured on-site. 
B) data processing for manufacturing operations. 
C) defects per million opportunities. 
D) design, production, and marketing organization.

Question 17

Identify four categories of measures that might constitute a Balanced Scorecard of performance measures and provide and example of each.

Accepted Answer

A Balanced Scorecard approach would util

Question 18

_____ is a measurement that is not a direct or exclusive measure of performance.

Accepted Answer

A) Information 
B) An indicator 
C) A scorecard 
D) A dashboard 
A) Information 
B) An indicator 
C) A scorecard 
D) A dashboard

Question 19

The quantitative modeling of cause and effect relationships between external and internal performance measures is known as:

Accepted Answer

A) dashboarding. 
B) interlinking. 
C) analysis of variance. 
D) outcome assessment. 
A) dashboarding. 
B) interlinking. 
C) analysis of variance. 
D) outcome assessment.

Question 20

Managers typically react to high failure costs by:

Accepted Answer

A) revising quality standards. 
B) enforcing training. 
C) increasing inspection. 
D) renewing technology. 
A) revising quality standards. 
B) enforcing training. 
C) increasing inspection. 
D) renewing technology.

Marketplace performance indicators could include all of the following EXCEPT:

Which of the following is NOT a supply chain indicator?

Quality costs are often reported as a(n)_____,that is,the ratio of the current value to a base period.

A recent approach to management accounting that corrects many of the deficiencies of traditional accounting systems is called:

Quality costs are classified into all of the following major categories EXCEPT:

A judge rules that a lawn mower manufacturer must pay a liability settlement to a consumer who was injured using a defectively produced lawn mover.The cost of the settlement represents what type of cost to the manufacturer?

The cost associated with unplanned machine downtime,when operators halt the production line after identifying an unacceptably high rate of defective output,should be classified as:

Cost-based indexes are more stable than labor-based indexes,since they are not affected by price fluctuations or by changes in the level of automation.

The _________ of a measurement refers to how well the measuring instrument consistently measures the "true value" of the characteristic.

At the process level,quality and operational performance data form the basis for strategic planning and decision-making.

A credit card company has identified speed of service as a strength that separates it from its competitors.For this company,speed of service can be viewed as:

A collection of indicators summarizing organizational performance is known as a:

Research by the American Productivity and Quality Center (APQC)identified three categories of barriers to knowledge transfer.Which of the following is NOT one of them?

The costs of material,labor,and overhead incurred when scrapping a defective product prior to customer delivery are:

The term 'dpmo' stands for:

Identify four categories of measures that might constitute a Balanced Scorecard of performance measures and provide and example of each.

_____ is a measurement that is not a direct or exclusive measure of performance.

The quantitative modeling of cause and effect relationships between external and internal performance measures is known as:

Managers typically react to high failure costs by:

Introduction

Total Quality In Organizations

Philosophies And Frameworks

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters

Exam 8: Performance Measurement And Information Management

Marketplace performance indicators could include all of the following EXCEPT:

Which of the following is NOT a supply chain indicator?

Quality costs are often reported as a(n)_____,that is,the ratio of the current value to a base period.

A recent approach to management accounting that corrects many of the deficiencies of traditional accounting systems is called:

Quality costs are classified into all of the following major categories EXCEPT:

A judge rules that a lawn mower manufacturer must pay a liability settlement to a consumer who was injured using a defectively produced lawn mover.The cost of the settlement represents what type of cost to the manufacturer?

The cost associated with unplanned machine downtime,when operators halt the production line after identifying an unacceptably high rate of defective output,should be classified as:

Cost-based indexes are more stable than labor-based indexes,since they are not affected by price fluctuations or by changes in the level of automation.

The _________ of a measurement refers to how well the measuring instrument consistently measures the "true value" of the characteristic.

At the process level,quality and operational performance data form the basis for strategic planning and decision-making.

A credit card company has identified speed of service as a strength that separates it from its competitors.For this company,speed of service can be viewed as:

A collection of indicators summarizing organizational performance is known as a:

Research by the American Productivity and Quality Center (APQC)identified three categories of barriers to knowledge transfer.Which of the following is NOT one of them?

The costs of material,labor,and overhead incurred when scrapping a defective product prior to customer delivery are:

The term 'dpmo' stands for:

Identify four categories of measures that might constitute a Balanced Scorecard of performance measures and provide and example of each.

_____ is a measurement that is not a direct or exclusive measure of performance.

The quantitative modeling of cause and effect relationships between external and internal performance measures is known as:

Managers typically react to high failure costs by:

Introduction

Total Quality In Organizations

Philosophies And Frameworks

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Leading, building, and Sustaining Performance Excellence

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters