Exam 8: Performance Measurement And Information Management

Management at Bracken Printers has identified the following costs over the last month. a.For each of the four cost of quality categories,list the appropriate elements (with their costs)from the above table and total each of the four categories. b.Construct a bar graph or pie chart of the four category totals derived in part (a).

Companies that recognize the importance of reliable and appropriate data and information practice all of the following activities EXCEPT:

Which of the following is TRUE of the four major categories of quality costs?

A statistical tool that can aid interlinking efforts is:

Robert Kaplan and David Norton developed a balanced scorecard which had four perspectives.Which one of the following is NOT one of them?

Because of the negative connotation of "defect" and its potential implication in liability suits,the term _____ has become widely accepted.

_____ outcomes include business-specific indicators,such as innovation rates and increased use of product and process yields,and Six Sigma initiative results.

Which of the following questions is NOT asked in the "Evaluate the performance measures to ensure their usefulness" stage to generate useful process performance measures?

Analysts examined the relationship between satisfaction levels and repeat sales at McGregor Buy & Save.They found that 88 percent of repeat purchases came from satisfied or very satisfied customers.They found that a one percentage point in overall satisfaction could bring in 6 million in repeat sales annually.This analysis is an example of: