Question 1

Which of the following is NOT a theoretical or methodological criticism directed against the situational leadership theory?

Accepted Answer

A) Ambiguity 
B) Lack of consistency 
C) Mixed empirical validation 
D) Lack of flexibility 
A) Ambiguity 
B) Lack of consistency 
C) Mixed empirical validation 
D) Lack of flexibility

Question 2

Explain how the concept of the "learning organization" applies to effective implementation of total quality.

Accepted Answer

A learning organization is skilled at cr

Question 3

Peter Senge defines _____ as an organization that is continually expanding its capacity to create its future.

Accepted Answer

A) quality organization 
B) a sunrise firm 
C) proactive firm 
D) learning organization 
A) quality organization 
B) a sunrise firm 
C) proactive firm 
D) learning organization

Question 4

In traditional management,_____ is achieved by pre-established inflexible responsive patterns laid down in the book of rules and procedures.

Accepted Answer

The answer of In traditional management,_____ is achieved by pre-established...

Question 5

In traditional management,motivation is achieved by _____ control.

Accepted Answer

The answer of In traditional management,motivation is achieved by _____...

Question 6

Reward systems often get in the way of cultural change and must be adjusted for the new culture to take hold.

Accepted Answer

A) True 
 B)False

Question 7

Subordinate _____ is defined in terms of the ability of subordinates to accept responsibility for their own task-related behavior.

Accepted Answer

A) leadership 
B) contingency 
C) responsibility 
D) maturity 
A) leadership 
B) contingency 
C) responsibility 
D) maturity

Question 8

Internal audits generally include a review of process records,training records,complaints,corrective actions,and previous audit reports.

Accepted Answer

A) True 
 B)False

Question 9

Most change processes include three basic stages.Which of the following is NOT one of them?

Accepted Answer

A) Questioning the organization's current state and dislodging accepted patterns of behavior. 
B) A state of flux, where new approaches are developed to replace suspended old activities. 
C) Institutionalizing the new behaviors and attitudes. 
D) Reviewing modified processes and refining the process. 
A) Questioning the organization's current state and dislodging accepted patterns of behavior. 
B) A state of flux, where new approaches are developed to replace suspended old activities. 
C) Institutionalizing the new behaviors and attitudes. 
D) Reviewing modified processes and refining the process.

Question 10

Some empirical evidence found in research suggests that _____ leadership behavior is strongly correlated with lower turnover,higher productivity and quality,and higher employee satisfaction than other approaches.

Accepted Answer

A) contingency 
B) situational 
C) transactional 
D) transformational 
A) contingency 
B) situational 
C) transactional 
D) transformational

Question 11

Explain the life cycle of quality initiatives.
The six stages of a quality life cycle are:

Accepted Answer

The six stages of a quality life cycle a

Question 12

An important contemporary theorist of the learning organization is MIT professor

Accepted Answer

A) Jack Welch. 
B) Peter Senge. 
C) Joseph Juran. 
D) W.Edwards Deming. 
A) Jack Welch. 
B) Peter Senge. 
C) Joseph Juran. 
D) W.Edwards Deming.

Question 13

_____ is defined as consistency of plans,processes,actions,information,decisions,results,analysis,and learning to support key organization-wide goals.

Accepted Answer

A) Alignment 
B) Integration 
C) Uniformity 
D) Integrity 
A) Alignment 
B) Integration 
C) Uniformity 
D) Integrity

Question 14

Implementing ISO 9000:2000 may be redundant in a mature organization that:

Accepted Answer

A) has less than 100 employees. 
B) has used the Baldrige criteria or Six Sigma for some time. 
C) has not fully embrace TQ and benefitted out of it. 
D) is into service delivery and not manufacturing. 
A) has less than 100 employees. 
B) has used the Baldrige criteria or Six Sigma for some time. 
C) has not fully embrace TQ and benefitted out of it. 
D) is into service delivery and not manufacturing.

Question 15

_____ refers to how leadership is exercised,formally and informally,throughout an organization.

Accepted Answer

A) Management grid 
B) Leadership system 
C) Organizational hierarchy 
D) Leadership spectrum 
A) Management grid 
B) Leadership system 
C) Organizational hierarchy 
D) Leadership spectrum

Question 16

Formation of a quality policy is:

Accepted Answer

A) a necessary step in Six Sigma implementation. 
B) required for ISO 9000:2000 registration. 
C) included in the Baldrige criteria. 
D) the first step in self-assessment. 
A) a necessary step in Six Sigma implementation. 
B) required for ISO 9000:2000 registration. 
C) included in the Baldrige criteria. 
D) the first step in self-assessment.

Question 17

As indicated by the International Quality Study,"best practices" that are universal (applicable to almost any firm)include all of the following EXCEPT:

Accepted Answer

A) simplifying processes. 
B) performing process-value analysis. 
C) using world-class benchmarking. 
D) performing cycle-time analysis. 
A) simplifying processes. 
B) performing process-value analysis. 
C) using world-class benchmarking. 
D) performing cycle-time analysis.

Question 18

One of the findings of the International Quality Study is that organizations at the early stages of the quality journey:

Accepted Answer

A) do not benefit from process benchmarking. 
B) use world-class benchmarking. 
C) should remove quality control inspection. 
D) attain no benefit from training.. 
A) do not benefit from process benchmarking. 
B) use world-class benchmarking. 
C) should remove quality control inspection. 
D) attain no benefit from training..

Question 19

Which of the following is NOT true of motivation under traditional management?

Accepted Answer

A) People do things to avoid failure and punishment. 
B) People are afraid not be in compliance with company regulations. 
C) People are afraid to do anything that would displease their supervisor. 
D) People are motivated to make meaningful contributions. 
A) People do things to avoid failure and punishment. 
B) People are afraid not be in compliance with company regulations. 
C) People are afraid to do anything that would displease their supervisor. 
D) People are motivated to make meaningful contributions.

Question 20

Discuss the barriers to change in driving quality initiatives.

Accepted Answer

One reason for failure of quality initia

Which of the following is NOT a theoretical or methodological criticism directed against the situational leadership theory?

Explain how the concept of the "learning organization" applies to effective implementation of total quality.

Peter Senge defines _____ as an organization that is continually expanding its capacity to create its future.

In traditional management,_____ is achieved by pre-established inflexible responsive patterns laid down in the book of rules and procedures.

In traditional management,motivation is achieved by _____ control.

Reward systems often get in the way of cultural change and must be adjusted for the new culture to take hold.

Subordinate _____ is defined in terms of the ability of subordinates to accept responsibility for their own task-related behavior.

Internal audits generally include a review of process records,training records,complaints,corrective actions,and previous audit reports.

Most change processes include three basic stages.Which of the following is NOT one of them?

Some empirical evidence found in research suggests that _____ leadership behavior is strongly correlated with lower turnover,higher productivity and quality,and higher employee satisfaction than other approaches.

Explain the life cycle of quality initiatives. The six stages of a quality life cycle are:

An important contemporary theorist of the learning organization is MIT professor

_____ is defined as consistency of plans,processes,actions,information,decisions,results,analysis,and learning to support key organization-wide goals.

Implementing ISO 9000:2000 may be redundant in a mature organization that:

_____ refers to how leadership is exercised,formally and informally,throughout an organization.

Formation of a quality policy is:

As indicated by the International Quality Study,"best practices" that are universal (applicable to almost any firm)include all of the following EXCEPT:

One of the findings of the International Quality Study is that organizations at the early stages of the quality journey:

Which of the following is NOT true of motivation under traditional management?

Discuss the barriers to change in driving quality initiatives.

Introduction

Total Quality In Organizations

Philosophies And Frameworks

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters

Exam 9: Leading, building, and Sustaining Performance Excellence

Which of the following is NOT a theoretical or methodological criticism directed against the situational leadership theory?

Explain how the concept of the "learning organization" applies to effective implementation of total quality.

Peter Senge defines _____ as an organization that is continually expanding its capacity to create its future.

In traditional management,_____ is achieved by pre-established inflexible responsive patterns laid down in the book of rules and procedures.

In traditional management,motivation is achieved by _____ control.

Reward systems often get in the way of cultural change and must be adjusted for the new culture to take hold.

Subordinate _____ is defined in terms of the ability of subordinates to accept responsibility for their own task-related behavior.

Internal audits generally include a review of process records,training records,complaints,corrective actions,and previous audit reports.

Most change processes include three basic stages.Which of the following is NOT one of them?

Some empirical evidence found in research suggests that _____ leadership behavior is strongly correlated with lower turnover,higher productivity and quality,and higher employee satisfaction than other approaches.

Explain the life cycle of quality initiatives. The six stages of a quality life cycle are:

An important contemporary theorist of the learning organization is MIT professor

_____ is defined as consistency of plans,processes,actions,information,decisions,results,analysis,and learning to support key organization-wide goals.

Implementing ISO 9000:2000 may be redundant in a mature organization that:

_____ refers to how leadership is exercised,formally and informally,throughout an organization.

Formation of a quality policy is:

As indicated by the International Quality Study,"best practices" that are universal (applicable to almost any firm)include all of the following EXCEPT:

One of the findings of the International Quality Study is that organizations at the early stages of the quality journey:

Which of the following is NOT true of motivation under traditional management?

Discuss the barriers to change in driving quality initiatives.

Introduction

Total Quality In Organizations

Philosophies And Frameworks

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters