Exam 9: Leading, building, and Sustaining Performance Excellence

_ leaders have greater interest in continuous organizational change whereas _ leaders are more focused on the satisfaction of self-interests and the maintenance of the organization's status quo.

(Multiple Choice)

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Question 61

Leaders who take on a transformational style have a long-term perspective.

(True/False)

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Question 62

Implementation of ISO 9000:2000 to achieve registration requires a quality policy,a quality manual,and internal audits.

(True/False)

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Question 63

The requirement of Performance Analysis and Review in Category 4 of the Baldrige Criteria focuses organizations to provide a picture of their _____ and also how well they are moving toward the future.

(Multiple Choice)

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Question 64

_____ includes ethics,corporate governance,and protection of public health,safety,and the environment.

(Multiple Choice)

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Question 65

The Baldrige Award criteria are best described as:

(Multiple Choice)

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Question 66

In traditional management,quality embodies knowledge applicable only to manufacturing and engineering.

(True/False)

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Question 67

According to the various contingency leadership theories,quality can be enhanced by a TQ-oriented leader with the correct mix of the leader's style of management,the characteristics of those who are led,and the situation.

(True/False)

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Question 68

A systems perspective is contained in both the Baldrige criteria and Six Sigma implementation efforts.

(True/False)

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Question 69

_____ is the stage of a quality life cycle when a new quality initiative is used in conjunction with an existing one to develop new energy and impact.

(Multiple Choice)

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Question 70

Explain the concept of "alignment" and its importance to implementing TQ.

(Essay)

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Question 71

Lack of a formalized strategic plan for change is not an obstacle to implementing total quality.

(True/False)

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Question 72

Explain self-assessment with respect to TQ and what it should entail.

(Essay)

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Question 73

ISO 9000 requires that all the elements required for a quality system,such as control processes,measuring and test equipment,and other resources needed to achieve the required quality of conformance,be documented in a _____,which serves as a permanent reference for implementing and maintaining the system.

(Multiple Choice)

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Question 74

McGregor's Theory Y manager assumes that subordinates must be coerced and controlled in order to prevent quality problems and to obtain high productivity.

(True/False)

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Question 75

Cite three ways that middle management can impede an organization's transition towards a total quality environment.Why is it important that middle management be supportive of a total quality initiative?

(Essay)

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Question 76

Goleman defines five components of emotionally intelligent leaders.Which of the following is NOT one of them?

(Multiple Choice)

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Question 77

In traditional management,the absence of defects defines _____.

(Short Answer)

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Question 78

According to the text,in fully-empowered TQ organizations and those with strong self-directed teams,you would probably find the _____ style to be most prevalent.

(Multiple Choice)

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Question 79

_____ includes clarification of the work required to obtain rewards to influence motivation.

(Multiple Choice)

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Question 80

Showing 61 - 80 of 107

_ leaders have greater interest in continuous organizational change whereas _ leaders are more focused on the satisfaction of self-interests and the maintenance of the organization's status quo.

Leaders who take on a transformational style have a long-term perspective.

Implementation of ISO 9000:2000 to achieve registration requires a quality policy,a quality manual,and internal audits.

The requirement of Performance Analysis and Review in Category 4 of the Baldrige Criteria focuses organizations to provide a picture of their _____ and also how well they are moving toward the future.

_____ includes ethics,corporate governance,and protection of public health,safety,and the environment.

The Baldrige Award criteria are best described as:

In traditional management,quality embodies knowledge applicable only to manufacturing and engineering.

According to the various contingency leadership theories,quality can be enhanced by a TQ-oriented leader with the correct mix of the leader's style of management,the characteristics of those who are led,and the situation.

A systems perspective is contained in both the Baldrige criteria and Six Sigma implementation efforts.

_____ is the stage of a quality life cycle when a new quality initiative is used in conjunction with an existing one to develop new energy and impact.

Explain the concept of "alignment" and its importance to implementing TQ.

Lack of a formalized strategic plan for change is not an obstacle to implementing total quality.

Explain self-assessment with respect to TQ and what it should entail.

McGregor's Theory Y manager assumes that subordinates must be coerced and controlled in order to prevent quality problems and to obtain high productivity.

Cite three ways that middle management can impede an organization's transition towards a total quality environment.Why is it important that middle management be supportive of a total quality initiative?

Goleman defines five components of emotionally intelligent leaders.Which of the following is NOT one of them?

In traditional management,the absence of defects defines _____.

According to the text,in fully-empowered TQ organizations and those with strong self-directed teams,you would probably find the _____ style to be most prevalent.

_____ includes clarification of the work required to obtain rewards to influence motivation.

Introduction

Total Quality In Organizations

Philosophies And Frameworks

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters

Exam 9: Leading, building, and Sustaining Performance Excellence

_____ leaders have greater interest in continuous organizational change whereas _____ leaders are more focused on the satisfaction of self-interests and the maintenance of the organization's status quo.

Leaders who take on a transformational style have a long-term perspective.

Implementation of ISO 9000:2000 to achieve registration requires a quality policy,a quality manual,and internal audits.

The requirement of Performance Analysis and Review in Category 4 of the Baldrige Criteria focuses organizations to provide a picture of their _____ and also how well they are moving toward the future.

_____ includes ethics,corporate governance,and protection of public health,safety,and the environment.

The Baldrige Award criteria are best described as:

In traditional management,quality embodies knowledge applicable only to manufacturing and engineering.

According to the various contingency leadership theories,quality can be enhanced by a TQ-oriented leader with the correct mix of the leader's style of management,the characteristics of those who are led,and the situation.

A systems perspective is contained in both the Baldrige criteria and Six Sigma implementation efforts.

_____ is the stage of a quality life cycle when a new quality initiative is used in conjunction with an existing one to develop new energy and impact.

Explain the concept of "alignment" and its importance to implementing TQ.

Lack of a formalized strategic plan for change is not an obstacle to implementing total quality.

Explain self-assessment with respect to TQ and what it should entail.

McGregor's Theory Y manager assumes that subordinates must be coerced and controlled in order to prevent quality problems and to obtain high productivity.

Cite three ways that middle management can impede an organization's transition towards a total quality environment.Why is it important that middle management be supportive of a total quality initiative?

Goleman defines five components of emotionally intelligent leaders.Which of the following is NOT one of them?

In traditional management,the absence of defects defines _____.

According to the text,in fully-empowered TQ organizations and those with strong self-directed teams,you would probably find the _____ style to be most prevalent.

_____ includes clarification of the work required to obtain rewards to influence motivation.

Introduction

Total Quality In Organizations

Philosophies And Frameworks

Strategic Focus For Performance Excellence

Focusing On Customers

High Performance Workforce Management

Process Management

Performance Measurement And Information Management

Statistical Thinking And Applications

Six Sigma And Process Improvement

Design For Quality And Product Excellence

Statistical Process Control

Filters

_ leaders have greater interest in continuous organizational change whereas _ leaders are more focused on the satisfaction of self-interests and the maintenance of the organization's status quo.